| Subject: | Left and/or Right Rear Door Power Lock, Power Window, Speaker, or Courtesy Lamp Inoperative -- Repair or Replace Bent or Damaged Terminals in Black 15-Way Rear Door Connector | 
| Models: | 2000 Saturn L-Series Vehicles | 
Some customers may comment that the power lock, power window, speaker, or courtesy lamp is inoperative on the left and/or right rear door.
Terminals in the black 15-way rear door connector at the base of the B-pillar may have been damaged during assembly of the left and/or right rear door.
Inspect the black 15-way rear door connector and repair or replace any bent or damaged terminals.
| • | If the terminals are not badly bent or damaged, straighten the terminals. | 
| • | If the terminals are damaged beyond repair, replace the terminals as necessary. Refer to Terminal Replacement procedures in this bulletin. | 
| • | If no problem is found at the black 15-way rear door connector, refer to additional diagnostic information in the appropriate L-Series service manual. | 
Tighten
Tighten the battery terminal bolts to 17 N·m
(13 lb  ft).
Cavity Number  | Terminal P/N  | 
|---|---|
4, 5, 10  | 21019361  | 
All Other Cavities  | 21019375  | 
Cavity number  | Terminal P/N  | 
|---|---|
4, 5, 10, 12 or 13  | 21019786  | 
All Other Cavities  | 21019784  | 
Caution: Do not use a match or open flame to apply heat to the splice sleeve.
Part Number  | Description  | 
|---|---|
| 
 21019786  | Wire Asm -- Body Wrg Harn -- Terminal  | 
21019784  | Wire Asm -- Body Wrg Harn -- Terminal  | 
21019361  | Wire Asm -- Dr Wrg Harn -- Terminal  | 
21019375  | Wire Asm -- Body Wrg Harn -- Terminal  | 
15306257  | Connector -- Inline to Dr Harn -- Includes TPA  | 
21019785  | Connector -- Inline to Body Harn -- Includes TPA  | 
Claim Information:  | To receive credit for this repair during the warranty coverage period, submit a claim through the Saturn Dealer System as Follows:  | |||
|---|---|---|---|---|
--  | Case Type  | Description  | Labor Operation Code  | Time  | 
--  | VW  | Wiring and/or Connector, Main Body (Between Front and Rear Seat) -- Repair B-pillar, Black 15-way  | N6397  | 0.3 hrs  | 
--  | --  | Add: to Replace Each Terminal  | --  | 0.1 hrs  |