Important: The following steps must be completed before using the symptom tables.
| • | No DTCs are set. | 
| • | The ability of the control module to communicate through serial data circuit | 
| • | Inspect for aftermarket devices which could affect the operation of the radio. Refer to Checking Aftermarket Accessories . | 
| • | Inspect the easily accessible or visible system components for obvious damage or conditions which could cause the symptom. | 
Faulty electrical connections or wiring may be the cause of intermittent conditions. Refer to Testing for Intermittent Conditions and Poor Connections .
Refer to a symptom diagnostic procedure from the following list in order to diagnose the symptom:
For navigation related symptoms, refer to Symptoms - Navigation Systems .