INSPECTION MAINTENANCE I/M INFORMATION. Saturn Saturn 1992

For 1990-2009 cars

# INSPECTION MAINTENANCE I/M INFORMATION

#### SUBJECT: Inspection Maintenance I/M Information

#### TO: Saturn Fixed Operations Managers

This bulletin provides information regarding service of vehicles which have failed a basic or enhanced inspection maintenance test.

When a customer service order (CSO) is initiated due to failure of a state - run basic or enhanced inspection maintenance (I/M) test, make sure service consultants use the complaint code: M09 Failed Emissions.

Use of the M09 Failed Emissions complaint code allows Saturn to track related repairs and/or component replacement for I/M failures.

An "I/M 240 Diagnostic Worksheet" (form 76859037W01194) is available to help service consultants define and document any vehicle symptoms or conditions which may affect I/M testing. A sample form is included with this bulletin.

Your assistance in properly coding these unique service events will assure customer satisfaction and continuous improvement of service information, parts, tools and training.

If diagnostic assistance is required when servicing a vehicle that failed an I/M test, contact Technical Assistance through the Retailer Assistance Network.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.