OWNER'S HAND BOOK MISSING FROM VEHICLE-800 NUMBER FOR ORDERS. Saturn Saturn 1991

For 1990-2009 cars

# OWNER'S HAND BOOK MISSING FROM VEHICLE-800 NUMBER FOR ORDERS

#### SUBJECT: Owner's Handbook Missing from Vehicle ----------------------------------------------------------------------------- TO: All Saturn Retailers

The Saturn Technical Publications Team has received numerous requests for additional Owner's Handbooks (both 1991 and 1992) to make up for those missing from vehicles in inventory. The reasons given for the missing Handbooks are as follows:

1. Vehicle received from another Retailer without a Handbook.

2. Sales Consultants give or loan Handbooks to potential customers to encourage sales.

3. Internal loss, reason unknown.

4. New vehicle received from Spring Hill without Owner's Handbook.

In order to understand this situation and provide better accountability the following procedures should be implemented immediately:

1. When a new vehicle is transferred to another Retailer, make sure the Owner's Handbook is in the glove box. The receiving Retailer should ensure that the Owner's Handbook is with the vehicle and if it is not, follow-up with the shipping Retailer.

2. Additional Owners Handbooks required for sales promotions or other internal activities can be purchased through Saturn Publications. The attached form is provided as a convenient means of ordering extra copies of Saturn Service Publications.

3. Each Retailer is responsible for the necessary control and replacement of Owner's Handbooks if they are removed from the vehicle after new vehicle receiving and check-in.

4. If a vehicle is received without an Owner's Handbook, the carrier's delivery receipt must be properly noted at the time of new vehicle receiving. The Retailer should call 1-800-828-2112, prompt 3, to receive a replacement Handbook. A transportation claim should then be submitted for the cost of the Handbook. The cost should be submitted as a net item (entered as a miscellaneous sale). This action will help the Carrier and Spring Hill identify and correct the reason new vehicles are being received without an Owner's Handbook.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.