SALES. SERVICE, & MARKETING PROCEDURE FOR VEHICLE NUMBER. Saturn Saturn 1995

For 1990-2009 cars

# SALES. SERVICE, & MARKETING PROCEDURE FOR VEHICLE NUMBER

#### SUBJECT: SALES, SERVICE & MARKETING PROCEDURE FOR VEHICLE IDENTIFICATION NUMBER PLATE REPLACEMENT

This procedure defines Saturn's requirements and establishes guidelines for replacing Vehicle Identification Number (VIN) plates and rivets in accordance with Saturn Quality Procedure #501 to ensure their security and installation in the proper vehicle.

This procedure applies to the replacement of VIN plates on all Saturn vehicles (current and past models) after shipment of the vehicle from the assembly plant, and defines the actions to be taken when a replacement VIN plate is requested. The necessity of this action is dependent upon the problem with the original VIN plate and whether the vehicle has been delivered to the first retail customer.

For Saturn vehicles the public VIN plate installed in and viewable from outside each vehicle near the left front windshield pillar is the legal means of identification of the vehicle.

#### ACTION REQUIRED UNDER VARIOUS CIRCUMSTANCES

I. Damaged VIN Plate

A. Unsold Vehicle Replace the VIN Plate

B. Sold Vehicle Replace the VIN plate in accordance with the laws of the involved jurisdiction and as permitted by, and in accordance with, state/ provincial law after verification of the vehicle identity.

II. Wrong VIN

A. Unsold Vehicle (not delivered to First Retail Customer)

1. Replace with a plate containing the correct VIN and ensure that the correct VIN also appears on the certification/tire pressure labels, "anti-theft" labels (if applicable), service parts identification label, price label, vehicle invoice, Manufacturers Certification of Origin and other documentation on which the VIN appears. Also ensure that the derivative VIN on the transmission and engine is correct.

2. If any of the VIN numbers in the above paragraph do not agree, advise the Field Office that corrective action is to be taken.

B. Sold Vehicle (delivered to First Retail Customer)

1. Compare the VIN on the plate with the other VINs on the vehicle and its documentation, including the current title and registration.

a. Vehicle Registered Under Wrong-VIN

If all VINs are consistent even though wrong, do not replace the VIN plate.

The VIN has been recorded in many places in which GM has no control.

Saturn is to generate a letter to the owner documenting the situation and notify:

National Systems Manager National Insurance Crime Bureau 10330 S. Roberts Road Palos Hills, IL 60482

b. Vehicle Has Been Registered Under the Correct VIN

The VIN plate should be changed to reflect the correct number in accordance with the laws of the involved jurisdiction and as permitted by, and in accordance with, state/provincial law.

III. Missing VIN Plate

A. Unsold Vehicle Install a VIN plate containing the correct number.

B. Sold Vehicle If the condition results from a theft and subsequent recovery of the vehicle, law enforcement should establish the identity of the vehicle and, if state/provincial law permits, a duplicate VIN plate should be installed.

#### VIN PLATE REPLACEMENT PROCEDURES

I. Retailer Responsibilities

A. Document the vehicle identity using the vehicle title, registration, and other vehicle labels before requesting a replacement VIN plate.

B. Request all replacement VIN plates through the Retailer Support Center at 1-800-828-2112, prompt 7, Ext. 3, except in states that require all requests to be processed through their Department of Motor Vehicles (e.g. Ohio).

C. Installation of a replacement VIN plate must be witnessed by a Saturn representative (and also by a law enforcement officer if required by state/provincial law.) A VIN replacement affidavit (Attachment C) must be signed by the facility representative, the Saturn representative and the law enforcement officer (where applicable) and returned to the Service Compliance Coordinator along with the old VIN plate (not applicable to missing VIN plates).

II. Retail Support Center Responsibilities

A. Take Retailer requests for VIN plates or VIN plate replacement.

B. Request a VIN plate from the Saturn Service Compliance Coordinator (Service Engineering Team, Attachment A). Use the attached form to submit the request (Attachment B).

III. Field Office Responsibilities

A. Upon receipt of the replacement plate, verify that the VIN and rivets are correct. New rosette-headed rivets must be used to attach the new VIN plate.

B. Witness or provide for a witness during the installation of the replacement VIN plate and ensure that a law enforcement officer or government official will be available to witness the operation if required by state/provincial law.

C. Return the removed plate and VIN replacement affidavit via secured mode to the Saturn Service Compliance Coordinator to ensure destruction of the old VIN plate, unless otherwise required by state/provincial regulations for disposal.

#### SATURN CONTACTS

Forward Requests To:

Saturn Corporation c/o Service Compliance Coordinator 100 Saturn Parkway P. 0. Box 1500 Mail Drop S-23 Spring Hill, TN 37174-1500 Phone: 8-320-7903 (615) 486-7903 Fax: 8-320-7900

#### VIN REPLACEMENT REQUEST

VIN:__________________________________ Date:____________________________

Requesting Team Member:____________________________. _____________________ Print Name Title

____________________________. _____________________ Signature Phone

______ MUTILATED/DAMAGED VIN PLATE

HOW DAMAGED:______________________________________________________ Re-etch same VIN and return damaged plate

______ INCORRECT VIN:

HOW IDENTIFIED:___________________________________________________

CORRECT VIN:______________________________________________________

HOW VERIFIED:_____________________________________________________

0 Contact Vehicle Scheduling for VIN verification.

0 Contact Vehicle Systems Compliance Coordinator for label verification.

______ MISSING VIN PLATE

Old VIN:__________________________ New VIN:______________________

Reason for Missing VIN Plate:_____________________________________ (e.g. stolen, not recovered, never placed on vehicle)

______ TWO ROSETTE RIVETS ONLY

New Labels Required? ___ ___ Yes No

(If Yes, then fill out "Label Replacement Request")

Requesting Facility:______________________________ Code:___________________

Address: _________________________________________

_________________________________________

#### ATTENTION:

________________________________________ Title:__________________

Service Compliance Coordinator Signature:__________________________________

Return completed form to: Service Compliance Coordinator (Mail Drop - S23)

#### VIN PLATE REPLACEMENT AFFIDAVIT

The need for replacement of the Vehicle Identification Number Label (VIN Plate) has been verified. In addition, the identity of the subject vehicle (VIN:__________________________________). has been confirmed to be the same as the replacement VIN Plate provided. It has also been verified that the State of , in which the subject vehicle is registered, allows for the replacement of the VIN Plate. Accordingly, the replacement VIN Plate provided for the subject vehicle was installed on__________________________________, and witnessed by: (Date)

Saturn Retail Representative_____________________________, ________________ (Signature/Title) (Date)

Saturn Official Representative___________________________, ________________ (Signature/Title) (Date)

State Law Enforcement Official*__________________________, ________________ (Signature/Title) (Date)

* If State Law Enforcement Official is not required to witness the installation of the replacement VIN Plate the Saturn Official Representative should write "Not Required" and then initial in the space provided for the law enforcement official.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.