SERVICE PLAN COVERAGE ON A/C ALTERNATE REFRIGERANT. Saturn Saturn 1992

For 1990-2009 cars

# SERVICE PLAN COVERAGE ON A/C ALTERNATE REFRIGERANT

Date: October 15, 1993

#### Subject: Saturn Service Plan Coverage on Air Conditioning Alternate Refrigerant

#### To: Saturn Retailers, General Managers, Fixed Operations Managers and

Financial Services Managers

We think you will agree that the elimination of chlorofluorocarbons (CFC's) from the atmosphere is important to all of us. As you know, in cooperation with worldwide efforts to control ozone-depleting CFC chemicals, Saturn has changed from the use of CFC air conditioning refrigerants (R-12) to a non-CFC refrigerant (R-134a) in the air conditioning system of new cars beginning with all 1994 model vehicles.

Previous Saturn models that were equipped with R-12 air conditioning systems, are capable of using the R-134a refrigerant with some minor air conditioning system modifications. Many owners of these 1991 - 1993 Saturn cars purchased the Saturn Service Plan Extended Vehicle Coverage, which covers repairs for air conditioning failures.

As you know, Saturn has previously determined that "Bumper to Bumper" New Car Limited Warranty repairs on cars equipped with R- 12 systems will continue to be performed using R- 12 refrigerant, as long as it is available or affordable. When R- 12 is no longer available or affordable, warranty air conditioning repairs involving refrigerant replacement will include the required air conditioning system modifications so R-134a refrigerant can be used. Obviously, the question arises as to coverage under the Saturn Service Plan. After careful analysis and consideration. be advised that Saturn's position will be the same as for warranty repairs, specifically:

Should a covered repair require replacement of air conditioning refrigerant, then R-12 will be used as long as it is available and affordable. When R-12 is no longer available or affordable, then any modification to the air conditioning system necessary to accommodate the alternate refrigerant, R-134a, will be a covered expense of the Saturn Service Plan Extended Vehicle Coverage.

Rest assured, we'll provide more details on this important topic as they become available. Remember that any plan deductible will apply for this procedure as with any other covered repair, except of course, alternate transportation and towing. Your continued support of the Saturn Service Plan contributes to the brand equity we are striving to build by strengthening the relationship between our customers and Saturn and by enhancing customer enthusiasm about the product, the Retailer, and the company.

Customer & Retail Support Operations

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.