SERVICE TECHNICAL TRAINING, SECOND QUARTER TRAINING SCHED.. Saturn Saturn 1995

For 1990-2009 cars

# SERVICE TECHNICAL TRAINING, SECOND QUARTER TRAINING SCHED.

#### SUBJECT: 1995 Service Technical Training, Second Quarter Training Schedule

#### TO: Saturn Fixed Operations Managers

We are pleased to announce the second quarter, 1995 Service Technical Training for the initial (fifteen-day) course. (Refer to Service Information Bulletin 94-1-14, dated November 1994, for the first quarter technical training schedule.) All of these classes will be conducted in the new Service Technical Training Center in Spring Hill, TN. (Refer to Service Information Bulletin 94 - I - 10, dated July 1994, for details on the service technical training center.)

#### Revised Program

As a function of continuous improvement, we have restructured the fifteen-day program. The new program, beginning with classes conducted in 1995, concentrates more heavily on developing and utilizing a diagnostic strategy when approaching a car with a problem. The student will see how their strategy can be utilized on any problem whether it is body, chassis, powertrain, or driveability related. We feel this approach will help the technician build confidence in his ability to repair whatever comes in the door, whether or not he has actually performed the procedure previously. We also utilize EXCEL training and principles in reinforcing the technician's senses of accountability and responsibility as they relate to repairs; and we discuss team involvement, trust, and support in completing diagnosis and repairs.

#### Structure

The new fifteen-day program is structured as follows:

DAY SUBJECT(S) --- ---------- 1 Diagnostic Strategy Introduction, Saturn Culture and Values 2 Electrical Systems 3 Electrical Systems 4 Body Systems 5 Air Bag Systems

6 Chassis Systems 7 Manual Transaxle 8 Automatic Transaxle Mechanical 9 Automatic Transaxle Mechanical 10 Automatic Transaxle Electrical

11 HVAC Systems 12 Engines-Mechanical 13 Engines-Controls 14 Engines-Diagnosis 15 Diagnostic Lab, Final Review, Graduation

#### Schedule

Some technicians cannot attend training for three consecutive weeks. We have scheduled "split" classes for them, where they attend the first week, return home for a few weeks, return for week 2, and so on. Due to the popularity of these split classes scheduled in previous quarters, we have included six split classes in the second quarter schedule. They are as follows:

#### Class Number Week 1 Week 2 Week 3

95-17 April 10 - 13 May 8 - 12 June 12 - 15 95-23 May 29 - 5 June 5 - 9 July 17 - 21 95-30 May 29 - June 2 July 17 - 21 August 21 - 25 95-34 June 19 - 23 June 26 - 30 July 17 - 21 95-35 June 26 - 30 July 17 - 21 August 7 - 11 95-36 June 26 - 30 July 24 - 28 August 21 - 25

#### Eligibility

According to the Franchise Operations Team (FOT), all technicians who service Saturn vehicles are required to attend the initial training course. Anyone classified as a service technician (SVTC) on the Member Roster must attend this program. Additionally, technician apprentices (TCAP) are eligible to attend. Saturn sponsored students in the GM Automotive Service Educational Program (ASEP) are eligible to attend between six months before and six months after ASEP graduation. Contact your Saturn field representative if you have any questions about who should attend, or when they should attend.

#### Enrollment

To enroll in the fifteen-day initial training program, contact your Saturn field representative or call the Saturn Retail Training Team at 1 (800) 828-2112, prompt 5. Be sure to specify the class number in which you want to enroll.

#### Automatic Transaxle Course (4882)

Those remaining technicians who have completed the old ten-day program (4881) but would like to attend the automatic transaxle course to complete their training, should communicate their desire to the Retail Training Team. When a sufficient number of students have enrolled, we will schedule a special class consisting of Day 1 and Days 7, 8, 9 and 10 of the above structure.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.