For 1990-2009 cars

# MARY KAY HIGH MILEAGE PRODUCT EVALUATION PROGRAM

#### Models Affected: 1984-1986 Models

This bulletin supercedes DSIB 84-I-19 which should be destroyed.

The Cadillac Mary Kay High Mileage Product Evaluation Program was designed to provide Cadillac with more comprehensive information on the performance of Cadillac products especially at times and mileages in excess of 12 months or 12,000 miles. The purpose of this program has been to provide Cadillac relevant data in car performance for extended time and mileage to assist in the process of improving long-term quality and customer satisfaction.

Mary Kay i984-1986 vehicles covered by this program have a special pink Mary Kay Cadillac identification card issued to the driver.

Drivers are instructed to present this card to the Dealer Service Advisor whenever service is required. The card directs the Service Advisor to call a toll-free number. Due to the difficulties experienced when using this procedure the toll-free number has been discontinued. Whenever service is required, the vehicle can be checked for eligibility by verifying that option code D83 appears on the option identification label. If there is any question of vehicle eligibility for the Mary Kay program after checking the option identification label for option code D83, contact your zone office.

All normal maintenance and repairs to correct defects in material and workmanship, as well as any required adjustments will be covered by Cadillac on vehicies in this program at no charge to the customer, regardless of vehicle age or mileage in accordance with the attached general, parts return and claims procedures. Vehicle repairs resulting from damage due to accident, alteration or abuse are not covered.

#### GENERAL PROCEDURES

#### MARY KAY PRODUCT EVALUATION PROGRAM

Mary Kay drivers have special pink identification cards containing the vehicle identification number. They are to present this card to the dealer service advisor before any service is to be performed on 1984-1986 vehicles. The service advisor should check the option identification label to verify the Mary Kay option code D83. Vehicles not identified with option code D83 are not covered by this procedure.

#### PARTS RETURN PROCEDURE

#### MARY KAY PRODUCT EVALUATION PROGRAM

All defective parts replaced on vehicles in this program override other return parts programs and are to be returned to Cadillac as follows:

Attach a fully completed parts tag.

Enclose a legible copy of the repair order and SEARCH report with return parts. If the repair involves labor only or maintenance service, the SEARCH report copy should be mailed to:

Cadillac Technical Service Department 806 2860 Clark Street Detroit, Michigan 48232

Return all defective parts except gas tanks, batteries and glass. CMWDD exchange parts are also to be returned. Include freight charges and/or exchange allowance on warranty claim as a net item.

All parts normally repaired by AC-Delco except radios and digital clusters should be replaced and original defective unit returned. Radios and digital clusters should continue to be sent to AC-Delco for repair.

Cimarron digital clusters should continue to be sent to American Yazaki for repair.

Overhaulable assemblies should be replaced unless a new unit is not readily available. If not, overhaul and return defective component parts from the unit.

Ship parts at least once per week, prepaid to:

Cadillac Motor Car Division Receiving Department 2403 2860 Clark Strect Detroit, Michigan 48232 ATTENTION: Department 811

Use only special gold return Labels supplied to the dealer by Cadillac specifically for use on this program.

#### CLAIMS PROCEDURES

#### MARY KAY PRODUCT EVALUATION PROGRAM

Instructions for submitting warranty or policy claims for reimbursement for repairs or maintenance service performed on vehicles in this program are as follows:

Applicable Coverage Instructions

Product malfunction, failure or Submit a warranty claim in defect, correction of a customer the normal manner. If zone complaint or as otherwise charac- approval is required for the terized as non-scheduled service repair, approval code 9M should work regardless of vehicle age or be used. Dealer repair order mileage (except for damage due to should be noted "Mary Kay accident, alteration or abuse which Approval 9M". are not covered).

Maintenance Services as specified Submit a claim for reimbursement in vehicle Recommended Maintenance of such service as a net amount Schedules for all listed mileage using Labor Operation No. T-6500 intervals other than 30,000 miles, for 0.0 hour and failure code 99. 60,000C miles, 90,000 miles, etc.

Maintenance Services as specified Submit a claim for reimbursement in vehicle Recommended Maintenance of such service as a net amount Schedules for listed mileage intervals using Labor Operation No. T-6525 of 30,000 miles, 60,000 mile, 90,000 for 0.0 hours and failure code 99. miles, etc.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.