CAMPAIGN: HEADLIGHT SWITCH PANEL REPLACEMENT. Buick Somerset 1986

For 1990-2009 cars

# CAMPAIGN: HEADLIGHT SWITCH PANEL REPLACEMENT

#### MODELS AFFECTED: 1985 SOMERSET 1986 SOMERSET AND SKYLARK

#### NOTICE: This supplemental bulletin provides information on owner reimbursement for previous repairs.

Customer claims for reimbursement on previously paid repairs involving the headlight and/or windshield wiper/rear defog switch panels on vehicles involved in 86-C-13, may be submitted using Labor Operation Number T5146.

Owners must present to the dealer original documentation that reasonably confirms the amount of unreimbursed repair expenses, a description of the repair, the date of the repair, and the person or entity performing the repairs.

Only submit reimbursement expense under the "T" labor operation number. If 86-C-l3 has not already been completed, the appropriate repair outlined in the "Warranty Information" section of the Product Campaign Bulletin should be followed.

#### Request For Reimbursement Instructions

1. Customer presents dealer with original paid receipt covering repairs.

2. Dealer completes a repair order (R.O.) showing:

- Repair order date. - Vehicle Identification Number. - Current mileage. - Owner's address. - Attach original owner or dealer paid invoices/receipts covering repair. - Use Labor Operation Number T5146, and Failure Code 92. - Enter the total amount of reimbursement based on 100% of owner's expense related to covered repair.

3. Owner signs the repair order as acknowledgement of the requested reimbursement amount.

4. Owner is given a copy of repair order.

5. Dealer assigns a Warranty Management System (WMS) authorization code to the claim and enters it on the WMS Authorization Log.

6. The dealer submits a claim to Buick for processing.

7. Dealer issues the owner a reimbursement check for the approved amount. The check number must be entered on the repair order and a copy of the check must be attached to the original paid invoices/receipts.

8. All supporting documentation must be available for review for Buick personnel, as needed.

Refer to Buick Service Pol icies and Procedures Manual, Section 1.6.1 1 for specific requirements for Customer Reimbursement verification.

In the event the Dealer Service Manager and the owner cannot reach agreement on amount eligible for reimbursement after review of invoices/receipts, the Zone/Branch should be contacted for determination of covered expenses. In such cases, an explanation should be included on the R.O.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.