Step  | Action  | Yes  | No  | 
|---|---|---|---|
DEFINITION: A loud bang or thump that can usually be felt and/or heard when the vehicle is driven over bumps. This condition is commonly noticed when the vehicle trim height is too low.  | |||
1  | Did you review the General Description and perform the necessary inspections?  | Go to Step 2  | |
2  | Verify that the suspension bottoms. Does the vehicle operate normally?  | System OK  | Go to Step 3  | 
3  | Check for vehicle overloading. Refer to Vehicle Certification Label . Is the vehicle overloaded?  | Go to Step 6  | Go to Step 4  | 
4  | Inspect the vehicle trim height. Refer to Trim Height Inspection . Is the vehicle trim height incorrect?  | Go to Step 7  | Go to Step 5  | 
5  | Inspect the struts and shock absorbers. Refer to Suspension Strut and Shock Absorber Testing - On Vehicle . Are the components in need of replacement?  | Go to Step 8  | Go to Step 9  | 
6  | Remove the excess weight from the vehicle. Did you remove the excess weight from the vehicle?  | Go to Step 9  | --  | 
7  | Correct the vehicle trim height. Refer to Trim Height Inspection . Did you complete the repair?  | Go to Step 9  | --  | 
8  | Replace the components as necessary. Did you complete the repair?  | Go to Step 9  | --  | 
9  | Operate the vehicle in order to verify the repair. Did you correct the condition?  | System OK  | Go to Step 3  |