Important: 
   •  Perform the 
Diagnostic System Check - Vehicle
 before using the Symptom Tables in order to verify that all of the following conditions are true:        -  There are no DTCs set.        -  The control modules can communicate via the serial data link.     •  Review the system operation in order to familiarize yourself with the system functions. Refer to 
Steering Wheel Controls Description and Operation
. 
| • | Inspect for aftermarket devices which may affect the operation of the Steering Wheel Controls System. Refer to Checking Aftermarket Accessories . | 
| • | Inspect for easily accessible or visible system components for obvious damage or conditions which may cause the symptom. | 
Faulty electrical connections or wiring may be the cause of intermittent conditions. Refer to Testing for Intermittent Conditions and Poor Connections .
Refer to Steering Wheel Controls Inoperative in order to diagnose the symptom.