For 1990-2009 cars

# Product Emission - Secondary Air Injection (SAI) Hose Failures - Inspect/Replace Hose

Subject: | 01037 -- Secondary Air Injection (SAI) Hose Failures-Inspect/Replace Hose

Models: | All 1997-1999 and Certain 2000 Cadillac Catera Model Vehicles

| Equipped with 3.0L (RPO L81 - VIN Code R) Engine

### Condition

General Motors has decided to conduct a Voluntary Emission Campaign involving all 1997 through 1999 and certain 2000 Cadillac Catera model vehicles equipped with 3.0L (RPO L81 - VIN Code R) engine. These vehicles may develop a hole in the Secondary Air Injection (SAI) hose between the check valve and the shut-off valve.

### Correction

Dealers are to inspect the SAI hose for a material designation name and, if necessary, replace the hose with a new hose made with a different material designation.

### Vehicles Involved

Involved are all 1997 through 1999 and certain 2000 Cadillac Catera model vehicles equipped with 3.0L (RPO L81 - VIN Code R) engine and built within these VIN breakpoints:

Year | Division | Model | Plant | From | Through
--- | --- | --- | --- | --- | ---
1997 | Cadillac | Catera | Russelsheim | VR000331 | VR978356
1998 | Cadillac | Catera | Russelsheim | WR000062 | WR246226
1999 | Cadillac | Catera | Russelsheim | XR000051 | XR147095
2000 | Cadillac | Catera | Russelsheim | YR000115 | YR007626

Important: Dealers should confirm vehicle eligibility through GMVIS (GM Vehicle Inquiry System) or GM Access Screen (Canada only) or DCS Screen 445 (IPC only) prior to beginning campaign repairs. [Not all vehicles within the above breakpoints may be involved]

Involved vehicles have been identified by Vehicle Identification Number. Computer listings containing the complete Vehicle Identification Number, customer name and address data have been prepared, and are being furnished to involved dealers with the campaign bulletin. The customer name and address data furnished will enable dealers to follow-up with customers involved in this campaign. Any dealer not receiving a computer listing with the campaign bulletin has no involved vehicles currently assigned.

These dealer listings may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign.

### Parts Information

Parts required to complete this campaign are to be obtained from General Motors Service Parts Operations (GMSPO). Please refer to your "involved vehicles listing" prior to ordering requirements. Normal orders should be placed on a DRO = Daily Replenishment Order. An emergency requirement should be ordered on a CSO = Customer Special Order.

Part Number | Description | Qty/ Vehicle
--- | --- | ---
93170034 | Hose, Secondary Air Injection | 1

### Service Procedure

Important: The service procedure contained in this campaign is new to the appropriate service manual. As a result, the service manual and labor time guide will be updated with this new information.

#### SAI Hose Inspection/Replacement

1. Open the hood and inspect the SAI hose for the "ECO" material designation (refer to the illustration).

• | If the material designation "ECO" is indicated on the hose, proceed to Step 2 and replace the hose.

• | If the material designation "EACM" or Trade Name "VAMAC" is indicated on the hose, do not change the hose, but proceed to Step 6. Disregard any part number that may be indicated on the hose.

2. Remove the hose clamp and SAI hose from the shutoff valve.
3. Remove the hose clamp and SAI hose from the check valve.
4. Install the new SAI hose (P/N 93170034) and the undamaged hose clamp to the check valve.
5. Install the SAI hose and the undamaged hose clamp to the shutoff valve.
6. Install the GM Campaign Identification Label.
7. California dealers only, provide the owner with a "Vehicle Emission Recall Proof of Correction" certificate.

### Campaign Identification Label

For US and IPC

Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. When installing the Campaign Identification Label, be sure to pull the tab to allow the adhesion of the clear protective covering. Additional Campaign Identification Labels for US dealers can be obtained from Dealer Support Materials by calling 1-888-549-6152 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number S-1015 when ordering.

Additional Campaign Identification Labels for IPC dealers can be obtained from your Regional Marketing Office.

### Campaign Identification Label

For Canada

Place a Campaign Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Campaign Bulletin. Each label provides a space to include the campaign number and the five (5) digit dealer code of the dealer performing the campaign service. This information may be inserted with a typewriter or a ball point pen.

Put the Campaign Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle. Additional Campaign Identification Labels for Canadian dealers can be obtained from DGN by calling 1-800-668-5539 (Monday-Friday, 8:00 am to 5:00 pm EST). Ask for Item Number GMP91 when ordering.

### Claim Information

Submit a Product Campaign Claim with the information indicated below.

Repair Performed | Part Count | Part No. | Parts Allow | CC-FC | Labor Op | Labor Hours | Net Item
--- | --- | --- | --- | --- | --- | --- | ---
Inspect SAI Hose - No Replacement Necessary | N/A | N/A | N/A | MA-96 | V0615 | 0.2* | N/A
Inspect and Replace SAI Hose | 1 | 93170034 | ** | MA-96 | V0616 | 0.2* | N/A
Customer Reimbursement | N/A | N/A | N/A | MA-96 | V0617 | 0.2 Administrative Labor Hours | ***
* -- For Campaign Administrative Allowance, add 0.1 hours to the "Labor Hours". ** -- The "Parts Allowance" should be the sum total of the current GMSPO Dealer Net price plus applicable Mark-Up or Landed Cost Mark-Up (for IPC) for the SAI hose required to complete the repair.

*** -- The amount identified in the "Net Item" column should represent the dollar amount reimbursed to the customer.

Refer to the General Motors WINS Claim Processing Manual for details on Product Campaign Claim Submission.

### Reimbursement

Customer requests for reimbursement of previously paid repairs to correct the SAI hose are to be submitted prior to or by June 30, 2002 (this time limitation may be longer depending upon the law in your state/province/country).

Consideration for reimbursement will be allowed only if genuine General Motors parts were used. The amount to be reimbursed will be limited to the amount the repair would have cost if completed by an authorized General Motors dealer.

When a customer requests reimbursement, they must provide the following:

• | Proof of ownership at the time of the repair.

• | The original paid receipt confirming the amount of unreimbursed repair expense(s), a description of the repair, and the person or entity performing the repair.

Customers from the states of California, Connecticut, Virginia and Wisconsin must submit requests for reimbursement directly to (Divisions) per instructions in the owner letter.

If the work was done by someone other than a GM dealership the amount of reimbursement will generally be limited to the amount that the repair would have cost GM to have it completed by a GM dealership.

Claims for customer reimbursement on previously paid repairs are to be submitted as required by WINS.

Important: Refer to the GM service policies and procedures manual, section 1.6.2, for specific procedures regarding customer reimbursement verification.

### Customer Notification

FOR US AND CANADA

Customers will be notified of this campaign on their vehicles by General Motors (see copy customer letter included with this bulletin).

In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.

### Customer Notification

FOR IPC

Registered letters will be sent to known owners of record located within areas covered by the U.S. National Traffic and Motor Vehicle Safety Act, as amended. For owners outside these areas, the attached suggested letter is recommended and should be sent by dealers.

In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.

### Dealer Campaign Responsibility

All unsold new vehicles in dealers' possession and subject to this campaign MUST be held and inspected/repaired per the service procedure of this campaign bulletin BEFORE customers take possession of these vehicles.

Dealers are to service all vehicles subject to this campaign at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.

Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such customers a copy of the customer letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

****THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA OR IPC****

When a California emissions campaign is completed by a GM dealer, the dealer must provide the vehicle owner a "Proof Of Correction Certificate" which the owner may need to present to the California Department Of Motor Vehicles (DMV) when renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle registration.

Additional Certificates can be obtained, at no charge, from Dealer Support Materials by calling 1-888-414-6322 (Monday through Friday, 8:00 am to 5:00 pm EST). Ask for GM Item Number 1825 when ordering.

June, 2001

Dear General Motors Customer:

This notice is sent to inform you that General Motors is conduting a voluntary emission recall campaign that includes your vehicle.

### Reason For This Recall

General Motors has decided to conduct a Voluntary Emission Campaign involving all 1997 through 1999 and certain 2000 Cadillac Catera model vehicles equipped with 3.0L V6 engine. These vehicles may develop a hole in the Secondary Air Injection (SAI) hose.

### What Will Be Done

Your dealer will inspect the SAI hose and replace it, if necessary. This service will be performed for you at no charge .

### Contacting Your Dealer

Please contact your dealer as soon as possible to arrange a service date and to assure parts availability. Instructions for making this correction have been sent to your dealer. Please ask your dealer if you wish to know how much time will be needed to schedule, process and repair your vehicle.

If you have any questions or need assistance, just contact your dealer or the appropriate Customer Assistance Center at the number listed below:

Division | Number | Deaf, Hearing Impaired, or Speech Impaired*
--- | --- | ---
Cadillac | 1-800-458-8006 | 1-800-833-2622
GMODC | (905)644-4112 |
Puerto Rico - English | 1-800-496-9992 |
Puerto Rico - Español | 1-800-496-9993 |
Virgin Islands | 1-800-496-9994 |
* Utilizes Telecommunication Devices for the Deaf/Text Telephones (TDD/TTY)

### Customer Reply Card

The attached customer reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you no longer own this vehicle, please let us know by completing the card and returning it to us in the postage paid envelope.

### Courtesy Transportation

Your dealer will provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

### Reimbursement

(Statement for all states except as shown below).

Additionally, if you have already paid for some or all of the cost to have your vehicle's SAI hose replaced, you should contact your dealer to seek reimbursement. Please provide your dealer with your original paid receipts or invoices verifying the repair, the amount charged, proof of payment, the date of payment of those charges and proof of ownership of the vehicle at the time of the repair by June 30, 2002. Only repairs performed prior to the release of this recall (June, 2001) are eligible for reimbursement

(Statement for California, Connecticut, Virginia and Wisconsin)

Additionally, if you have already paid for some or all of the cost to have your vehicle's SAI hose replaced, you should write Cadillac Motor Vehicle Division, P.O. Box 33169, Detroit, MI 48232-5169, to seek reimbursement. Please provide your original paid receipts or invoices verifying the repair, the amount charged, proof of payment, the date of payment of those charges and proof of ownership of the vehicle at the time of the repair. Only repairs performed prior to the release of this recall (June, 2001) are eligible for reimbursement. This information must be provided within two (2) years of the date on which you paid for the repair or by June 30, 2002, whichever is later.

### Emission Law Information

In order to ensure your full protection under the emission warranty made applicable to your vehicle by State or Federal Law, and your right to participate in future recalls, it is recommended that you have your vehicle serviced as soon as possible. Failure to do so could legally be determined to be lack of proper maintenance of your vehicle. Also, your vehicle may fail a state or local emission inspection if this recall is not accomplished.

### IMPORTANT MESSAGE FOR CALIFORNIA RESIDENTS

The California Air Resources Board (CARB) requires vehicle emission recall campaigns be completed prior to California registration renewal. Uncorrected emission recall campaigns will result in the inability to renew your California vehicle registration.

At the time of emission campaign completion, your California dealer will issue a "Proof Of Correction Certificate". Keep this certificate and, if required, present it to the Department of Motor Vehicles when renewing your California registration as proof of campaign completion.

We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your continued satisfaction with our products.

General Motors Corporation

Enclosure