Step  | Action  | Yes  | No  | 
|---|---|---|---|
DEFINITION: A loud bang or thump that can usually be felt and/or heard when the vehicle is driven over bumps. This condition is commonly noticed when the vehicle trim height is too low.  | |||
1  | Did you review the system Descriptions and perform the necessary inspections?  | Go to Step 2  | |
2  | Verify that the suspension bottoms. Does the suspension bottom?  | Go to Step 3  | System OK  | 
3  | Inspect the vehicle for overloading. Correct the overloading condition as necessary. Refer to the certification label on the left door lock pillar. Did you find and correct the condition?  | Go to Step 6  | Go to Step 4  | 
4  | Inspect the suspension components for damage or wear. Repair or replace components as necessary. Refer to Suspension Strut and Shock Absorber Testing - On Vehicle . Did you find and correct the condition?  | Go to Step 6  | Go to Step 5  | 
5  | Inspect the vehicle trim height. Repair or replace components as necessary. Refer to Trim Height Inspection . Did you complete the trim height inspection procedure?  | Go to Step 6  | --  | 
6  | Operate the vehicle in order to verify the repair. Did you correct the condition?  | System OK  | Go to Step 2  |