Availability of OnStar for Hearing Impaired

This bulletin is being revised to add models and model years. Please discard Corporate Bulletin Number 06-08-46-005 (Section 08 - Body and Accessories).

Important: This service bulletin is not applicable to 'GM of Canada' dealers and retailers.

General Motors is pleased to announce that the safety and security of OnStar is now available to our deaf, hard of hearing and speech impaired customers. The current vehicles listed above, as well as forthcoming vehicles equipped with OnStar hardware version 7.0 or higher, have the ability to utilize texting telephones. Vehicle specific TTY capability can be determined by utilizing the VIN lookup Tool. Additional information may be found by referring to www.onstar.com/tty .

TTY equipment allows people who are deaf, hard of hearing or speech impaired, in-vehicle access to 911 and basic OnStar® services by pressing the OnStar® blue button or red emergency button. The keypad provides a means to communicate by allowing customers to type messages back and forth, with an OnStar® advisor or other party when using the OnStar® Hands-Free Calling feature. A TTY is required at both ends of the conversation in order to communicate. OnStar® Turn by Turn Navigation and Virtual Advisor are not available with the addition of TTY.

This equipment will be made available to eligible customers through GM Mobility and OnStar®. Under this program, the customer must complete a GM Mobility application form. To take advantage of the program, vehicles must be adapted at the time of delivery for purchase / lease and a dealer claim ($1, 000 Maximum per GM Mobility guidelines) with the application form submitted to GM Mobility. Saab dealers must fax documents to (248)577-7320. GM Dealers will receive electronic reimbursement directly from GM Mobility. Saab dealers will receive a check directly from OnStar®. Additional questions or concerns should be directed to the OnStar Dealer Center at 1-(888) 667-8271 prompt #2.

To order the dealer installed kit, contact AutoCraft Electronics at 1-(800) 336-3998 or via the web at www.autocraft.com. The kit consists of an OnStar Interface Module, a Dial Pad (for making calls), OTIM wiring harness, the TTY device, installation / Tech 2® programming instructions and owners guide.

The Ultra-Tec Compact C TTY device is manufactured by an independent manufacturer and is covered by the manufacturer's warranty. It is not covered under the GM New Vehicle Limited Warranty. All other parts (OTIM, dial pad and OTIM wiring harness) are covered by the standard GM new vehicle parts and labor warranty. Replacement parts are available through AutoCraft Electronics. Contact AutoCraft Electronics at 1-800-336-3998 or via the web at www.autocraft.com.

Warranty claims for the OTIM, dial pad and OTIM wiring harness should be submitted through normal warranty procedures using a sublet warranty claim with GM Labor Operation R5140.