CAMPAIGN:THROTTLE CONTROL CABLE RETENTION. Cadillac Concours 1994

For 1990-2009 cars

# CAMPAIGN:THROTTLE CONTROL CABLE RETENTION

#### SUBJECT: THROTTLE CONTROL CABLE RETENTION

MODEL: CERTAIN 1994 ELDORADOS AND SEVILLES

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the owner letter, if the condition is not remedied within a reasonable time, owners are instructed on how to contact the National Highway Traffic Safety Administration.

#### CONDITION

General Motors has determined that a defect which relates to motor vehicle safety exists in some 1994 model Cadillac Eldorados and Sevilles. The throttle control cable can become disengaged from the retaining bracket allowing the cable to interfere with the throttle cam mechanism. Such interference could result in the throttle sticking in the open or closed position. While vehicle control can be maintained by applying the service brake, if the throttle sticks in the open position unexpected vehicle movement could result in a vehicle crash without prior warning.

#### DEALER ACTION

To correct this condition, dealers are to install a throttle control cable tie strap on all involved vehicles as per the Vehicles Involved and Service Procedure sections of this bulletin.

#### VEHICLES INVOLVED

Certain 1994 model Eldorados and Sevilles built within the following VIN ranges require this campaign:

Eldorado - RU600001 Through RU603967 Seville - RU800001 Through RU806840

Note that 2,257 affected vehicles were corrected at the assembly plant prior to shipment and are not included in this campaign.

All vehicles indicated on your Dealer List require this campaign; other suspect vehicles should be checked for campaign involvement prior to sale or service utilizing the Vehicle Information Service System (VISS).

#### DEALER LIST

A list of involved vehicles, which our records indicate were sold by or shipped to you, is enclosed for your follow-up. This list contains owner names, addresses and telephone numbers obtained from Cadillac delivery records. Dealers are to contact the owners of the vehicles indicated on their list and arrange for the campaign correction to be performed as soon as possible. If no list is enclosed, none of the suspect vehicles are known to be in your area.

#### DEALER CAMPAIGN RESPONSIBILITY

All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.

Dealers are to service all vehicles, subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward. Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

#### OWNER NOTIFICATION

Owners of vehicles affected by this campaign will be notified by letter from Cadillac Motor Car Division. A copy of the owner letter is attached.

#### COURTESY TRANSPORTATION

The availability of courtesy transportation to owners of vehicles involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these owners clearly understand that courtesy transportation is available and will be provided upon request at no charge to the owner.

To support dealer efforts in this regard, Cadillac has made specific adjustments to allow payment of courtesy transportation claims related to the completion of this campaign even though the labor time involved is less than two (2) hours. Dealers should submit such claims in the normal manner and appropriate credit will be issued.

#### PARTS INFORMATION

In order to expedite the completion of this campaign, we have included with this bulletin a sufficient supply of parts required to correct all affected vehicles sold by or shipped to your dealership. However, for your information, the following part description is being provided and additional parts, if required, may be ordered from GMSPO in the normal manner:

Part Number Description Quantity ----------- ----------- -------- 11501906 Throttle Cable Tie Strap 1 Per Vehicle

SERVICE PROCEDURE

1. Inspect throttle cable retainer to ensure that retainer tab is fully latched into mating retainer slot at throttle cable bracket. See figure 1.

2. Install tie strap (P/N 11501906) around throttle cable and secure to cruise control bracket. Ensure tie strap is seated next to shoulder of retainer. See figure 1.

#### Important: Make sure that tie strap is not wrapped around cruise control linkage or cable.

3. Snip off excess strap approximately 1/4" above connection, then rotate connection beneath bracket for neat appearance.

4. Install Campaign Completion Label.

#### CAMPAIGN COMPLETION LABEL

Upon completion of this campaign, a Campaign Completion Label (CAT. NO. S-1015) should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides space to print in ink (or type) campaign number 94-C-1 and your five-digit Cadillac dealer code. Dealers are to take the steps necessary to ensure that these numbers are recorded and the label is properly affixed.

#### CREDIT

Credit for this campaign will be issued upon receipt of a properly prepared warranty claim which includes the following information:

Failure Failed Part Parts Labor Labor Code Part No. Quant. Allow. Oper. Hrs. --------------------------------------------------------------------- Install Throttle Control Cable Tie Strap

96 11501906 1 * V8260 0.2**

* The "Parts Allowance" should be the sum total of the current GMSPO dealer net price plus 40% of all parts required for this repair.

** This labor time represents the actual time required to perform the correction. Dealers should apply for 0.1 additional hour for Campaign Administrative Allowance as "Other Labor Hours".

Dear 1994 Model Cadillac Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

General Motors has determined that a defect which relates to motor vehicle safety exists in some 1994 model Cadillac Eldorados and Sevilles. The throttle control cable can become disengaged from the retaining bracket allowing the cable to interfere with the throttle cam mechanism. Such interference could result in the throttle sticking in the open or closed position. While vehicle control can be maintained by applying the service brake, if the throttle sticks in the open position unexpected vehicle movement could result in a vehicle crash without prior warning.

To correct this condition, your Cadillac dealer will inspect your vehicle to ensure that the throttle control cable is fully seated in the retaining bracket and install a tie strap to further ensure that it is secure. Of course, this service will be performed at no cost to you.

The mailing of this letter has been coordinated to ensure that instructions for making this repair have been received by your dealer and that needed parts are available for your car. Please contact your Cadillac dealer as soon as possible to arrange a service appointment and courtesy transportation, if required. Please ask your dealer if you wish to know how much time is needed to perform this repair and process your vehicle.

The enclosed Campaign Owner Identification Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary corrections in the shortest possible time. If you no longer own this vehicle, please let us know by completing this postage-paid reply card and returning it to us.

If you are not satisfied that we have done our best to correct this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington D.C. 20590, or call 1-800-424- 9393 (Washington D.C. residents use 366-0123).

We are sorry to cause you any inconvenience; however, we have taken this action in the interest of your continued safety and satisfaction with our products. If you have any questions, please contact your Cadillac dealer or call our Consumer Relations Center at 1-800-458-8006.

Cadillac Motor Car Division General Motors Corporation

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.