SATURN SERVICE PARTS OPERATION (SSPO) RADIO REPAIR PROGRAM. Saturn Saturn 1994

For 1990-2009 cars

# SATURN SERVICE PARTS OPERATION (SSPO) RADIO REPAIR PROGRAM

#### SUBJECT: SATURN SERVICE PARTS OPERATIONS (SSPO) RADIO REPAIR PROGRAM -----------------------------------------------------------

This bulletin supersedes bulletin 94-PA-05, which should be discarded.

OVERVIEW: Effective July 15, 1994, Saturn implemented a radio repair program for 91-94 audio units (excluding 91-94 CD unit). This program provides out-of-warranty customers with the option of either installing a remanufactured unit or sending their unit out for repair. This bulletin contains a current list of the names and addresses of Radio Repair Centers throughout the United States known to repair Delco Electronic radios.

This repair program is an option for out-of-warranty or customer pay units only. All radios under warranty, including those covered by the Saturn Extended Service Plan, are to be serviced with remanufactured units. (Reference Core Retum Program Bulletin, 96-PA-04.)

#### NOTE: Currently, there is no repair option for 95-97 model year radio units.

Details regarding the repair program are covered in the following sections:

Part 1: Program Overview Part II: Radio Repair Process Part III: Radio Repair Centers

#### NOTE: All part numbers are subject to change. Please reference the Saturn Retailer System (SRS) for part number confirmation.

PART 1: PROGRAM OVERVIEW ------------------------

A. 91-94 Audio Products and Part Numbers Covered

Part Description OEM Part Number Reman Part Number

91-94 AM/FM/Stereo 21020539 21020664 91-94 AM/FM/ST/Cassette 21020540 21021642 21021520 91-94 AM/FM/ST/Cassette/EQ 21020541 21020666

The following 91-94 AM/FM ST/CD part numbers are currently NOT eligible for repair.

Part Description OEM Part Number Reman Part Number

91-94 AM/FM/ST/CD 21020542 21020667 21020666

B. Suggested Usage

Authorized out-of-warranty or customer pay units may be handled in repair mode. (The retailer or the customer may send units in for repair to a Radio Repair Center.)

C. Inventory Replacement

There are no pre-exchange or replacement units available under this option. The customer will be without a unit while their radio is repaired and returned.

D. Product Warranty

There is no Saturn warranty offered or implied under the repair option. The retailer or customer should ask the Radio Repair Center for details concerning their specific warranty on repairs.

PART II: RADIO REPAIR PROCESS -----------------------------

1. Refer to the attached list of Radio Repair Centers which are known to repair selected radio models manufactured by Delco Electronics. There may be other Radio Repair Centers which repair these radios in the marketplace, but Saturn is not familiar with their operations.

2. Contact the Radio Repair Center of choice to supply them with failure information and to determine any paperwork they may require to make the repair.

3. Protect the defective unit appropriately when shipping to a repair center. However, do not use recycled polystyrene (peanuts) for packing. Radios are the responsibility of the shipper until received by the Radio Repair Center.

4. Saturn retailer will not be required to make any computer or inventory entries except for their own internal tracking.

5. There will be no core credits issued under this option since the customer must wait for their unit to be repaired.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.