INSPECTION OF TRANSAXLE SHIFT CABLE RETAINER CLIP. Saturn L Series 2001

For 1990-2009 cars

# INSPECTION OF TRANSAXLE SHIFT CABLE RETAINER CLIP

Subject: | INSPECTION OF TRANSAXLE SHIFT CABLE RETAINER CLIP

Models: | 2001 SATURN L-SERIES VEHICLES (ALL MODELS EQUIPPED WITH AUTOMATIC TRANSAXLES)

### ALL SATURN RETAILERS and AUTHORIZED SERVICE PROVIDERS

The Highway Safety Act, as amended, provides that each vehicle which is subject to a recall campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time.

If the condition is not adequately repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or to a refund of the purchase price less a reasonable allowance for depreciation.

To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the owner letter, the owners are being instructed to contact the Saturn Customer Assistance Center if their Retailer does not remedy the condition within five (5) days of the mutually agreed upon service date. If the condition is not remedied within a reasonable time, owners are instructed on how to contact the National Highway Traffic Safety Administration.

### Defect Involved

Saturn has decided that a defect which relates to motor vehicle safety exists in some 2001 Saturn L-Series vehicles. Some 2001 Saturn L-Series vehicles equipped with automatic transaxles have been assembled with the transaxle shift cable retainer clip missing or improperly seated. Without the retainer clip, the cable can slip out of its bracket and the transaxle lever may not move along with the shift lever. The driver may put the shift lever in Park, but the transaxle may be in Reverse or Neutral. Unexpected movement of the vehicle could cause a crash without prior warning.

To remedy this condition, Retailers will inspect the transaxle shift cable retainer clip to verify proper installation, and, if necessary, replace the retainer clip and adjust the cable.

### Vehicles Involved

Only selected 2001 model year Automatic Transaxle equipped Saturn L-Series vehicles within the following VIN range will require this campaign.

1Y501652 - 1Y521759

A VIN listing is included in this bulletin for your reference.

You must verify campaign involvement through your AS400 system. It is important to note that campaign claims will only be paid on involved vehicles.

### Owner Notification

Owners of all involved vehicles will be notified of this campaign by Saturn. (Refer to the owner letter included in this bulletin.)

### Facility VIN Listing

A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, (or are located in close proximity to your facility) is enclosed.

This listing contains:

• | Owner’s name with address and telephone number;

• | Complete vehicle identification number (VIN); and

• | VINs of vehicles, which according to Saturn records are in retail stock.

The Facility VIN Listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are assigned to your facility, it is important to note that owners may elect to have their vehicle serviced at the Saturn Retail Facility of their choice.

Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 01-C-04.

### Retailer Responsibility

All unsold vehicles in Retailers’ possession and subject to this campaign must be held at the retail facility and repaired per the service procedure included in this campaign bulletin before owners take possession of these vehicles.

Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your vehicle inventory are to be contacted by the Retailer and arrangements made to make the required correction according to the procedure contained in this bulletin.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

### Transfer of Campaign Responsibility

Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, or if the customer’s address has recently changed, campaign responsibility may be transferred by completing the following:

• | Submit a Campaign Vehicle Action Report to your Customer Assistance Manager (CAM) at the Saturn Customer Assistance Center.

| OR

• | Submit an update in owner information to the Saturn Owner of Record system, via SERVICELINE XL, for Saturn Customer Assistance Center review and approval.

A copy of the Campaign Vehicle Action Report is included for your reference. Additional copies can be ordered from Saturn Publications (1-800-828-2112, prompt 3, Item # S0397050). All changes to campaign responsibility will be reflected in your next Unfixed VIN Report.

All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide, "Notifying Saturn of Vehicle Status Change."

### Parts Information

1. A pre-shipment of retainers required to perform this campaign has been automatically sent to each Retailer from Saturn Service Parts Operations (SSPO). These initial parts shipments are to aid the Retailers in campaign preparation and will ensure minimal customer inconvenience.
2. Should additional parts be required, please order as needed.
3. Parts Required:

Part Number | Description | Quantity Required Per Vehicle
--- | --- | ---
90522787 | Retainer - A/Trans Cont | 1

### Suggestions for Ensuring Customer Satisfaction

As you know, Saturn’s success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.

It is imperative that every effort is made to accommodate the affected owners. Additionally, priority should be given to customer vehicles over retail inventory vehicles. If you have any questions, please coordinate with the Saturn Customer Assistance Center to help ensure customer satisfaction.

### Service Procedure

1. Open hood.
2. Locate transaxle shift cable adjuster assembly shown in illustrations.
3. Refer to illustrations and inspect transaxle shift cable retainer clip to ensure it is present and fully seated.

• | If transaxle shift cable retainer clip is present and fully seated (1), no further action is required. Continue to step 7.

• | 4 cylinder engine equipped vehicle shown. V6 engine equipped vehicle similar.

• | If transaxle shift cable retainer clip is present but not fully seated (1), properly install clip until it is seated and continue to step 5.

• | If transaxle shift cable retainer clip is not present, continue to next step.

• | 4 cylinder engine equipped vehicle shown. V6 engine equipped vehicle similar.

4. Inspect transaxle shift cable retaining tabs (1) and determine if they are properly seated and engaged in mounting bracket.

• | If transaxle shift cable retaining tabs are properly seated and engaged in mounting bracket, obtain and install new transaxle shift cable retainer clip (P/N 90522787).

• | If transaxle shift cable retaining tabs are not properly seated and engaged in mounting bracket, align and seat two retaining tabs in mounting bracket. Then, obtain and install new transaxle shift cable retainer clip (P/N 90522787).

5. Ensure transaxle shifts properly and vehicle only starts with transaxle shift lever in "P" (Park) and "N" (Neutral) positions.
6. If it is necessary to adjust transaxle shift cable:

6.1. | Place transaxle shift lever inside vehicle in "P" (Park) position.

6.2. | Use a screwdriver, awl, or pick to lift adjustment lock tab on transaxle shift cable assembly.

6.3. | Move underhood shift lever on transaxle to park position (position furthest away from front of dash area). There are detents inside transaxle that create a positive feel of each transaxle gear position. Ensure that transaxle detent is fully engaged in park position.

6.4. | Press adjustment lock tab (1) back down to original position.

6.5. | Check transaxle shifting to verify proper operation.

Important: Do not cover any existing underhood labels when affixing Campaign Completion Label.

7. Affix Campaign Completion Label on a clean and dry surface of radiator core support, in an area clearly visible when hood is raised. (For more information, refer to "CAMPAIGN COMPLETION LABEL" in this bulletin.)

### Campaign Completion Label

Upon completion of the campaign, a Campaign Completion Label and a Clear Protective Cover should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (01C04) and the five (5) digit facility code of the Retailer performing the campaign service.

As a reminder, additional labels may be ordered from Saturn publications (1-800-828-2112, prompt 3, Item #S03 00013A for the Campaign Completion Label, and item #S03 00013B for the Clear Protective Cover ).

### Credit

1. To receive credit for checking transaxle shift cable retainer clip and installing if necessary, submit a claim with the information below:

Repair Performed | Parts Allow. | Sale Type | Case Type | Labor Op. | Labor Hrs. | Admin. Hrs.**
--- | --- | --- | --- | --- | --- | ---
Inspect Transaxle Shift Cable Retainer Clip, Reinstall or Replace. Includes Adjustment of Transaxle Shift Cable, If Necessary. | * | WC | VC | V0602 | 0.2 | 0.1

2. To receive credit for loaner/rental car costs incurred while owner awaits campaign repair or other goodwill expenses, submit a claim with the information below:

Repair Performed | Sale Type | Case Type | Labor Op. | Net Item Amount | Net Item Code | # Days Rental
--- | --- | --- | --- | --- | --- | ---
Loaner Reimbursement | WC | VC | Z4131 | *** | C | ****
Other Goodwill | WC | VC | Z4132 | *** | R | N/A

3. Retailers are empowered to use good judgement regarding loaner/rental cars or any other goodwill expenses deemed necessary. It will not be necessary to call the Saturn Customer Assistance Center for authorization of goodwill. The Goodwill Worksheet (printed towards the back of this bulletin) must be used to document goodwill expenses. The completed Goodwill Worksheet must be attached to the hard copy of the CSO. Retailers are to make sufficient copies of the blank Goodwill Worksheet to document goodwill expenses.

4. Check your Saturn SERVICELINE.XL Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field representative if you need assistance.

5. All labor operations claimed in this bulletin must be submitted on individual (unrelated) CSO lines. Refer to the Customer Service Order Preparation Manual for details on Product Campaign Claim Submission.

* The parts allowance should be the sum total of the current SSPO Retailer net price plus 30% of all parts required for the repair.

** Campaign administrative allowance.

*** Net amount must be submitted as a miscellaneous sale...Loaner reimbursement not to exceed $30/day.

**** Enter number of days vehicle was rented...Not to exceed 1 day.

### List of Involved Vehicles Within VIN Range for 01-C-04

### 01-C-04 GOODWILL WORKSHEET

As stated in the "Credit" section of this bulletin, Retailers are empowered to use good judgement regarding loaner/rental cars or other goodwill expenses that might become necessary for customer satisfaction.

Complete this worksheet and attach it to the hard copy of the Customer Service Order (CSO) to document all campaign goodwill claims submitted to Saturn.

VIN #

A. Vehicle Loaner/Rental Allowance Explanation: | $
Repair Performed | Sale Type | Case Type | Labor OP | Net Item Code | # Days Rental
Loaner Reimbursement | WC | VC | Z4131 | C | *
* Not to exceed $30/day for 1 day
B. Other/Goodwill Allowance Explanation (Specify what was done and why): | $
Repair Performed | Sale Type | Case Type | Labor OP | Net Item Code | # Days Rental
Other Goodwill | WC | VC | Z4132 | R | N/A
Authorized Retailer Signature
(Please copy this form as necessary)

October, 2000

Dear Saturn Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Saturn has decided that a defect which relates to motor vehicle safety exists in some 2001 Saturn L-Series vehicles. Some 2001 Saturn L-Series vehicles equipped with automatic transaxles have been assembled with the transaxle shift cable retainer clip missing or improperly seated. Without the retainer clip, the cable can slip out of its bracket and the transaxle lever may not move along with the shift lever. The driver may put the shift lever in Park, but the transaxle may be in Reverse or Neutral. Unexpected movement of the vehicle could cause a crash without prior warning.

To remedy this condition, Retailers will inspect the transaxle shift cable retainer clip to verify proper installation, and, if necessary, replace the retainer clip and adjust the cable.

### What Saturn Will Do:

We will inspect proper installation of the transaxle shift cable retainer clip to verify proper installation, and, if necessary, replace the retainer clip and adjust the cable at no charge to you. It will take less than half an hour to perform the inspection, although some additional time may be required for paperwork and processing.

### What You Should Do:

Contact your Saturn Retailer to arrange to have this service performed.

Your Retailer is prepared to perform this service promptly and with minimal inconvenience to you. However, if your car is provided to the Retailer on the agreed service date and the condition is not remedied on that date, or within five days, please contact the Saturn Customer Assistance Center at 1-800-553-6000 prompt 3, or for the hearing impaired, 1-800-833-6000. We will assist you and the Retailer in getting your car serviced.

If, after contacting your Saturn Retailer and the Saturn Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., SW, Washington, DC 20590, or call 1-800-424-9393 (Washington, DC residents use 202-366-0123).

Again, we sincerely regret any inconvenience or concern this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn provides you many miles of enjoyable driving.

Sincerely,

Saturn Corporation

01-C-04