CAMPAIGN:STEERING COLUMN SUPPORT BRACKET LOW TORQUE

SUBJECT: STEERING COLUMN SUPPORT BRACKET LOW TORQUE

MODELS AFFECTED: CERTAIN 1995 REGALS

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price, less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the letter that is being sent to owners, the owners are being instructed to contact the Buick Customer Assistance Center if their dealer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, they are instructed on how to contact the National Highway Traffic Safety Administration.

DEFECT INVOLVED:

General Motors has determined that a defect which relates to motor vehicle Safety exists in certain 1995 Buick Regal model vehicles produced at the Oshawa #2 assembly plant. The four (4) steering column support bracket attaching bolts on these vehicles may have been assembled with less than the specified torque. If these bolts are not properly torqued, they may vibrate and become loose or fall out. In the event of a frontal collision, this condition could compromise the integrity of the steering column and increase the potential for occupant injury.

To correct this condition, dealers are to torque the four (4) steering column support bracket attaching bolts to the correct specification.

VEHICLES INVOLVED:

Involved are certain 1995 Buick Regal models vehicles pr Oshawa #2 assembly plant and built within the following VIN breakpoints:

YEAR MODEL PLANT PLANT CODE FROM THROUGH

1995 Regal Oshawa #2 "1" S1412129 S1412999

Vehicle Identification Numbers (VIN'S) of involved Buick Regal Vehicles:

S1412129 S1412137 S1412138 S1412140 S1412142 S1412144 S1412145 S1412147 S1412149 S1412154 S1412159 S1412160 S1412162 S1412170 S1412177 S1412178 S1412180 S1412183 S1412196 S1412198 S1412203 S1412211 S1412212 S1412216 S1412221 S1412223 S1412225 S1412226 S1412231 S1412232 S1412238 S1412243 S1412249 S1412253 S1412260 S1412261 S1412264 S1412267 S1412270 S1412273 S1412276 S1412277 S1412279 S1412282 S1412289 S1412291 S1412294 S1412298 S1412301 S1412304 S1412309 S1412316 S1412320 S1412321 S1412322 S1412326 S1412327 S1412329 S1412330 S1412332 S1412335 S1412338 S1412341 S1412343 S1412346 S1412348 S1412359 S1412360 S1412364 S1412374 S1432375 S1412377 S1412385 S1412387 S1412390 S1412393 S1412395 S1412397 S1412401 S1412404 S1412407 S1412412 S1412421 S1412422 S1412424 S1412427 S1412434 S1412440 S1412444 S1412447 S1412450 S1412458 S1412460 S1412464 S1412467 S1412477 S1412481 S1412483 S1412485 S1412489 S1412498 S1412500 S1412505 S1412508 51412513 S1412520 S1412525 S1412528 S1412534 S1412537 S1412542 S1412546 S1412549 S1412552 S1412556 S1412570 S1412576 S1412582 S1412584 S1412594 S1412597 S1412600 S1412603 S1412604 S1412612 S1412614 S1412616 S1412617 S1412619 S1412620 S1412622 S1412625 S1412627 S1412629 S1412633 S1412639 S1412645 S1412654 S1412658 S1412661 S1412670 S1412672 S1412676 S1412681 S1412683 S1412686 S1412689 S1412693 S1412696 S1412699 S1412704 S1412711 S1412714 51412721 S1412725 S1412728 S1412731 S1412738 S1412740 S1412749 S1412751 S1412753 S1412757 S1412758 S1412761 S1412764 S1412769 S1412773 S1412780 S1412784 S1412787 S1412791 S1412802 S1412809 S1412812 S1412814 S1412819 S1412824 S1412833 S1412834 S1412837 S1412848 S1412851 S1412852 S1412855 S1412860 S1412865 S1412867 S1412869 S1412871 S1412877 S1412879 S1412880 S1412886 S1412891 S1412901 S1412925 S1412927 S1412939 51412952 S1412959 S1412963 S1412969 S1412984 S1412988 S1412999

Involved vehicles have been identified by Vehicle Identification Number Computer Listings. Computer listings contain the complete Vehicle Identification Number, owner name and address data, and are furnished to involved dealers with the campaign bulletin. Owner name and address data furnished will enable dealers to follow-up with owners involved in this campaign.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign, Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

PARTS INFORMATION:

No parts are required to complete this campaign.

OWNER NOTIFICATION:

Owners will be notified of this campaign on their vehicles by Buick Motor Division (see copy of owner letter included with this bulletin).

DEALER CAMPAIGN RESPONSIBILITY:

All unsold new vehicles in dealers possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE owners take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory, with no owner information indicated on the dealer listing, are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owners letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

SERVICE PROCEDURE:

1. Remove left instrument panel sound insulator panel located directly below steering column.

2. Loosen (do not remove) two upper steering column to instrument panel/brake bracket fasteners identified as items 3 & 4 in the illustration below.

3. Torque four fasteners securing steering column to instrument panel/brake bracket in numerical order (1-4) shown in illustration to 24 Nm (18 lb. ft.)

Notice: It is important that the torque sequence is followed to ensure that in the event of an accident the steering column will collapse properly.

4. Reinstall left instrument panel sound insulator panel.

5. Install Campaign Identification Label.

CAMPAIGN IDENTIFICATION LABEL:

Each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin will require a "Campaign Identification Label,"

Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ballpoint pen.

Each "Campaign Identification Label" is to be located on the radiator core support in an area which will be visible when the vehicle is brought in for periodic servicing by the owner.

Apply "Campaign Identification Label" only on a clean, dry surface.

WARRANTY CLAIM INFORMATION:

Submit a Product Campaign Claim with the information indicated below:

PART FAILED PART FAILURE LABOR LABOR OTHER OPER COUNT PART NO ALLOW CODE OP NO HRS HRS o Torque Steering Column to I/P Bolts - - - 96 V9520 0.4 *0.1

* Campaign Administrative Allowance

Dear Buick Regal Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

SAFETY RECALL FOR:

General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1995 Buick Regal model vehicles produced at the Oshawa #2 assembly plant. The four (4 steering column support bracket attaching bolts on these vehicles may have been assembled with less than the specified torque. If these bolts are not properly torqued, they may vibrate and become loose or fall out. In the event of a frontal collision, this condition could compromise the integrity of the steering column and increase the potential for occupant injury.

ACTION:

------ To correct this condition, your dealer will torque the four (4) steering column support bracket attaching bolts to the correct specification. This service will be performed for you at no charge.

HOW LONG WILL REPAIR TAKE:

The labor time necessary to perform this service correction is approximately twenty-five (25) minutes, Please ask your dealer if you wish to know how much additional time will be needed to schedule and process your vehicle.

CONTACTING YOUR BUICK DEALER:

Please contact your Buick dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer.

Your Buick dealer is best equipped to obtain parts and provide service to ensure that your vehicle is corrected as promptly as possible. If however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Buick Customer Assistance Center by calling 1-800-521-7300.

After contacting your dealer and the Customer Assistance Centers if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 366-0123).

OWNER REPLY CARD:

The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time if you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.

We are sorry to cause you this inconvenience; however; we have taken this action in the interest of your safety and continued satisfaction with our products.

Buick Motor Division GENERAL MOTORS CORPORATION

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.