For 1990-2009 cars

# INFO. ON THE GENERAL MOTORS KEY CODE VOICE RESPONSE SYSTEM

#### SUBJECT: INFORMATION ON THE GENERAL MOTORS KEY CODE VOICE RESPONSE SYSTEM - `TRACS 2000'

#### MODELS: 1997 AND PRIOR PASSENGER CARS AND TRUCKS

********************************************************************** IMPORTANT: 'GM OF CANADA' AND 'NAES' DEALERS ARE NOT AUTHORIZED TO UTILIZE THIS BULLETIN. **********************************************************************

THE G.M. DEALER KEY CODE VOICE RESPONSE SYSTEM, OFFERED THROUGH GM SERVICE PARTS TRACS 2000 HAS BEEN VERY SUCCESSFUL IN PROVIDING KEY CODE INFORMATION TO DEALERS. AS PART OF GM'S EFFORTS TO PROVIDE COMMON PROCESSES AND SYSTEMS, THE SYSTEM IS BEING FURTHER ENHANCED. EFFECTIVE IMMEDIATELY ALL GM DEALERS WILL HAVE ACCESS TO ALL GM KEY CODE INFORMATION THROUGH THE GM TRACS SYSTEM. THIS ENHANCEMENT WILL ALLOW DEALERS TO RECEIVE ALL KEY CODE INFORMATION WITHOUT TELEPHONING DIVISIONAL ROADSIDE ASSISTANCE CENTERS OR THE NAO DEALER ACCOUNTING CENTER.

SYSTEM LOGGING AND MONITORING OF EACH CALL WILL CONTINUE AND DEALERS WITH UNUSUAL CALL VOLUME OR PATTERNS WILL BE NOTIFIED.

ALL FAX NUMBER CHANGES MUST BE REQUESTED THROUGH YOUR GM BUSINESS MANAGEMENT DIVISION.

FIGURES: 0 ATTACHMENTS: 2

GENERAL MOTORS BULLETINS ARE INTENDED FOR USE BY PROFESSIONAL TECHNICIANS, NOT A "DO-IT-YOURSELFER". THEY ARE WRITTEN TO INFORM THOSE TECHNICIANS OF CONDITIONS THAT MAY OCCUR ON SOME VEHICLES, OR TO PROVIDE INFORMATION THAT COULD ASSIST IN THE PROPER SERVICE OF A VEHICLE. PROPERLY TRAINED TECHNICIANS HAVE THE EQUIPMENT, TOOLS, SAFETY INSTRUCTIONS AND KNOW-HOW TO DO A JOB PROPERLY AND SAFELY. IF A CONDITION IS DESCRIBED, DO NOT ASSUME THAT THE BULLETIN APPLIES TO YOUR VEHICLE, OR THAT YOUR VEHICLE WILL HAVE THAT CONDITION. SEE A GENERAL MOTORS DEALER SERVICING YOUR BRAND OF GENERAL MOTORS VEHICLE FOR INFORMATION ON WHETHER YOUR VEHICLE MAY BENEFIT FROM THE INFORMATION.

COPYRIGHT 1996 GENERAL MOTORS CORPORATION. ALL RIGHTS RESERVED.