CAMPAIGN:MANUAL STEERING GEAR REPLACEMENT. Saturn Saturn 1995

For 1990-2009 cars

# CAMPAIGN:MANUAL STEERING GEAR REPLACEMENT

#### SUBJECT: MANUAL STEERING GEAR REPLACEMENT

YEAR and MODEL: 1995 SATURN SL MODELS

#### TO: ALL SATURN RETAILERS and AUTHORIZED SERVICE PROVIDERS

The National Traffic and Motor Vehicle Safety Act, as amended, provides that each vehicle which is subject to a product campaign of this type must be adequately repaired within a reasonable time after the owner has tendered it for repair. A failure to adequately repair within sixty (60) days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not repaired within a reasonable time, the owner may be entitled to an identical or reasonably equivalent vehicle at no charge, or a refund of the purchase price, less a reasonable allowance for depreciation.

To avoid having to provide these burdensome solutions, every effort must be made to promptly schedule an appointment with each owner and to repair their vehicle as soon as possible. As you will see in reading the attached copy of the owner letter, owners are being instructed to contact the Saturn Assistance Center if their Retailer does not remedy the condition within five (5) days of the service date. If the condition is not remedied within a reasonable time, owners are instructed how to contact the National Highway Traffic Safety Administration.

#### DEFECT INVOLVED

Saturn has determined that a defect which relates to motor vehicle safety exists in certain 1995 SL models equipped with manual steering. Some of these vehicles may have been built with a steering gear pinion shaft that was improperly heat-treated by our supplier. This shaft could fracture during vehicle operation. If this were to occur, steering control would be lost and a vehicle crash could occur without prior warning. To correct this condition, Saturn will replace the manual steering gear assembly in these vehicles.

Most of the affected vehicles are in Retailer inventory and have not been delivered to customers. However, we are contacting owners of affected, delivered vehicles and assisting them in making arrangements with a Saturn Retailer to have their vehicle transported to a Retail facility for service. Owners are being advised not to drive the vehicles until repairs have been completed.

#### VEHICLES INVOLVED

The following Saturn vehicles will require this campaign:

Certain 1995 Saturn SL model vehicles within the following VIN range will require this campaign:

SZ119029 through SZ129713.

Not all SL model vehicles within the above VIN range are affected. Refer to the complete VIN list attached, which details all vehicles requiring campaign correction. It is important to note that campaign claims will only be paid on involved vehicles.

#### OWNER NOTIFICATION

Owners of vehicles involved will be notified of this campaign by Saturn.

#### FACILITY VIN LISTING

A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, (or are located in close proximity to your facility) is enclosed. This listing contains:

o Owner's name with address and telephone number;

o Complete Vehicle Identification Number (VIN); and

o VIN's of vehicles, which according to Saturn records are in retail stock.

The Facility VIN Listing (with owner information) is. furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are assigned to your facility, it is important to note that owners may elect to have their vehicle serviced at the Saturn Retail Facility of their choice.

Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 95C01.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of the law in several states. Accordingly, you are urged to limit the use of this listing to the follow up necessary to complete this campaign. Those records updated with California DMV registration information will have the following message printed adjacent to the appropriate VIN: "OWNER INFORMATION UPDATED BY CALIFORNIA DMV; PUBLICATION PROHIBITED."

#### REMOTE OWNER STRATEGY

In order to minimize customer inconvenience and ensure the highest level of customer satisfaction, owners who live in a remote location from an open Saturn Retail Facility may be contacted by Saturn to arrange to have their vehicles serviced in a manner convenient to them. Therefore, you may notice that not all vehicles which were sold by you are on your Facility VIN Listing.

#### RETAILER RESPONSIBILITY

All unsold new vehicles in Retailers' possession and subject to this campaign must be held at the retail facility and repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles. Until this repair is completed, the vehicles should not be driven under any circumstances.

Retailers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.

Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the Retailer, and arrangements made to make the required correction according to instructions contained in this bulletin.

In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your retail facility for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.

#### TRANSFER OF CAMPAIGN RESPONSIBILITY

Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, may still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, campaign responsibility may be transferred by 1) submitting a Campaign Vehicle Action Report to your field representative, or 2) submitting an update in owner information to the Saturn Owner of Record system, via SERVICELINE, for Field Organization review and approval. A copy of the Campaign Vehicle Action Report can be found in your Service Support Activities Folder. All changes to campaign responsibility will be reflected in your next monthly Unfixed VIN Report.

All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide (Notifying Saturn of Vehicle Status Change).

#### PARTS INFORMATION

1. A pre-shipment of parts required to perform this campaign has been automatically sent to you from Saturn Service Parts Operations (SSPO). The initial shipment will be followed up with additional shipments on a fair share basis . . . so Retailers will not need to order parts.

2. Parts questions may be directed to your Saturn Parts Support Analyst.

3. Required Parts: Quantity Required Part Number Description Per Vehicle ----------- ----------- ----------- 21012101 GEAR ASM - MAN 1 STRG (PRTL) 21006320 NUT-S/GR 2 09440157 PIN-STRG LNKG OTR 2 TIE ROD COT

#### NOTE: A small amount of Loctite 242 Threadlocker and Loctite 262 Threadlocker is required, as indicated in the Service Procedure, and may be procured locally. However, if required, it may be ordered from Saturn Service Parts Operation as a ship-direct part.

Loctite 242 Threadlocker P/N 21485277 Loctite 262 Threadlocker P/N 21005994

#### DISPOSITION OF REPLACED PARTS

Retailers are to return the replaced steering gear assembly along with the packing slip and a copy of the customer service order to:

GM-Saginaw/Product Anal/Plt 21 Highway 31 South Athens, AL 35611 Attention: Eddie Dorning

#### IMPORTANT: It is critical that the replaced steering gear assembly be returned to GM - Saginaw at the above address along with the packing slip and a copy of the customer service order.

#### SUGGESTIONS FOR ENSURING CUSTOMER SATISFACTION

As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when important corrective actions such as this are required.

It is imperative that every effort is made to accommodate the affected owners. If you have any questions, please coordinate with the Saturn Assistance Center to help ensure customer satisfaction.

#### SERVICE PROCEDURE

#### MANUAL STEERING GEAR ASSEMBLY REPLACEMENT

#### REMOVAL

1. Disconnect negative battery cable.

#### CAUTION:

MAKE SURE VEHICLE IS PROPERLY SUPPORTED AND SQUARELY POSITIONED ON HOIST. TO HELP AVOID PERSONAL INJURY, PROVIDE ADDITIONAL SUPPORT TO THE OPPOSITE END OF THE VEHICLE THAT COMPONENTS WILL BE REMOVED FROM.

2. Raise vehicle on hoist.

3. Remove front road wheels.

4. Loosen tie rod jam nuts.

5. Remove and discard tie rod end cotter pins.

6. Remove tie rod end to knuckle castle nuts.

7. Using SA91100C, remove tie rod ends from steering knuckles.

#### NOTICE: Do not attempt to separate the joint using a wedge-type tool because the seal may be damaged.

8. Remove two push pins from left side splash shield.

9. Remove lower shield to cradle molded-in fasteners at cradle by gently prying at three fastener locations on left side splash shield.

10. Remove left side splash shield.

#### IMPORTANT: Remove front section of shield first, then rear.

11. Pull-up intermediate shaft cover from steering gear and move up enough to access pinch bolt.

12. Remove pinch bolt and separate intermediate shaft from steering gear.

13. Remove steering gear to cradle bolt and nuts, and discard nuts.

14. Remove steering gear from vehicle through left wheel opening.

#### DISASSEMBLY

1. Unthread outer tic rods from inner tie rods and remove tie rods from steering gear assembly.

2. Remove inner tie rod - to - outer tie rod jam nuts from inner tie rods.

3. Remove boot clamps (tie rod end).

4. Remove boot clamps (steering gear housing end) with cutters and discard clamps.

5. Remove steering gear boots from steering gear,

6. Slide shock dampers off inner tie rods toward the steering gear.

#### NOTICE: Steering gear rack must be held stationary during inner tie rod removal to prevent steering gear damage. Use a 23 mm (15/16 inch) wrench at the rack teeth to hold the rack during inner tie rod removal. Protect rack teeth with a shop cloth.

7. Remove inner tie rod assemblies from steering gear.

#### ASSEMBLY

#### NOTICE: The manual steering gear service kit may contain an instruction sheet with service procedures for installing a "staked" type of inner tie rod. This instruction sheet does not apply to Saturn vehicles. Discard instruction sheet and use the following service procedures.

1. Remove old Loctite from threads of inner tie rods.

#### IMPORTANT: Threads must be clean prior to Loctite 262 Threadlocker application. Make sure container of Loctite 262 Threadlocker (or equivalent) has not passed expiration date. Do not use too much Loctite 262 Threadlocker (or equivalent). Use only enough to evenly coatthreads.

2. Apply Loctite 262 Threadlocker (or equivalent) to inner tie rod threads.

3. If shock dampers were removed, slide them onto new partial steering gear assembly.

#### NOTICE: Steering gear must be held stationary during inner tie rod installation to prevent steering gear damage.

4. Install inner tie rod assemblies onto new steering gear assembly.

Torque: 95 N-m (70 ft-lbs)

5. Slide shock dampers up against inner tie rod assemblies.

6. Loosely install new boot clamps onto steering gear boots (steering gear housing end).

7. Apply grease in service kit to locations shown in illustration prior to boot installation. This grease provides a water barrier and must be used to protect internal gear components from corrosion.

8. Install boots onto inner tie rod assemblies, then slide each boot along rod assembly until the large end of the boot is seated in the steering gear housing groove.

#### NOTICE: The boot has a small pad near the clamp location on the housing end. The boot should be turned so that the pad is toward the front of the vehicle.

#### NOTICE: The boot must not be twisted or puckered during installation.

9. Crimp clamps on housing end of boots using steering gear clamp installer SA9164C.

10. Install clamps on inner tie rod end of boots.

11. Thread inner tie rod-to-outer tie rod jam nuts onto inner tie rods approximately 15 full turns.

12. Thread outer tie rods onto inner tie rods approximately 15 full turns.

#### INSTALLATION

1. Place steering gear in vehicle through left wheel opening.

2. Install steering gear-to-cradle bolts and new nuts.

Torque: 50N-m (37 ft-lbs)

#### IMPORTANT: Make sure that the steering gear is centered and steering wheel is in its normal level position.

3. Install intermediate shaft onto the steering gear and torque pinch bolt.

Torque: 47 N-m (35 ft-lbs)

#### IMPORTANT: Use Loctite 242 Threadlocker (or equivalent) on threads of pinch bolt.

4. Install intermediate shaft cover onto steering gear.

5. Install left side splash shield.

#### IMPORTANT: If molded-in fasteners are damaged or broken, drill out with a 5/16 bit and replace with a push pin.

#### IMPORTANT: Install rear section of shield first, then front.

6. Install tabs in body cut-out.

7. Align molded-in shield fasteners with holes in cradle. Push straight in to install.

8. Install push pins.

#### IMPORTANT: Make sure splash shield flaps are tucked in at body locations.

#### IMPORTANT: Tie rod end threads must be thoroughly cleaned and lubricated with oil before tightening nut. Lubricate only the thread part of the stud. Do not lubricate the smooth tapered portion of stud.

9. Install tie rod ends into steering knuckles. Torque castle nuts.

Torque: 45 N-m (33 ft-lbs)

#### IMPORTANT: If it is necessary to rotate the castle nut after tightening to orient it to the hole in the stud, always tighten the nut to align it; never loosen it.

10. Install new cotter pins into castle nuts.

#### NOTICE: Before installing wheels remove rust or corrosion from wheel mounting surfaces and brake rotors. Failure to do so can cause wheel lug nuts to loosen in service.

11. Position wheel onto hub.

12. Install wheel nuts and tighten in a crisscross pattern. Repeat tightening pattern to make sure torque is correct.

Torque: 140 N,m (103 ft-lbs)

13. Lower vehicle from hoist.

14. Connect negative battery cable.

#### FRONT WHEEL TOE ADJUSTMENT

#### IMPORTANT: Prior to setting front end toe:

a. Vehicle must be set-up to alignment equipment in accordance with the equipment manufacturer's instructions.

b. Vehicle must be at curb weight.

If vehicle fuel tank is not full, the following chart may be used to determine amount of weight necessary to be added to the trunk of vehicle to simulate a full fuel tank.

Fuel Level Weight to Add ---------- ------------- 1/8 70 lbs 1/4 60 lbs 3/8 50 lbs 1/2 40 lbs 5/8 30 lbs 3/4 20 lbs 7/8 10 lbs

c. Adjust tire pressure to correct specifications:

Front - 207 kPa (30 psi)

Rear - 179 kPa (26 psi)

#### NOTICE: When performing the toe adjustment, the steering wheel must be locked in the straight ahead position.

1. Lock steering wheel in the straight ahead position.

2. Loosen left and right outer tie rod jam nuts.

#### NOTICE: Make sure steering gear boots do not become twisted.

3. Turn inner tie rods (by flats) in direction of desired toe change.

4. After adjustment, tighten left and right outer tie rod jam nuts.

Torque: 100 N,m (74 ft-lbs)

5. Check toe angle and adjust if necessary.

Preferred Setting Minimum Maximum Degrees (Degrees) (Degrees) -------------------------------------- Toe +0.10 +0.05 +0.15 (per wheel)

Total-Toe: +0.20 +0.10 +0.30

6. Affix the Campaign Completion Label to the radiator core support.

#### CAMPAIGN COMPLETION LABEL

Upon completion of the campaign, a Campaign Completion Label should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (95C01) and the five (5) digit facility code of the Retail performing the campaign service.

As a reminder, additional labels may be obtained from your Service Support Activities Folder (provided to each facility as part of their "start-up" package) or may be ordered from Saturn Publications (1 - 800 - 828 - 2112 prompt 3, Item # S03 00013).

#### CREDIT

1. To receive credit for replacing the manual steering gear assembly, submit a claim with the information below:

Failed Parts Sale Case Labor Labor Add Repair Performed Part # Allow. Type Type Op Hours Hrs.* ------------------------------------------------------------------------ Manual Steering Gear 21012101 ** WC VC V9170 2.3 0.1 Assembly Replacement

2. To receive credit for loaner/rental car costs incurred while owner awaits campaign repair or other goodwill expenses, submit a claim with the information below:

Sale Case Labor Net Item Net Item # Days Repair Performed Type Type Op Amount Code Rental ------------------------------------------------------------------------- Loaner Reimbursement WC VC T9963 *** C **** Other/Goodwill WC VC T9964 *** R ****

3. Retailers are empowered to use good judgement regarding loaner/rental cars or any other goodwill expenses deemed necessary. It will not be necessary to call the Saturn Assistance Center for authorization of goodwill. The Goodwill Worksheet (printed on the back of this bulletin) must be used to document goodwill expenses. The completed Goodwill Worksheet must be attached to the hard copy of the CSO. Retailers are to make sufficient copies of the blank Goodwill Worksheet to document goodwill expenses.

4. Check your Saturn SERVICELINE Claim Memorandum daily. Remember to code the claim as a WC sale type, and VC case type. Contact your field representative if you need assistance.

5. Refer to the Customer Service Order Preparation Manual for details on Product Campaign Claim Submission.

* Campaign administrative allowance

** The parts allowance should be the sum total of the current SSPO Retailer net price plus 30% of all parts required for the repair.

*** Net Item amounts must be submitted as a miscellaneous sale ... Loaner reimbursement not to exceed $30/day.

**** Enter number of days vehicle was rented ... Not to exceed 2 days.

#### VIN LIST OF VEHICLES INVOLVED IN CAMPAIGN

SZ119029 SZ119489 SZ119945 SZ120400 SZ120857 SZ119040 SZ119497 SZ119956 SZ120409 SZ120867 SZ119048 SZ119506 SZ119964 SZ120418 SZ120875 SZ119058 SZ119516 SZ119975 SZ120426 SZ120886 SZ119068 SZ119526 SZ119985 SZ120437 SZ120894 SZ119077 SZ119534 SZ119992 SZ120445 SZ120904 SZ119086 SZ119544 SZ120003 SZ120455 SZ120913 SZ119096 SZ119554 SZ120012 SZ120465 SZ120923 SZ119105 SZ119562 SZ120021 SZ120475 SZ120931 SZ119113 SZ119573 SZ120031 SZ120484 SZ120941 SZ119124 SZ119581 SZ120040 SZ120493 SZ120950 SZ119132 SZ119592 SZ120048 SZ120502 SZ120959 SZ119142 SZ119600 SZ120058 SZ120511 SZ120969 SZ119149 SZ119609 SZ120065 SZ120521 SZ120978 SZ119161 SZ119617 SZ120072 SZ120530 SZ120987 SZ119167 SZ119629 SZ120085 SZ120539 SZ120998 SZ119180 SZ119637 SZ120092 SZ120550 SZ121006 SZ119189 SZ119646 SZ120103 SZ120557 SZ121015 SZ119198 SZ119656 SZ120111 SZ120568 SZ121025 SZ119208 SZ119667 SZ120120 SZ120577 SZ121034 SZ119218 SZ119674 SZ120130 SZ120587 SZ121042 SZ119226 SZ119685 SZ120139 SZ120595 SZ121053 SZ119237 SZ119693 SZ120147 SZ120605 SZ121063 SZ119245 SZ119704 SZ120159 SZ120614 SZ121073 SZ119256 SZ119712 SZ120168 SZ120624 SZ121082 SZ119264 SZ119722 SZ120176 SZ120634 SZ121089 SZ119274 SZ119730 SZ120187 SZ120642 SZ121101 SZ119281 SZ119740 SZ120195 SZ120652 SZ121108 SZ119292 SZ119750 SZ120204 SZ120661 SZ121118 SZ119302 SZ119758 SZ120212 SZ120671 SZ121129 SZ119310 SZ119770 SZ120223 SZ120679 SZ121137 SZ119320 SZ119777 SZ120231 SZ120690 SZ121145 SZ119328 SZ119788 SZ120242 SZ120697 SZ121155 SZ119338 SZ119796 SZ120249 SZ120707 SZ121162 SZ119347 SZ119806 SZ120260 SZ120717 SZ121171 SZ119357 SZ119816 SZ120266 SZ120727 SZ121180 SZ119366 SZ119825 SZ120279 SZ120735 SZ121189 SZ119377 SZ119833 SZ120288 SZ120746 SZ121200 SZ119386 SZ119844 SZ120298 SZ120754 SZ121208 SZ119394 SZ119853 SZ120307 SZ120766 SZ121218 SZ119404 SZ119862 SZ120317 SZ120773 SZ121227 SZ119413 SZ119872 SZ120326 SZ120783 SZ121237 SZ119422 SZ119881 SZ120336 SZ120791 SZ121245 SZ119432 SZ119890 SZ120344 SZ120802 SZ121256 SZ119441 SZ119898 SZ120353 SZ120810 SZ121263 SZ119452 SZ119909 SZ120362 SZ120820 SZ121274 SZ119460 SZ119918 SZ120372 SZ120829 SZ121284 SZ119470 SZ119928 SZ120379 SZ120838 SZ121293 SZ119478 SZ119937 SZ120390 SZ120848 SZ121302

SZ121312 SZ121797 SZ122274 SZ122745 SZ123220 SZ121321 SZ121806 SZ122285 SZ122755 SZ123231 SZ121329 SZ121816 SZ122293 SZ122763 SZ123239 SZ121340 SZ121826 SZ122312 SZ122774 SZ123251 SZ121346 SZ121834 SZ122335 SZ122784 SZ123257 SZ121347 SZ121845 SZ122338 SZ122792 SZ123269 SZ121364 SZ121853 SZ122340 SZ122802 SZ123276 SZ121377 SZ121865 SZ122342 SZ122810 SZ123288 SZ121386 SZ121872 SZ122356 SZ122820 SZ123295 SZ121396 SZ121882 SZ122359 SZ122828 SZ123306 SZ121405 SZ121889 SZ122369 SZ122839 SZ123314 SZ121416 SZ121901 SZ122377 SZ122847 SZ123324 SZ121424 SZ121909 SZ122386 SZ122858 SZ123334 SZ121434 SZ121920 SZ122396 SZ122867 SZ123343 SZ121442 SZ121928 SZ122405 SZ122876 SZ123353 SZ121452 SZ121937 SZ122414 SZ122884 SZ123363 SZ121461 SZ121946 SZ122424 SZ122895 SZ123371 SZ121472 SZ121956 SZ122434 SZ122904 SZ123379 SZ121479 SZ121966 SZ122442 SZ122914 SZ123388 SZ121489 SZ121974 SZ122453 SZ122923 SZ123400 SZ121500 SZ121985 SZ122461 SZ122933 SZ123408 SZ121507 SZ121993 SZ122478 SZ122940 SZ123419 SZ121517 SZ122004 SZ122480 SZ122952 SZ123427 SZ121525 SZ122012 SZ122490 SZ122960 SZ123437 SZ121536 SZ122022 SZ122498 SZ122971 SZ123447 SZ121544 SZ122030 SZ122509 SZ122979 SZ123455 SZ121554 SZ122041 SZ122519 SZ122988 SZ123465 SZ121563 SZ122050 SZ122526 SZ122996 SZ123474 SZ121574 SZ122060 SZ122537 SZ123007 SZ123485 SZ121584 SZ122069 SZ122562 SZ123019 SZ123495 SZ121592 SZ122078 SZ122568 SZ123026 SZ123503 SZ121601 SZ122088 SZ122569 SZ123035 SZ123511 SZ121610 SZ122097 SZ122574 SZ123043 SZ123519 SZ121620 SZ122106 SZ122582 SZ123054 SZ123530 SZ121629 SZ122114 SZ122592 SZ123063 SZ123540 SZ121638 SZ122125 SZ122607 SZ123072 SZ123549 SZ121649 SZ122135 SZ122611 SZ123080 SZ123559 SZ121657 SZ122142 SZ122621 SZ123091 SZ123568 SZ121669 SZ122153 SZ122630 SZ123101 SZ123577 SZ121676 SZ122161 SZ122638 SZ123110 SZ123587 SZ121686 SZ122172 SZ122646 SZ123119 SZ123596 SZ121694 SZ122181 SZ122659 SZ123128 SZ123605 SZ121704 SZ122189 SZ122666 SZ123138 SZ123615 SZ121713 SZ122201 SZ122672 SZ123148 SZ123624 SZ121732 SZ122208 SZ122681 SZ123153 SZ123631 SZ121741 SZ122218 SZ122690 SZ123167 SZ123642 SZ121752 SZ122226 SZ122701 SZ123175 SZ123653 SZ121760 SZ122237 SZ122709 SZ123187 SZ123661 SZ121770 SZ122245 SZ122718 SZ123194 SZ123665 SZ121778 SZ122259 SZ122727 SZ123203 SZ123682 SZ121789 SZ122267 SZ122738 SZ123212 SZ123689

SZ123699 SZ124186 SZ124662 SZ125138 SZ125618 SZ123708 SZ124195 SZ124672 SZ125148 SZ125626 SZ123719 SZ124204 SZ124681 SZ125157 SZ125636 SZ123727 SZ124213 SZ124689 SZ125168 SZ125645 SZ123737 SZ124223 SZ124701 SZ125176 SZ125655 SZ123742 SZ124232 SZ124708 SZ125186 SZ125668 SZ123756 SZ124241 SZ124718 SZ125194 SZ125674 SZ123765 SZ124253 SZ124728 SZ125205 SZ125684 SZ123768 SZ124260 SZ124738 SZ125213 SZ125692 SZ123785 SZ124270 SZ124746 SZ125222 SZ125704 SZ123793 SZ124279 SZ124756 SZ125232 SZ125712 SZ123803 SZ124289 SZ124766 SZ125241 SZ125723 SZ123812 SZ124297 SZ124776 SZ125252 SZ125733 SZ123821 SZ124308 SZ124784 SZ125260 SZ125744 SZ123829 SZ124317 SZ124793 SZ125271 SZ125753 SZ123840 SZ124326 SZ124802 SZ125281 SZ125765 SZ123850 SZ124335 SZ124812 SZ125290 SZ125772 SZ123859 SZ124345 SZ124821 SZ125299 SZ125783 SZ123868 SZ124353 SZ124830 SZ125309 SZ125792 SZ123871 SZ124363 SZ124840 SZ125319 SZ125801 SZ123887 SZ124372 SZ124849 SZ125326 SZ125810 SZ123896 SZ124381 SZ124858 SZ125338 SZ125821 SZ123905 SZ124391 SZ124868 SZ125346 SZ125830 SZ123916 SZ124401 SZ124877 SZ125356 SZ125852 SZ123924 SZ124409 SZ124886 SZ125367 SZ125859 SZ123934 SZ124420 SZ124896 SZ125375 SZ125872 SZ123943 SZ124428 SZ124905 SZ125384 SZ125881 SZ123952 SZ124437 SZ124914 SZ125394 SZ125891 SZ123961 SZ124447 SZ124924 SZ125403 SZ125900 SZ123972 SZ124456 SZ124934 SZ125412 SZ125909 SZ123979 SZ124466 SZ124942 SZ125422 SZ125918 SZ123989 SZ124475 SZ124953 SZ125430 SZ125929 SZ123997 SZ124485 SZ124961 SZ125437 SZ125939 SZ124007 SZ124493 SZ124972 SZ125450 SZ125949 SZ124016 SZ124504 SZ124980 SZ125459 SZ125958 SZ124025 SZ124512 SZ124990 SZ125470 SZ125969 SZ124036 SZ124522 SZ125000 SZ125478 SZ125978 SZ124044 SZ124533 SZ125007 SZ125487 SZ125989 SZ124063 SZ124539 SZ125019 SZ125496 SZ125998 SZ124073 SZ124550 SZ125026 SZ125505 SZ126007 SZ124085 SZ124560 SZ125037 SZ125516 SZ126016 SZ124092 SZ124569 SZ125046 SZ125524 SZ126027 SZ124101 SZ124578 SZ125053 SZ125526 SZ126037 SZ124111 SZ124588 SZ125063 SZ125543 SZ126056 SZ124120 SZ124599 SZ125073 SZ125554 SZ126067 SZ124129 SZ124606 SZ125082 SZ125562 SZ126076 SZ124139 SZ124613 SZ125092 SZ125571 SZ126087 SZ124150 SZ124625 SZ125101 SZ125580 SZ126096 SZ124157 SZ124636 SZ125110 SZ125590 SZ126105 SZ124168 SZ124643 SZ125120 SZ125599 SZ126116 SZ124176 SZ124654 SZ125129 SZ125608 SZ126124

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Dear Saturn Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

Saturn has determined that a defect which relates to motor vehicle safety exists in certain 1995 SL models equipped with manual steering. Some of these vehicles may have been built with a steering gear pinion shaft that was improperly heat-treated by our supplier. This shaft could fracture during vehicle operation. If this were to occur, steering control would be lost and a vehicle crash could occur without prior warning. To correct this condition, we will replace the manual steering gear assembly in these vehicles.

As we hope you know, Saturn places a high priority on our owner's safety and satisfaction and we sincerely regret any concern this may cause you. Parts are available at Retail Facilities and we want to correct this condition as soon as possible. We will do our best to minimize any inconvenience to you and to provide you with the special care that all Saturn owners have come to expect.

What Saturn will do: We will transport your vehicle to the nearest Retail Facility and replace your vehicle's manual steering gear assembly at no charge to you. Just so you know, it will take about two and one-half hours to make the repairs.

What you should do: Contact your Saturn Retailer or the Saturn Assistance Center and arrange to have this service performed. Until this repair has been completed, this vehicle should not be driven under any circumstances.

Your Retailer is best equipped to perform this service promptly and with the least inconvenience to you. However, if your car is provided to the Retailer on the agreed service date and they do not remedy this condition on that date, or within five days, please contact the Saturn Assistance Center at 1-800-553-6000. Our Customer Support Team will assist you and the Retailer in getting your car serviced.

If, after contacting your Saturn Retailer and the Assistance Centeryou are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., S.W., Washington, DC 20590, or call 1-800-424-9393 (Washington, DC residents use 426-0123).

Again, we sincerely regret any inconvenience or concern this situation may cause you. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn provides you many miles of enjoyable driving.

Sincerely,

Saturn Corporation

#### 95-C-01 GOODWILL WORKSHEET

As stated in the "Credit" section of this bulletin, Retailers are empowered to use good judgement regarding loaner/rental cars or other goodwill expenses that might become necessary for customer satisfaction.

Complete this worksheet and attach it to the hard copy of the Customer Service Order (CSO) to document all campaign goodwill claims submitted to Saturn ... you will not need to contact the Saturn Assistance Center for authorization of goodwill expenditures associated with this campaign.

VIN # ______________________________________________________________

A. Vehicle Loaner/Rental Allowance $_____________ Explanation:

_________________________________________________________________

_________________________________________________________________

_________________________________________________________________

Repair Sale Case Labor Net Item # Days Performed Type Type OP Amount Rental --------------------------------------------------------------------- Loaner Reimbursement WC VC T9963 C *

* Not to exceed $30 / day for 2 days

B. Other/Goodwill Allowance $______________ Explanation (Specify what was done and why):

__________________________________________________________________

__________________________________________________________________

__________________________________________________________________

Repair Sale Case Labor Net Item # Days Performed Type Type OP Amount Rental ------------------------------------------------------------------- Other/Goodwill WC VC T9964 R N/A

-------------------------------- Authorized Retailer Signature

(Please copy this form as necessary)

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.