Did you review the radio/audio cassette player system description and operation and perform the necessary inspections?

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Go to Step 2

Go to Symptoms

Verify the fault is present.

Does the system operate normally?

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Go to Testing for Intermittent Conditions and Poor Connections in Wiring Systems

Go to Step 3

1. Clean the cassette tape player with a non-abrasive cleaning cassette, refer to Cassette Player Care and Cleaning .
2. Play a good selection from a known good cassette tape. Time the selection.
3. Compare the audio quality and time with the same tape in a known good player.

Is the selection time for the concern tape player between 1 second/minute faster and 2 seconds/minute slower, when compared to the known good tape player?

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Go to Step 4

Go to Step 5

Cassette tape player is operating properly.

Advise customer of proper cleaning procedures and intervals.

Was cause of the concern described to the customer?

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Go to Step 6

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Send the radio in for repair of the cassette tape player. Refer to Radio Replacement .

Is the repair complete?

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Go to Step 6

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Operate the system in order to verify the repair.

Did you correct the condition?

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System OK

Go to Step 3