For 1990-2009 cars

# 'CRIS' PROGRAM IMPROVED CUSTOMER SERVICE

DURING THE PAST YEAR, GENERAL MOTORS DEALERS HAVE CONTACTED CRIS OVER 350,000 TIMES WITH REQUESTS FOR CAMPAIGN INFORMATION ON OVER 1,100,000 VEHICLES, OF WHICH OVER 26% WERE FOUND TO BE IN NEED OF CAMPAIGN SERVICE.

CRIS CONTINUES TO OFFER AT NO CHARGE TO GM DEALERS A 24 HOUR TOLL FREE INQUIRY SERVICE IN ALL 50 STATES AND PUERTO RICO, SEVEN DAYS A WEEK. NORMAL CONTACT WITH THIS EARY TO USE, QUICK RESPONSE SYSTEM IS THROUGH A TOUCH TONE TELEPHONE OR A TELETYPEWRITER. IF YOU DON'T HAVE EITHER, YOUR DIAL TELEPHONE CAN BE USED WITH A TOUCH TONE ADAPTER PAD.

TO SEE HOW EASY IT IS TO USE CRIS, WHY NOT TRY IT YOURSELF USING THE SIMPLE INSTRUCTIONS WHICH ARE ATTACHED FOR DISTRIBUTION TO YOUR DEALERSHIP PERSONNEL.

CONSIDER CALLING CRIS ON EVERY GM VEHICLE THAT COMES IN FOR SERVICE, AND ON EACH NEW AND USED GM VEHICLE BEFORE CUSTOMER DELIVERY. (IF THE USED VEHICLE IS A GM LINE THAT IS HANDLED BY ANOTHER DEALER, ARRANGEMENTS SHOULD BE MADE FOR THE CAMPAIGN SERVICE).CALLING CRIS ON EACH VEHICLE THAT PASSES THROUGH YOUR DEALERSHIP IS ADDED EVIDENCE TO THE CUSTOMER THAT YOUR DEALERSHIP'S GOAL IS THEIR SATISFACTION.

MANY DEALERS HAVE ALREADY BEGUN A PROGRAM TO SYSTEMATICALLY CONTACT CRIS IN AN EFFORT TO INCREASE THE NUMBER OF CAMPAIGN COMPLETIONS TO THE POINT THAT SOME DEALERS ARE ENCOUNTERING BUSY SIGNALS IN THEIR ATTEMPT TO CONTACT CRIS. TO KEEP UP WITH THE INCREASED DEALER DEMAND, WE ARE PLEASED TO INFORM YOU THAT ADDITIONAL PHONE LINES AND EQUIPMENT ARE BEING INSTALLED TO PROVIDE CRIS USERS WITH AN EVEN BETTER SERVICE.

COMPLETE INSTRUCTIONS ON THE USE OF CRIS ARE ENCLOSED FOR DISTRIBUTION IN YOUR DEALERSHIP. THE LARGE SIZE INSTRUCTIONS CAN BE PLACED NEXT TO A TELEPHONE OR TELETYPEWRITER AND THE SMALL POCKET SIZED CARRIED TO SERVE AS A REMONDER TO YOUR PERSONNEL TO USE CRIS.

IF YOU HAVE ANY QUESTIONS OR PROBLEMS REGARDING CRIS, CONTACT YOUR ZONE SERVICE DEPARTMENT OFFICE.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.