For 1990-2009 cars

# WARRANTY CLAIM SUBMISSION PROCEDURES UPDATE

This bulletin details the procedural changes for the following:

1990 Model Year Battery Prorate New Vehicle Inspection Claims New DCS Software Changes

BATTERY WARRANTY CLAIMS

The batteries in all 1990 Cadillac vehicles are covered by a new prorated warranty coverage. This coverage eliminates the deductible provision from this component and provides the owner with a warranty that is comparable to that of aftermarket batteries.

The following procedure must be utilized when replacing a battery during the 48 month/50,000 mile bumper-to-bumper warranty period:

1. Determine vehicle age and mileage parameters. Use VISS to verify original delivery date and campaign requirements (if any). The table below details the coverages that apply.

Age/Mileage Coverage ----------- -------- A. Vehicle less than 12 months No charge to customer or 12,000 miles

B. Vehicle greater than 12 months Monthly prorate or 12,000 miles but less than 48 months or 50,000 miles

C. Vehicle greater than 48 months Beyond warranty or 50,000 miles (AC-Delco coverage if original battery was previously replaced)

2. If vehicle falls within category "A" above, complete the claim in the normal manner and skip to step 7 as the repair is no charge to the customer. If the vehicle is in category "C", skip to step 8 otherwise complete the following steps.

3. Determine the dealer cost of the battery and add the 30% handling allowance. Divide this cost by 48 months to determine the customer cost per month figure.

4. Determine the number of months that the battery in the vehicle has been in service. The months in service are based upon the age of the battery in the vehicle and will not be the delivery date if a replacement battery has been previously installed in the vehicle. Multiply the months in service by the cost per month figure from step 3 to determine the customer cost of this repair.

5. Subtract the customer cost (step 4) from the total battery cost plus 30% to determine the warranty claim part amount. Labor hours are to be submitted in the normal manner with no prorate required.

6. Submit a warranty claim as follows:

Part Part Fail Labor Labor Line Count P/N Amount Code Op Hours Total

X XXXXXXXX XX N0110 X XXX.XX

X Indicates required data. Consult 1990 Labor Time Guide and parts catalog for applicable time and battery part numbers.

Enter the Cadillac portion of the prorate (dealer net + 30% minus customer prorate amount) in the part amount field.

7. Complete the Cadillac Service Replacement Battery Certificate (CAD form S-1042, sample attached) by filling in the top half and attaching the AC-Delco Warranty Certificate and serialized warranty insert to the bottom half. The completed certificate should then be given to the vehicle owner for his records. A copy of the completed certificate may also be kept in the vehicle history file for later reference. The certificate is available through stationery control at 1-800-892-2000.

8. The service replacement battery will be fully covered by the standard 90 day and 4,000 mile parts warranty. If replacement is required, then a "B" type claim should be filed. Following the 90 day/4,000 mile coverage the battery will be prorated based upon usage from the date of last battery replacement.

9. If the vehicle is beyond 48 months or 50,000 miles and the battery has not been previously replaced, then the battery should be replaced on a customer-pay basis. If a battery has been previously replaced as evidenced by a completed Replacement Battery Certificate, then the battery should be replaced under the terms of the AC-Delco Warranty Certificate through your AC-Delco outlet. Under no circumstances should the owner be referred to an AC-Delco supplier for service.

10. The attached Battery Prorate Form can be used as a guide when performing battery replacement on 1990 Cadillac vehicles. It contains all information required to determine battery prorate amounts. This form is not required for claim submission or payment and is, therefore, not a stationery stock item. This form can be duplicated for individual claim needs.

NEW VEHICLE INSPECTION FLUID ADDITIONS

Effective immediately when completing a New Vehicle Inspection, any fluids that are low should be refilled and submitted for payment under the Z7000 Labor Operation, along with the normal inspection time, in the following manner:

Part Part Fail Labor Labor Line Count P/N Amount Code Op Hours Total

** XXXXXXXX X.XX 99 Z7000 X.X XXX.XX

X indicates required data. Consult Labor Time Guide and parts books for corresponding. data.

**The part count should be indicative of the number of units of fluid added to the vehicle.

The part amount would be the actual cost of the amount of fluid used plus 30%.

DCS CLAIM INPUT CHANGES

Within the next few weeks a new DCS software edition will be released. This software will allow for more detailed information to be transmitted with each claim. The following items will be modified:

The calendar year of the repair order must be input with the claim.

When inputting a claim that has a claim type included, the software will no longer edit for the presence of an authorization code. This edit will now be performed during the weekly processing cycle.

The technician's social security number (SSN) will be required when submitting a warranty claim. The DCS software program will allow you to set up a technician I.D. table. In this table each technician will have his social security number and a corresponding three-digit I.D. number. When submitting a claim, you will type the three-digit I.D. number and the software program will insert the social security number on the claim for you. The guidelines below should be followed:

Claim Type SSN Required

Regular Warranty Claim Technician Parts Warranty Claim "B" Technician Over-The-Counter Parts "C" Service/Parts Manager Sublet Repairs Service Manager

The software program will allow comments to be added to the claim input. This feature will be addressed in greater detail in future publications. Use of this function will be available when you receive your new software, however, please refrain from adding comments until advised.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.