WINDSHIELD WIPER MOTOR ASSEMBLY. Saturn Saturn 1993

For 1990-2009 cars

# WINDSHIELD WIPER MOTOR ASSEMBLY

#### SUBJECT: WINDSHIELD WIPER MOTOR ASSEMBLY

YEAR and MODEL: 1993 SATURN (ALL MODELS)

#### TO: ALL SATURN RETAILERS and AUTHORIZED SERVICE PROVIDERS

Recently, we learned that windshield wipers on some 1993 Saturn vehicles may not work exactly as they should. What this means is that, after some period of operation, the wipers may cease to function properly at some settings. This condition does not affect the operation of the windshield wipers at the high speed setting. So if owners need to use the wipers prior to having the campaign repair completed, they can switch to the high speed.

#### VEHICLES INVOLVED

All 1993 Saturn vehicles in the following VIN range will require this campaign, except for the VIN's on the listing included in this bulletin (refer to "Non-Involved Vehicles within VIN Range"):

PZ177900 through PZI94942

Also, the following VIN's not in the above range are to be included in this campaign:

PZ135155, PZ164690, PZ166189, PZ166229, PZ166301, PZ166729, PZ166747, PZ166819, PZ166831, PZ166923, PZ167081 and PZ167091

Because Saturn builds by sequence order, which does not always match VIN order, there were some non - involved vehicles within the VIN range that do not require this campaign. It is important to note that campaign claims will only be paid on involved vehicles. Also, those vehicles within the VIN range, which have had the windshield wiper motor assembly replaced under warranty prior to Claim Memo date of 1/21/93, have been excluded from this campaign. These exclusions are comprehended in the attached listing of non-involved vehicles.

#### OWNER NOTIFICATION

1. Saturn will notify owners of vehicles involved in this campaign:

o That parts to repair their windshield wipers will be available to Retailers by 2/3/93. Owners will also be instructed to contact their Retailer and arrange to have the campaign completed;

o That this condition does not affect the operation of the windshield wipers at the high speed setting and that if owners need to use the wipers prior to having the repair completed, they can just switch to the high speed;

o That if they have already had the windshield wiper motor assembly replaced under warranty, no further action is required;

o To contact their Retailer or the Saturn Assistance Center if they have any questions or need assistance.

2. In addition, Saturn will notify the owners of 1993 vehicles within the VIN range for which the windshield wiper motor assembly has previously been replaced under warranty, to advise them that they are not included in this campaign, since their cars have been repaired with known good parts.

3. Saturn will notify owners of 1993 vehicles not affected by this condition that their cars are not involved in this campaign. This will alleviate any concerns these customers may have regarding this issue.

4. Saturn will also notify the owners of 1993 vehicles not affected by this condition, who have previously had similar windshield wiper system warranty work, to let them know that the repairs they had done are unrelated to this campaign.

#### FACILITY VIN LIST

A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, is enclosed for your follow-up program. The Facility VIN Listing contains:

o Complete Vehicle Identification Number;

o Owner name, address and telephone number; and

o VINs of vehicles, which according to Saturn records are in retail stock.

The Facility VIN Listing (with owner information) is furnished to involved Retailers with the Product Campaign Bulletin. Although these vehicles are assigned to your facility, please note that owners can take their vehicles to any Saturn Retail Facility to have this campaign performed. Those Retailers not involved initially in this campaign will receive a message at the top of a blank facility VIN Listing that states: NO VEHICLES ASSIGNED A T THIS TIME FOR CAMPAIGN 93CO2.

These listings may contain owner names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any other purpose is a violation of the law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete this campaign. Those records updated with California DMV registration information will have the following message printed adjacent to the appropriate VIN:

"OWNER INFORMATION UPDATED BY CALIFORNIA DMV; PUBLICATION PROHIBITED."

#### REMOTE OWNER STRATEGY

In order to minimize customer inconvenience and ensure the highest level of customer satisfaction, owners who live in a remote location from an open Saturn Retail Facility will be contacted by Saturn to arrange to have their vehicles serviced in a manner convenient to them. Therefore, you may notice that not all vehicles which were sold by you are on your Facility VIN Listing.

#### TRANSFER OF CAMPAIGN RESPONSIBILITY

Saturn vehicles that have been sold by you, which may be closer in proximity to another Saturn Retailer, will still appear on your Facility VIN Listing. If either you or the vehicle owner determines that it is more desirable for a vehicle on your Facility VIN Listing to be serviced by another Saturn Retailer, campaign responsibility may be transferred by 1) contacting the Saturn Assistance Center (1-800-828-2112, prompt 6); 2) submitting a Campaign Vehicle Action Report to your field representative. A copy of the Campaign Vehicle Action Report can be found in your Retailer Service Reference Guide; or 3) submitting the update in the Saturn Owner of Record system, via SERVICELINE, for field organization review and approval. All changes to campaign responsibility will be reflected in your next monthly Unfixed VIN Report.

All other changes in vehicle status (e.g., scrapped, stolen, etc.) are to be made in accordance with section 4.4.3 of the Retailer Service Reference Guide (Notifying Saturn of Vehicle Status Change).

#### UPDATE OWNER OF RECORD INFORMATION

When reviewing the Unfixed VIN Report or entering claims into the SERVICELINE system, please compare your owner information to the Saturn provided information. If changes are required, please make them promptly. Variations in the Retailer's customer name information should be corrected using the methods listed below:

A. Change in Current Owner Information

1. Select [CMD-3] key for "Change Customer Data" and access the Customer File Maintenance Screen. Make the appropriate changes.

2. Select [CMD-5] key to save the updated customer information and return to the Service Vehicle Master Maintenance Screen.

3. Enter vehicle mileage and select the [CMD-5] key to open a Customer Service 0rder (CSO).

B. New Owner Information

1. Choose vehicle by the VIN and not by the customer's name.

2. Select the [CMD - 2] key to access the Customer File and Maintenance Screen. Enter the new owner's name and address information, and enter "Y" in the "New Owner" field to prompt the update.

3. Select the [CMD-5] key to save the updated information.

4. Enter vehicle mileage and select the [CMD-5] key to open a Customer Service Order (CSO).

#### RETAILER RESPONSIBILITY

1. Retailers will service all customer vehicles involved in this campaign, at no charge to the owner, regardless of mileage, age of vehicle, or ownership. Should parts availability become limited, Retailers are to give priority to customer owned vehicles over retail stock vehicles.

In the future, whenever a vehicle subject to this campaign is taken into your new or used vehicle inventory, or is in your retail facility for service, you should ensure that the campaign correction has been completed before reselling or releasing the vehicle.

Owners of involved vehicles recently sold from your new vehicle inventory are to be contacted and arrangements made, to make the required correction according to the instructions contained in this bulletin.

2. Retailers will perform the campaign repair on all involved 1993 Saturn vehicles in retail inventory, using the service procedure contained in this bulletin.

3. Retailers will not deliver any involved 1993 Saturn vehicles in retail inventory until the corrective action is performed.

#### PARTS INFORMATION

1. A pre-shipment of parts required to perform the campaign will be automatically sent to you from Saturn Service Parts Operations (SSPO). The initial shipment will be followed up with supplemental shipments ... so Retailers will not need to order parts other than Loctite 242.

2. Parts questions may be directed to your Saturn Parts Support Analyst.

Required Parts

Quantity Required Part Number Description Per Vehicle ----------- ----------- -----------------

21049032 MOTOR ASM - WSW MODULE 1 20604449 or 21049074 NUT - WSW ARM 2

#### Note: A small quantity of Loctite 242 is required, as indicated in the service procedure, and may be procured locally. However, if required, it may be ordered from Saturn Service Parts Operations as a ship-direct part (P/N 21485277).

#### DISPOSITION OF REPLACED PARTS

Retailers will scrap all replaced parts in a manner that ensures that they cannot be reused, remanufactured, or otherwise entered into the stream of commerce in the future.

#### SUGGESTIONS FOR ENSURING CUSTOMER SATISFACTION

As you know, Saturn's success hinges upon our ability to execute superior customer support throughout the ownership experience, especially when occasional corrective actions such as this are required.

Saturn recognizes that some Retailers will have a large number of affected vehicles, and a limited initial parts supply.

Retailers should have an "action plan" so that they can quickly perform the campaign procedure ... and minimize customer inconvenience. Some thought starters include:

1) Give priority to customer owned vehicles over retail inventory vehicles.

2) Explain the situation to owners who come in for this service who have yet to receive the owner letter, so they won't be alarmed when they receive the notification.

3) Schedule repair appointments, so that parts are available when customers come in, and the repair can be completed as quickly and conveniently as possible.

4) Attempt to schedule customers to come in during your facility's non - peak hours. Also, strong consideration should be given to extended service hours (evenings/weekends).

5) Utilize additional Retailer resources to minimize owner wait time and to reduce inconvenience (e.g., leveraged service capacity).

Again, whatever "action plan" you choose, it is imperative that every effort is made to accommodate the owner. As always, please coordinate with the Saturn Assistance Center to help ensure customer satisfaction.

#### SERVICE PROCEDURES

#### Removal

(Refer to Fig. 1 for Steps 1-4)

1. Remove wiper arm finish cap and wiper arm fastener.

2. Lift wiper blade assembly away from windshield and remove wiper arm from pivot.

3. Remove fasteners at windshield edge of cowl trim panel. Open hood and remove remaining cowl trim panel fasteners, and remove cowl trim panel.

4. Disconnect windshield washer hose.

(Refer to Fig. 2 for Step 5)

#### IMPORTANT: Exercise care when removing instrument panel top cover to keep from scratching windshield garnish moldings.

5. Remove instrument panel top cover by removing screw caps and screws. Lift panel at rear edge to disengage clips and slide panel out of clips at windshield.

(Refer to Fig. 3 for Steps 6-8)

6. Lift upper trim panel to disengage clips at rear edge.

7. Pull panel rearward out of clips at the bottom of windshield.

8. Remove upper trim panel.

(Refer to Fig. 4 for Step 9)

9. Remove screws and unsnap windshield defroster nozzle from mode valve assembly.

(Refer to Fig. 5 for Step 10)

10. Remove windshield defroster nozzle by rotating front of nozzle up and away from windshield, exposing wiper module fasteners.

#### IMPORTANT: For SC1 and SC2 vehicles, leave defroster nozzle in place after disconnecting. Nozzle cannot be removed because of windshield rake angle.

(Refer to Fig. 6 for Step 11)

#### NOTICE: Use care when removing wiper module from cowl to avoid pivots contacting windshield.

11. Remove wiper module fasteners, partially remove wiper module and disconnect wiring from motor and module frame. Remove wiper module.

(Refer to Figs. 7, 8 for Steps 12-13, 1-6)

12. Remove wiper motor crank arm attaching nut and disconnect wiper motor crank arm from motor shaft.

13. Remove wiper motor fasteners and remove wiper motor from wiper module.

#### Installation

1. Remove wiper motor crank arm from new wiper motor assembly (P/N 21049032) and discard.

2. Connect wiring to new wiper motor, turn key to "ACC" position and turn wiper control On momentarily. Once wiper control is turned Off, wiper motor will be in the PARK position.

3. Turn key to "LOCK" position and disconnect wiring.

4. Install wiper motor onto wiper module.

Torque: 10 N*m (89 in-lbs)

5. Position wiper motor crank arm at 9 o'clock position, and install on wiper motor shaft.

6. Apply Loctite 242 (or equivalent) to wiper motor crank arm attaching nut and install.

Torque: 28 N*m (21 ft-lbs)

(Refer to Fig. 9 for Steps 7-10)

7. Partially install wiper module assembly. Connect wiring to wiper motor and wire harness to module frame.

8. Install wiper module assembly.

Torque: 10 N*m (89 in-lbs)

9. Turn wiper switch On momentarily. Once wiper switch is turned Off, wiper motor should be in PARK position with wiper motor crank arm at 9 o'clock position.

10. Connect windshield washer hose to cowl panel.

(Refer to Fig. 10 for Steps 11-12)

11. Install cowl trim panel.

#### NOTICE: Use new nuts (P/N 20604449 or 21049074), torque retention of old nuts may not be sufficient.

12. Install wiper arms.

Torque: 28 N*m (21 ft-lbs)

(Refer to Fig. 11 for Step 13)

13. Rotate windshield defroster nozzle onto mode valve assembly and install screws. Make sure duct is snapped on both sides of HVAC module.

(Refer to Fig. 12 for Step 14)

14. Install upper trim panel by inserting into clips at windshield and snapping rear of panel into place.

(Refer to Fig. 13 for Steps 15-16)

15. Install upper trim panel screws and screw caps.

16. Test all wiper functions.

#### CAMPAIGN COMPLETION LABEL

Upon completion of the campaign (replace windshield wiper motor assembly), a Campaign Completion Label should be placed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides a space to print in ink (or type) the campaign number (93CO2) and the five (5) digit facility code of the Retailer performing the campaign service.

#### CREDIT

1. To receive credit for replacing the windshield wiper motor assembly, submit a claim with the information below:

Failed Part Parts Sale Case Labor Labor Add Repair Performed Number Allowance Type Type Op Hours Hours* ---------------- ----------- --------- ---- ---- ----- ----- ------

Replace windshield 21049032 ** WC VC V7920 1.3 0.1 wiper motor assembly

2. If repair was previously performed under warranty, but the claim was not submitted or was returned, then submit or resubmit using the above instructions. No action is required if the repair was performed under warranty and the claim was accepted for payment, prior to Claim Memo date 1/21/93.

3. Check your Saturn SERVICELINE Credit Memorandum daily. There will be two asterisks beside returned 93-C-02 campaign claims. Remember to code the claim as a VC case type. Contact your field representative if you need assistance.

4. Refer to the Customer Service Order Preparation Manual for details on Product Campaign Claim Submission.

*Campaign Administrative Allowance

**The Parts Allowance should be the sum of the current SSPO Retailer Net price plus 30%, of all parts required for the repair.

NON-INVOLVED VEHICLES WITHIN VIN RANGE

PZ177938 PZ180195 PZ184145 PZ186061 PZ187229 PZ177940 PZ180296 PZ184176 PZ186066 PZ187230 PZ177942 PZ180386 PZ184646 PZ186074 PZ187279 PZ177950 PZ180403 PZ184689 PZ186077 PZ187280 PZ177985 PZ180431 PZ184701 PZ186109 PZ187292 PZ177986 PZ180758 PZ184711 PZ186115 PZ187296 PZ178010 PZ180778 PZ184713 PZ186147 PZ187339 PZ178022 PZ180782 PZ184718 PZ186186 PZ187442 PZ178211 PZ180904 PZ184730 PZ186197 PZ187453 PZ178226 PZ180935 PZ184731 PZ186232 PZ187459 PZ178246 PZ180972 PZ184736 PZ186234 PZ187465 PZ178307 PZ181008 PZ184746 PZ186237 PZ187476 PZ178308 PZ181019 PZ184754 PZ186262 PZ187496 PZ178319 PZ181022 PZ184775 PZ186263 PZ187560 PZ178340 PZ181079 PZ184801 PZ186282 PZ187617 PZ178577 PZ181120 PZ184826 PZ186342 PZ187654 PZ178586 PZ181186 PZ184831 PZ186345 PZ187660 PZ178592 PZ181539 PZ184861 PZ186364 PZ187717 PZ178614 PZ181571 PZ184872 PZ186398 PZ187735 PZ178730 PZ181572 PZ184879 PZ186413 PZ187766 PZ178739 PZ181573 PZ184896 PZ186424 PZ187778 PZ178743 PZ181589 PZ184929 PZ186426 PZ187803 PZ178744 PZ181675 PZ184960 PZ186495 PZ187811 PZ178846 PZ181714 PZ184966 PZ186550 PZ187859 PZ178851 PZ181723 PZ185004 PZ186563 PZ187890 PZ178865 PZ181879 PZ185010 PZ186626 PZ187892 PZ179406 PZ181920 PZ185014 PZ186628 PZ187935 PZ179407 PZ181927 PZ185020 PZ186634 PZ187936 PZ179419 PZ181947 PZ185040 PZ186639 PZ187961 PZ179433 PZ181986 PZ185041 PZ186641 PZ188035 PZ179435 PZ182086 PZ185045 PZ186666 PZ188050 PZ179459 PZ182200 PZ185046 PZ186733 PZ188053 PZ179516 PZ182326 PZ185048 PZ186833 PZ188089 PZ179589 PZ182588 PZ185112 PZ186840 PZ188090 PZ179593 PZ183583 PZ185450 PZ186847 PZ188107 PZ179624 PZ183588 PZ185564 PZ186869 PZ188127 PZ179752 PZ183590 PZ185695 PZ186918 PZ188130 PZ179931 PZ183599 PZ185745 PZ186943 PZ188138 PZ180064 PZ183665 PZ185849 PZ186961 PZ188153 PZ180098 PZ183681 PZ185866 PZ187036 PZ188168 PZ180118 PZ183713 PZ185892 PZ187047 PZ188180 PZ180139 PZ183761 PZ185900 PZ187052 PZ188186 PZ180163 PZ183802 PZ185996 PZ187056 PZ188190 PZ180164 PZ183807 PZ186018 PZ187062 PZ188193 PZ180169 PZ184013 PZ186026 PZ187070 PZ188197 PZ180170 PZ184032 PZ186031 PZ187104 PZ188257 PZ180179 PZ184058 PZ186039 PZ187122 PZ188261 PZ180192 PZ184072 PZ186046 PZ187126 PZ188281

PZ188283 PZ189499 PZ191541 PZ192060 PZ192865 PZ188287 PZ189516 PZ191550 PZ192071 PZ192877 PZ188298 PZ189527 PZ191552 PZ192084 PZ192878 PZ188321 PZ189548 PZ191553 PZ192102 PZ192889 PZ188336 PZ189611 PZ191571 PZ192110 PZ192900 PZ188339 PZ189614 PZ191590 PZ192174 PZ192906 PZ188356 PZ189615 PZ191599 PZ192205 PZ192910 PZ188357 PZ189626 PZ191604 PZ192252 PZ192912 PZ188363 PZ189636 PZ191605 PZ192263 PZ192924 PZ188370 PZ189664 PZ191607 PZ192264 PZ192932 PZ188387 PZ189723 PZ191612 PZ192271 PZ192958 PZ188406 PZ189938 PZ191620 PZ192276 PZ192969 PZ188416 PZ190110 PZ191670 PZ192282 PZ192978 PZ188424 PZ190166 PZ191717 PZ192290 PZ192986 PZ188425 PZ190360 PZ191757 PZ192320 PZ192989 PZ188452 PZ190478 PZ191758 PZ192330 PZ192990 PZ188479 PZ190528 PZ191759 PZ192335 PZ193000 PZ188491 PZ190624 PZ191764 PZ192357 PZ193002 PZ188492 PZ190776 PZ191773 PZ192426 PZ193028 PZ188496 PZ190794 PZ191788 PZ192449 PZ193037 PZ188522 PZ190829 PZ191795 PZ192553 PZ193054 PZ188539 PZ190831 PZ191796 PZ192557 PZ193056 PZ188592 PZ190854 PZ191820 PZ192567 PZ193057 PZ188599 PZ190876 PZ191827 PZ192568 PZ193067 PZ188601 PZ190883 PZ191832 PZ192573 PZ193080 PZ188624 PZ190885 PZ191840 PZ192611 PZ193082 PZ188686 PZ190897 PZ191864 PZ192633 PZ193102 PZ188725 PZ190904 PZ191874 PZ192638 PZ193103 PZ188736 PZ190977 PZ191883 PZ192643 PZ193145 PZ188746 PZ190978 PZ191887 PZ192647 PZ193159 PZ188778 PZ190979 PZ191905 PZ192648 PZ193182 PZ188866 PZ190990 PZ191913 PZ192655 PZ193189 PZ188869 PZl9l0ll PZ191917 PZ192660 PZ193215 PZ188889 PZ191086 PZ191921 PZ192669 PZ193216 PZ188908 PZ191097 PZ191929 PZ192670 PZ193244 PZ188937 PZ191099 PZ191930 PZ192676 PZ193245 PZ188946 PZ191109 PZ191931 PZ192683 PZ193255 PZ188950 PZ191136 PZ191932 PZ192688 PZ193274 PZ188956 PZ191158 PZ191938 PZ192689 PZ193284 PZ188980 PZ191301 PZ191939 PZ192710 PZ193289 PZ188999 PZ191331 PZ191940 PZ192727 PZ193301 PZ189024 PZ191350 PZ191943 PZ192760 PZ193325 PZ189036 PZ191444 PZ191944 PZ192774 PZ193350 PZ189073 PZ191458 PZ191948 PZ192781 PZ193355 PZ189163 PZ191459 PZ191964 PZ192799 PZ193360 PZ189271 PZ191473 PZ191970 PZ192801 PZ193385 PZ189324 PZ191474 PZ191971 PZ192835 PZ193386 PZ189334 PZ191479 PZ191989 PZ192847 PZ193432 PZ189376 PZ191485 PZ191993 PZ192848 PZ193442 PZ189378 PZ191487 PZ192034 PZ192852 PZ193448 PZ189452 PZ191523 PZ192037 PZ192857 PZ193449

PZ193455 PZ193765 PZ193948 PZ194253 PZ194525 PZ193463 PZ193768 PZ193961 PZ194255 PZ194526 PZ193477 PZ193772 PZ193963 PZ194262 PZ194528 PZ193503 PZ193774 PZ193971 PZ194266 PZ194531 PZ193509 PZ193776 PZ194004 PZ194271 PZ194538 PZ193514 PZ193781 PZ194005 PZ194277 PZ194546 PZ193556 PZ193782 PZ194022 PZ194279 PZ194550 PZ193558 PZ193790 PZ194038 PZ194290 PZ194552 PZ193560 PZ193794 PZ194041 PZ194295 PZ194554 PZ193561 PZ193800 PZ194042 PZ194310 PZ194556 PZ193570 PZ193802 PZ194061 PZ194311 PZ194557 PZ193572 PZ193803 PZ194062 PZ194323 PZ194565 PZ193581 PZ193804 PZ194075 PZ194327 PZ194571 PZ193596 PZ193807 PZ194076 PZ194332 PZ194573 PZ193597 PZ193808 PZ194077 PZ194334 PZ194575 PZ193605 PZ193810 PZ194080 PZ194335 PZ194577 PZ193611 PZ193811 PZ194081 PZ194338 PZ194582 PZ193613 PZ193821 PZ194088 PZ194343 PZ194587 PZ193614 PZ193823 PZ194100 PZ194345 PZ194588 PZ193637 PZ193824 PZ194103 PZ194347 PZ194600 PZ193647 PZ193830 PZ194108 PZ194349 PZ194602 PZ193648 PZ193831 PZ194110 PZ194350 PZ194610 PZ193653 PZ193837 PZ194111 PZ194356 PZ194615 PZ193654 PZ193839 PZ194118 PZ194370 PZ194616 PZ193656 PZ193840 PZ194120 PZ194371 PZ194617 PZ193657 PZ193843 PZ194122 PZ194374 PZ194618 PZ193668 PZ193845 PZ194125 PZ194385 PZ194619 PZ193671 PZ193846 PZ194126 PZ194394 PZ194620 PZ193674 PZ193853 PZ194133 PZ194395 PZ194625 PZ193678 PZ193858 PZ194139 PZ194418 PZ194628 PZ193688 PZ193863 PZ194140 PZ194422 PZ194630 PZ193689 PZ193877 PZ194141 PZ194424 PZ194633 PZ193708 PZ193879 PZ194143 PZ194433 PZ194636 PZ193712 PZ193880 PZ194145 PZ194436 PZ194637 PZ193719 PZ193883 PZ194147 PZ194440 PZ194640 PZ193721 PZ193884 PZ194149 PZ194449 PZ194641 PZ193725 PZ193888 PZ194154 PZ194453 PZ194648 PZ193726 PZ193891 PZ194155 PZ194460 PZ194652 PZ193728 PZ193894 PZ194158 PZ194470 PZ194655 PZ193732 PZ193898 PZ194162 PZ194471 PZ194656 PZ193733 PZ193901 PZ194163 PZ194476 PZ194657 PZ193734 PZ193903 PZ194165 PZ194487 PZ194660 PZ193743 PZ193914 PZ194190 PZ194492 PZ194664 PZ193746 PZ193923 PZ194200 PZ194494 PZ194666 PZ193747 PZ193924 PZ194211 PZ194495 PZ194670 PZ193754 PZ193926 PZ194213 PZ194509 PZ194671 PZ193758 PZ193928 PZ194224 PZ194511 PZ194676 PZ193759 PZ193929 PZ194225 PZ194512 PZ194679 PZ193760 PZ193931 PZ194228 PZ194514 PZ194680 PZ193761 PZ193935 PZ194238 PZ194518 PZ194682 PZ193762 PZ193947 PZ194245 PZ194522 PZ194683

PZ194687 PZ194769 PZ194841 PZ194900 PZ194691 PZ194771 PZ194842 PZ194901 PZ194692 PZ194773 PZ194843 PZ194902 PZ194693 PZ194775 PZ194844 PZ194903 PZ194694 PZ194776 PZ194845 PZ194904 PZ194695 PZ194777 PZ194846 PZ194906 PZ194697 PZ194778 PZ194847 PZ194910 PZ194700 PZ194781 PZ194848 PZ194911 PZ194703 PZ194782 PZ194849 PZ194913 PZ194705 PZ194783 PZ194850 PZ194915 PZ194710 PZ194784 PZ194851 PZ194918 PZ194711 PZ194785 PZ194852 PZ194919 PZ194712 PZ194786 PZ194855 PZ194920 PZ194713 PZ194788 PZ194856 PZ194921 PZ194714 PZ194789 PZ194857 PZ194922 PZ194715 PZ194792 PZ194858 PZ194924 PZ194716 PZ194793 PZ194861 PZ194925 PZ194717 PZ194794 PZ194862 PZ194926 PZ194720 PZ194795 PZ194863 PZ194927 PZ194722 PZ194797 PZ194864 PZ194928 PZ194723 PZ194798 PZ194865 PZ194929 PZ194725 PZ194799 PZ194866 PZ194931 PZ194728 PZ194800 PZ194867 PZ194932 PZ194729 PZ194802 PZ194868 PZ194933 PZ194731 PZ194805 PZ194870 PZ194934 PZ194733 PZ194806 PZ194871 PZ194935 PZ194734 PZ194808 PZ194872 PZ194936 PZ194735 PZ194809 PZ194873 PZ194938 PZ194736 PZ194810 PZ194874 PZ194939 PZ194738 PZ194811 PZ194875 PZ194941 PZ194739 PZ194812 PZ194877 PZ194740 PZ194814 PZ194878 PZ194741 PZ194815 PZ194879 PZ194744 PZ194816 PZ194880 PZ194746 PZ194817 PZ194881 PZ194747 PZ194820 PZ194882 PZ194748 PZ194822 PZ194883 PZ194749 PZ194823 PZ194884 PZ194750 PZ194824 PZ194885 PZ194755 PZ194825 PZ194887 PZ194757 PZ194826 PZ194888 PZ194758 PZ194827 PZ194889 PZ194759 PZ194828 PZ194890 PZ194760 PZ194829 PZ194891 PZ194761 PZ194831 PZ194892 PZ194762 PZ194832 PZ194893 PZ194763 PZ194836 PZ194894 PZ194764 PZ194837 PZ194895 PZ194765 PZ194838 PZ194897 PZ194766 PZ194839 PZ194898 PZ194768 PZ194840 PZ194899

January 27, 1993

Dear Saturn Owner:

We understand that you have purchased a 1993 Saturn, and we're very happy about that. Obviously, we want your experience owning this car to be better than any other you've had ... which is why we're writing.

Recently, we learned that your windshield wipers may not perform as they should. What this means is that, after some period of operation, the wipers may cease to function properly at some settings. However, this condition does not affect the operation of the windshield wipers at the high speed setting. So if you need to use them prior to having repairs completed, just switch to the high speed. Of course, we know that you'll want to have the wipers repaired as soon as possible. The parts needed for the repair are expected to begin arriving at your Retail facility Wednesday, February 3.

What Saturn will do: Replace the windshield wiper motor assembly at no charge to you and with the least possible inconvenience.

What you should do: Contact your Saturn Retailer and arrange to have this service performed. Repairs shouldn't take more than an hour and a half ... although some additional time may be required for paperwork and processing.

What you should know: There's a slight chance that you may have already experienced this problem prior to receiving this letter, and had the wiper motor assembly replaced by your Retailer. Since we're certain that our service stock of wiper motor assemblies has always consisted entirely of good parts, there is no need to have this repair performed again. If you have a question about previous repairs, please contact your Retailer.

We want you to know that we sincerely regret any inconvenience this causes you. If you have any questions or need any assistance, just contact your Retailer or the Saturn Assistance Center (1-800-553-6000).

Sincerely,

Saturn Corporation

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.