- Check the tire pressures. Refer to 
Tire Placard 
in General Information.
 
- Note the load conditions under which the vehicle is normally operated.
 
- If practical, ride with the owner to be sure that you understand
the complaint before proceeding to the next step.
 
- Test each strut by quickly pushing down (jouncing) and then lifting
up on the corner of the bumper that is nearest to the strut being checked.
 
- Use the same amount of effort on each test and note the resistance
on both compression and rebound.
 
- Compare the results with a similar vehicle that has an acceptable
ride quality.
 
- Both struts should provide the same feeling of resistance.