TECHNICAL ASSISTANCE FORM (SERVICE INFORMATION). Saturn Saturn 1993

For 1990-2009 cars

# TECHNICAL ASSISTANCE FORM (SERVICE INFORMATION)

#### SUBJECT: Technical Assistance Form

#### TO: Saturn Fixed Operation Managers

The Saturn Technical Assistance Center has changed the format of the Technical Assistance Form. This bulletin notifies you of the change and covers the importance of the proper use of this form. The new form clearly shows what is needed before and after a call to Technical Assistance is made. Following is a list of some of the requirements in completing a call to the Saturn Technical Assistance Center and for closing the case.

Prior to making a Technical Assistance Call:

o The vehicle requiring assistance must be at the retail facility when the call is placed.

o Routine diagnosis and a search for published service information relating to the concern must be performed. You should make every effort possible to duplicate the customer's concern. In the case of an intermittent concern or a concern not easily duplicated, the customer must be consulted to determine the frequency and conditions that the concern occurs.

o Gather as much information as possible about the concern.

o Only one vehicle per phone call.

o Complete the top portion of the form with the required information.

After making a Saturn Technical Assistance call:

o When a case is opened by a Saturn Technical Assistance Consultant, the bottom portion of the form needs to be completed with the closing. information after the repair to the vehicle has corrected the concern.

o Fold the form in half, tape shut and mail back to the postage paid address on the back.

This information is then used to close the case and will aid Saturn Technical Assistance Consultants in resolving similar cases. This is why it is very important to close the case with detailed information. The information sent in may help you one day.

Technical Assistance Forms can be ordered through the Saturn Technical Assistance Center. When ordering, refer to the item number located on the lower left-hand corner of the form.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.