IMPROPERLY FORMULATED COOLANT POSSIBLE COOLANT LEAK. Saturn Saturn 1991

For 1990-2009 cars

# IMPROPERLY FORMULATED COOLANT POSSIBLE COOLANT LEAK

#### SUBJECT: IMPROPERLY FORMULATED COOLANT

YEAR and MODEL: 1991 FOUR-DOOR SEDANS AND SPORT COUPES

#### TO: ALL SATURN RETAILERS

We have just recently learned that some of the coolant we received from our supplier partner, Texaco Refining and Marketing Inc., was not correctly formulated. Unfortunately, this particular coolant mixture will cause components in the engine cooling system to degrade.

The most likely symptom that an owner may experience, in the immediate future, is a coolant leak that could result in the engine overheating.

We are asking that owners of affected vehicles return their vehicle to their Saturn Retailer and obtain a new 1991 Saturn of equivalent value, since we have not yet determined the long term impact of the incorrect coolant mixture on the engine cooling system and related components.

#### VEHICLES INVOLVED

Certain 1991 Saturn vehicles within the following VIN range are involved in this campaign:

MZ117273 through MZ119127

In addition, the following vehicles, which are outside the VIN range indicated above, are also involved:

MZ106366 MZ112940 MZ112961 MZ113020 MZ113069 MZ113084 MZ113124 MZ115322 MZ119310

Saturn records indicate that 1,836 vehicles are involved in this campaign. Our records also currently indicate that approximately 1,100 of these vehicles have been delivered to owners. Refer to the complete VIN list attached which identifies all vehicles involved in this campaign.

#### VEHICLES NOT INVOLVED

Several vehicles within the VIN range provided above are not involved. These non-affected VIN's are provided below:

MZ117293 MZ117492 MZ117596 MZ117671 MZ117756 MZ118129 MZ117303 MZ117497 MZ117611 MZ117701 MZ117766 MZ118297 MZ117327 MZ117556 MZ117621 MZ117711 MZ117781 MZ118605 MZ117332 MZ117561 MZ117641 MZ117736 MZ117791 MZ118937 MZ117397 MZ117586 MZ117656

#### OWNER NOTIFICATION

Owners of vehicles involved in this campaign will be notified by Saturn (refer to the involved owner letter included with this bulletin). Please note that the letter to involved owners recommends that they follow the precautionary measures outlined in the Problems on the Road section of their Saturn Owner's Handbook if any cooling system problems occur.

Saturn will also notify owners of vehicles not involved in this campaign. This is being done to proactively alleviate customer concerns regarding possible involvement of their vehicles in this campaign (refer to non-involved owner letter included with this bulletin).

#### FACILITY VIN LIST

A list of vehicles assigned to you (Facility VIN Listing), which our records indicate were sold by or shipped to you, is enclosed for your follow-up program. The Facility VIN Listing contains:

o Complete Vehicle Identification Number;

o Owner name, address and telephone number; and

o VINs of vehicles, which according to Saturn records are in retail stock.

The Facility VIN Listing is furnished to involved Retailers with the Product Campaign Bulletin. Those Retailers not involved initially in this campaign will receive a message at the top of a blank Facility VIN Listing that states: "NO VEHICLES ASSIGNED AT THIS TIME FOR CAMPAIGN 91C02."

REMOTE OWNER STRATEGY

All owners of affected vehicles have been requested to return to their selling Retailer. If you require assistance in handling a remote owner situation, contact the Saturn Assistance Center (1-800-828-2112, prompt 6).

TRANSFER OF CAMPAIGN RESPONSIBILITY

Any transfer of campaign responsibility from one Retaller to another Retailer must be coordinated through the Saturn Assistance Center.

RETAILER RESPONSIBILITY

Retailers are to contact and assist involved owners in selecting and acquiring a new replacement Saturn vehicle of equivalent value. Replacements are to be made at no additional charge to the owner, regardless of mileage, condition of vehicle, age of vehicle or ownership.

Retailers should ensure that all vehicles subject to this campaign are transported to Spring Hill according to the instructions contained in this bulletin.

ADMINISTRATIVE PROCEDURE

Undelivered Vehicles

Undelivered Vehicles in Retailer inventory will be repurchased from you by Saturn (refer to Credit Section) and returned to Spring Hill.

Delivered Vehicles

For Vehicles That have been delivered to owners, the following steps should be taken by the Retailer to provide a replacement vehicle:

o Immediately contact all affected owners to make arrangements for replacing the affected vehicle.

o Work with the owner to ensure minimal inconvenience and complete satisfaction. Determine the availability of a new Saturn of equivalent value. If the Saturn vehicle the owner prefers is not immediately available, work with the owner and arrange to obtain and deliver it as soon as possible.

o Provide the owner a loaner car until a new Saturn is available.

For assistance in any of the following circumstances, contact the Saturn Assistance Center (1-800-828-2112, prompt 6):

o To secure a satisfactory replacement car when one is not available from Retailer inventory.

o If an owner declines a replacement vehicle for any reason.

o To work out special arrangements for any owner you are not able to completely satisfy.

#### Loaner Vehicles

Retailers are responsible for providing loaner or rental vehicles to owners, as required until their replacement vehicle is delivered. When Retailer owned Saturns are loaned to owners, Saturn will reimburse Retailers $25 per day. If the Retailer chooses to place the owner in a vehicle from a local car rental agency, Saturn will also reimburse Retailers for the cost of the rental up to a maximum of $25 per day.

If you need additional assistance regarding loaners, contact the Saturn Assistance Center (1-800-828-2112, prompt 6).

#### Goodwill

Under certain circumstances, it may be necessary to provide a replacement vehicle of greater value than the original vehicle transaction price. Retailers are authorized to provide up to $500 additional value to assure customer satisfaction. Examples of such items are: upgraded vehicle equipment, additional Retailer installed accessories, etc. If such items exceed $500, Retailers must contact the Saturn Assistance Center to obtain pre-approval

#### CREDIT

The attached worksheet must be properly completed to calculate and document the Retail Reimbursement claim amount for each affected vehicle. Note that only Part I or only Part if is to be completed depending upon whether the vehicle has been delivered to a customer or remained in Retailer inventory at the time of this campaign. A copy of the worksheet must be forwarded to Saturn (address provided on worksheet).

Part I - Undelivered Vehicles in Retailer Inventory

All affected vehicles in Retailer inventory will be repurchased by Saturn, at Retailer cost, and returned to Spring Hill.

Credit will be issued to you on each of these vehicles for "TOTAL INVOICE - INV AMT" which includes the following:

o Total Model and Options o Marketing Services Charge

o Transportation Charge o Retailer Holdback

o SDS Charges o Charter Retail Support Program Charge

Saturn Field Organization personnel will contact each retail facility to confirm the affected vehicles still in Retailer inventory and provide this information to the Vehicle Services Team. After confirmation, credit invoices will then be generated for each affected vehicle in Retailer inventory. These invoices will clear the banking system approximately four business days after the issue date (one business day after the issue date for Retailers floor-planning with GMAC).

You will also be compensated separately for the following (which must be listed in the appropriate spaces provided in the worksheet):

o An Administrative Allowance for Retailer effort in the amount of $50.

o Inventory carrying costs for the duration of the "Hold" period in the amount of $50.

o Retailer installed Saturn accessories installed on the vehicle, at Retailer Cost.

o Retailer installed/sublet non-Saturn accessories, modifications, and other Retailer services performed on the vehicle, at Retailer cost.

Credit will be issued upon submission of a Customer Service Order (CSO) to Saturn containing the claim information indicated below. All necessary vehicle information normally entered on a CSO (VIN, mileage, etc.) must be included.

Case Labor Type Operation Net Item Net Item Item Code Code Amount Code ------------------- ----- -------- --------- ------- Retailer Inventory Administrative Credit VC V6760 * R

* Net Item amount must be submitted as a miscellaneous sale and must equal the "Total Reimbursement Amount" from the Reimbursement Worksheet (Part 1).

#### Part II - Delivered Vehicles

Saturn will reimburse Retailers for the following costs to replace affected vehicles that have been delivered to customers:

o Total selling price (including Saturn Retailer installed Saturn accessories, Retailer installed/sublet non-Saturn accessories, modifications, and other Retailer services performed on the vehicle) of the vehicle being replaced.

o Sales Tax on vehicle being replaced (unless refundable from government agency).

o License/Title/Registration Fees on vehicle being replaced (unless refundable from government agency).

o An administrative allowance for Retaller effort in the amount of $200.

o Loaner/Rental car costs incurred while owner awaits delivery of a replacement vehicle (which must be listed under "Additional Vehicle Credit Amount" on the Reimbursement Worksheet).

o Upgraded equipment, additional Retailer installed accessories, or other "Goodwill" items up to $500 additional value* (such items must be listed under "Additional Value Credit Amount" on the Reimbursement Worksheet).

* Refer to Goodwill Section of this bulletin.

Credit will be issued upon submission of a Customer Service Order (CSO) to Saturn containing the claim information indicated below. All necessary vehicle information normally entered on a CSO (VIN, mileage, etc.) must be included.

Case Labor Type Operation Net Item Net Item Item Code Code Amount Code ----------------------- ------ ---------- ------- ------- Original Vehicle Credit Amount VC V6761 * R Additional Value Credit Amount VC T9540 * R

* Net Item amounts must be submitted as a miscellaneous sale and must equal the amounts as shown on the Reimbursement Worksheet (Part 11).

#### VEHICLE DISPOSITION

All affected vehicles must be returned to Spring Hill. The Saturn Transportation Team will make arrangements with carriers for shipment of the vehicles.

A Saturn Field Organization member will personally pick up the Manufacturer's Statement of Origin (MSO) for all affected vehicles in Retailer inventory and forward them to the Vehicle Services Team.

Clear title must be obtained for affected customer vehicles and title documents forwarded to Saturn as follows:

Saturn Corporation Karen Peck, Mail Drop A-20 100 Saturn Parkway P.O. Box 1500 Spring Hill, TN 37174-1500

This worksheet must be completed (and returned to Saturn) to calculate and document the Retailer Reimbursement Claim Amount for each affected vehicle. Please note that only Part I or Part II (Figure 1 or Figure 2 respectively) is to be completed, depending upon whether the affected vehicle has been delivered to a customer or remained in retailer inventory at the time of this campaign. For vehicles that were on hold in retailer inventory, a credit invoice is/has been/will be issued to generate credit for the Total Invoice Amount including Transportation charge, SDS Charge, Marketing Services Charge, Holdback and CRSP Charge.

Retail Facility Name:_________________________Retail Facility Code:__________

Return a copy by mail to: Saturn Corporation Retail Reimbursement Administration P. 0. Box 7025, Mail Drop 11 _____________________________ Troy, Michigan 48007-7025 Authorized Retailer Signature

#### VIN LIST OF VEHICLES INVOLVED IN CAMPAIGN

MZ106366 MZ117317 MZ117369 MZ112940 MZ117318 MZ117370 MZ112961 MZ117319 MZ117371 MZ113020 MZ117320 MZ117372 MZ113069 MZ117321 MZ117373 MZ113084 MZ117322 MZ117374 MZ113124 MZ117323 MZ117375 MZ115322 MZ117324 MZ117376 MZ117273 MZ117325 MZ117377 MZ117274 MZ117326 MZ117378 MZ117275 MZ117328 MZ117379 MZ117276 MZ117329 MZ117380 MZ117277 MZ117330 MZ117381 MZ117278 MZ117331 MZ117382 MZ117279 MZ117333 MZ117383 MZ117280 MZ117334 MZ117384 MZ117281 MZ117335 MZ117385 MZ117282 MZ117336 MZ117386 MZ117283 MZ117337 MZ117387 MZ117284 MZ117338 MZ117388 MZ117285 MZ117339 MZ117389 MZ117286 MZ117340 MZ117390 MZ117287 MZ117341 MZ117391 MZ117288 MZ117342 MZ117392 MZ117289 MZ117343 MZ117393 MZ117290 MZ117344 MZ117394 MZ117291 MZ117345 MZ117395 MZ117292 MZ117346 MZ117396 MZ117294 MZ117347 MZ117398 MZ117295 MZ117348 MZ117399 MZ117296 MZ117349 MZ117400 MZ117297 MZ117350 MZ117401 MZ117298 MZ117351 MZ117402 MZ117299 MZ117352 MZ117403 MZ117300 MZ117353 MZ117404 MZ117301 MZ117354 MZ117405 MZ117302 MZ117355 MZ117406 MZ117304 MZ117356 MZ117407 MZ117305 MZ117357 MZ117408 MZ117306 MZ117358 MZ117409 MZ117307 MZ117359 MZ117410 MZ117308 MZ117360 MZ117411 MZ117309 MZ117361 MZ117412 MZ117310 MZ117362 MZ117413 MZ117311 MZ117363 MZ117414 MZ117312 MZ117364 MZ117415 MZ117313 MZ117365 MZ117416 MZ117314 MZ117366 MZ117417 MZ117315 MZ117367 MZ117418 MZ117316 MZ117368 MZ117419

MZ117420 MZ117470 MZ117522 MZ117421 MZ117471 MZ117523 MZ117422 MZ117472 MZ117524 MZ117423 MZ117473 MZ117525 MZ117424 MZ117474 MZ117526 MZ117425 MZ117475 MZ117527 MZ117426 MZ117476 MZ117528 MZ117427 MZ117477 MZ117529 MZ117428 MZ117478 MZ117530 MZ117429 MZ117479 MZ117531 MZ117430 MZ117480 MZ117532 MZ117431 MZ117481 MZ117533 MZ117432 MZ117482 MZ117534 MZ117433 MZ117483 MZ117535 MZ117434 MZ117484 MZ117536 MZ117435 MZ117485 MZ117537 MZ117436 MZ117486 MZ117538 MZ117437 MZ117487 MZ117539 MZ117438 MZ117488 MZ117540 MZ117439 MZ117489 MZ117541 MZ117440 MZ117490 MZ117542 MZ117441 MZ117491 MZ117543 MZ117442 MZ117493 MZ117544 MZ117443 MZ117494 MZ117545 MZ117444 MZ117495 MZ117546 MZ117445 MZ117496 MZ117547 MZ117446 MZ117498 MZ117548 MZ117447 MZ117499 MZ117549 MZ117448 MZ117500 MZ117550 MZ117449 MZ117501 MZ117551 MZ117450 MZ117502 MZ117552 MZ117451 MZ117503 MZ117553 MZ117452 MZ117504 MZ117554 MZ117453 MZ117505 MZ117555 MZ117454 MZ117506 MZ117557 MZ117455 MZ117507 MZ117558 MZ117456 MZ117508 MZ117559 MZ117457 MZ117509 MZ117560 MZ117458 MZ117510 MZ117562 MZ117459 MZ117511 MZ117563 MZ117460 MZ117512 MZ117564 MZ117461 MZ117513 MZ117565 MZ117462 MZ117514 MZ117566 MZ117463 MZ117515 MZ117567 MZ117464 MZ117516 MZ117568 MZ117465 MZ117517 MZ117569 MZ117466 MZ117518 MZ117570 MZ117467 MZ117519 MZ117571 MZ117468 MZ117520 MZ117572 MZ117469 MZ117521 MZ117573

MZ117574 MZ117628 MZ117681 MZ117575 MZ117629 MZ117682 MZ117576 MZ117630 MZ117683 MZ117577 MZ117631 MZ117684 MZ117578 MZ117632 MZ117685 MZ117579 MZ117633 MZ117686 MZ117580 MZ117634 MZ117687 MZ117581 MZ117635 MZ117688 MZ117582 MZ117636 MZ117689 MZ117583 MZ117637 MZ117690 MZ117584 MZ117638 MZ117691 MZ117585 MZ117639 MZ117692 MZ117587 MZ117640 MZ117693 MZ117588 MZ117642 MZ117694 MZ117589 MZ117643 MZ117695 MZ117590 MZ117644 MZ117696 MZ117591 MZ117645 MZ117697 MZ117592 MZ117646 MZ117698 MZ117593 MZ117647 MZ117699 MZ117594 MZ117648 MZ117700 MZ117595 MZ117649 MZ117702 MZ117597 MZ117650 MZ117703 MZ117598 MZ117651 MZ117704 MZ117599 MZ117652 MZ117705 MZ117600 MZ117653 MZ117706 MZ117601 MZ117654 MZ117707 MZ117602 MZ117655 MZ117708 MZ117603 MZ117657 MZ117709 MZ117604 MZ117658 MZ117710 MZ117605 MZ117659 MZ117712 MZ117606 MZ117660 MZ117713 MZ117607 MZ117661 MZ117714 MZ117608 MZ117662 MZ117715 MZ117609 MZ117663 MZ117716 MZ117610 MZ117664 MZ117717 MZ117612 MZ117665 MZ117718 MZ117613 MZ117666 MZ117719 MZ117614 MZ117667 MZ117720 MZ117615 MZ117668 MZ117721 MZ117616 MZ117669 MZ117722 MZ117617 MZ117670 MZ117723 MZ117618 MZ117672 MZ117724 MZ117619 MZ117673 MZ117725 MZ117620 MZ117674 MZ117727 MZ117622 MZ117675 MZ117728 MZ117623 MZ117676 MZ117729 MZ117624 MZ117677 MZ117730 MZ117625 MZ117678 MZ117731 MZ117626 MZ117679 MZ117732 MZ117627 MZ117680 MZ117733

MZ117734 MZ117788 MZ117839 MZ117735 MZ117789 MZ117840 MZ117737 MZ117790 MZ117841 MZ117738 MZ117792 MZ117842 MZ117739 MZ117793 MZ117843 MZ117740 MZ117794 MZ117844 MZ117741 MZ117795 MZ117845 MZ117742 MZ117796 MZ117846 MZ117743 MZ117797 MZ117847 MZ117744 MZ117798 MZ117848 MZ117745 MZ117799 MZ117849 MZ117746 MZ117800 MZ117850 MZ117747 MZ117801 MZ117851 MZ117748 MZ117802 MZ117852 MZ117749 MZ117803 MZ117853 MZ117750 MZ117804 MZ117854 MZ117751 MZ117805 MZ117855 MZ117752 MZ117806 MZ117856 MZ117753 MZ117807 MZ117857 MZ117754 MZ117808 MZ117858 MZ117755 MZ117809 MZ117859 MZ117757 MZ117810 MZ117860 MZ117758 MZ117811 MZ117861 MZ117759 MZ117812 MZ117862 MZ117760 MZ117813 MZ117863 MZ117761 MZ117814 MZ117864 MZ117762 MZ117815 MZ117865 MZ117763 MZ117816 MZ117866 MZ117764 MZ117817 MZ117867 MZ117765 MZ117818 MZ117868 MZ117767 MZ117819 MZ117869 MZ117768 MZ117820 MZ117870 MZ117769 MZ117821 MZ117871 MZ117770 MZ117822 MZ117872 MZ117771 MZ117823 MZ117873 MZ117772 MZ117824 MZ117874 MZ117773 MZ117825 MZ117875 MZ117774 MZ117826 MZ117876 MZ117775 MZ117827 MZ117877 MZ117776 MZ117828 MZ117878 MZ117777 MZ117829 MZ117879 MZ117778 MZ117830 MZ117880 MZ117779 MZ117831 MZ117881 MZ117780 MZ117832 MZ117882 MZ117782 MZ117833 MZ117883 MZ117783 MZ117834 MZ117884 MZ117784 MZ117835 MZ117885 MZ117785 MZ117836 MZ117886 MZ117786 MZ117837 MZ117887 MZ117787 MZ117838 MZ117888

MZ117889 MZ117939 MZ117989 MZ117890 MZ117940 MZ117990 MZ117891 MZ117941 MZ117991 MZ117892 MZ117942 MZ117992 MZ117893 MZ117943 MZ117993 MZ117894 MZ117944 MZ117994 MZ117895 MZ117945 MZ117995 MZ117896 MZ117946 MZ117996 MZ117897 MZ117947 MZ117997 MZ117898 MZ117948 MZ117998 MZ117899 MZ117949 MZ117999 MZ117900 MZ117950 MZ118000 MZ117901 MZ117951 MZ118001 MZ117902 MZ117952 MZ118002 MZ117903 MZ117953 MZ118003 MZ117904 MZ117954 MZ118004 MZ117905 MZ117955 MZ118005 MZ117906 MZ117956 MZ118006 MZ117907 MZ117957 MZ118007 MZ117908 MZ117958 MZ118008 MZ117909 MZ117959 MZ118009 MZ117910 MZ117960 MZ118010 MZ117911 MZ117961 MZ118011 MZ117912 MZ117962 MZ118012 MZ117913 MZ117963 MZ118013 MZ117914 MZ117964 MZ118014 MZ117915 MZ117965 MZ118015 MZ117916 MZ117966 MZ118016 MZ117917 MZ117967 MZ118017 MZ117918 MZ117968 MZ118018 MZ117919 MZ117969 MZ118019 MZ117920 MZ117970 MZ118020 MZ117921 MZ117971 MZ118021 MZ117922 MZ117972 MZ118022 MZ117923 MZ117973 MZ118023 MZ117924 MZ117974 MZ118024 MZ117925 MZ117975 MZ118025 MZ117926 MZ117976 MZ118026 MZ117927 MZ117977 MZ118027 MZ117928 MZ117978 MZ118028 MZ117929 MZ117979 MZ118029 MZ117930 MZ117980 MZ118030 MZ117931 MZ117981 MZ118031 MZ117932 MZ117982 MZ118032 MZ117933 MZ117983 MZ118033 MZ117934 MZ117984 MZ118034 MZ117935 MZ117985 MZ118035 MZ117936 MZ117986 MZ118036 MZ117937 MZ117987 MZ118037 MZ117938 MZ117988 MZ118038

MZ118039 MZ118089 MZ118140 MZ118040 MZ118090 MZ118141 MZ118041 MZ118091 MZ118142 MZ118042 MZ118092 MZ118143 MZ118043 MZ118093 MZ118144 MZ118044 MZ118094 MZ118145 MZ118045 MZ118095 MZ118146 MZ118046 MZ118096 MZ118147 MZ118047 MZ118097 MZ118148 MZ118048 MZ118098 MZ118149 MZ118049 MZ118099 MZ118150 MZ118050 MZ118100 MZ118151 MZ118051 MZ118101 MZ118152 MZ118052 MZ118102 MZ118153 MZ118053 MZ118103 MZ118154 MZ118054 MZ118104 MZ118155 MZ118055 MZ118105 MZ118156 MZ118056 MZ118106 MZ118157 MZ118057 MZ118107 MZ118158 MZ118058 MZ118108 MZ118159 MZ118059 MZ118109 MZ118160 MZ118060 MZ118110 MZ118161 MZ118061 MZ118111 MZ118162 MZ118062 MZ118112 MZ118163 MZ118063 MZ118113 MZ118164 MZ118064 MZ118114 MZ118165 MZ118065 MZ118115 MZ118166 MZ118066 MZ118116 MZ118167 MZ118067 MZ118117 MZ118168 MZ118068 MZ118118 MZ118169 MZ118069 MZ118119 MZ118170 MZ118070 MZ118120 MZ118171 MZ118071 MZ118121 MZ118172 MZ118072 MZ118122 MZ118173 MZ118073 MZ118123 MZ118174 MZ118074 MZ118124 MZ118175 MZ118075 MZ118125 MZ118176 MZ118076 MZ118126 MZ118177 MZ118077 MZ118127 MZ118178 MZ118078 MZ118128 MZ118179 MZ118079 MZ118130 MZ118180 MZ118080 MZ118131 MZ118181 MZ118081 MZ118132 MZ118182 MZ118082 MZ118133 MZ118183 MZ118083 MZ118134 MZ118184 MZ118084 MZ118135 MZ118185 MZ118085 MZ118136 MZ118186 MZ118086 MZ118137 MZ118187 MZ118087 MZ118138 MZ118188 MZ118088 MZ118139 MZ118189

MZ118190 MZ118240 MZ118290 MZ118191 MZ118241 MZ118291 MZ118192 MZ118242 MZ118292 MZ118193 MZ118243 MZ118293 MZ118194 MZ118244 MZ118294 MZ118195 MZ118245 MZ118295 MZ118196 MZ118246 MZ118296 MZ118197 MZ118247 MZ118298 MZ118198 MZ118248 MZ118299 MZ118199 MZ118249 MZ118300 MZ118200 MZ118250 MZ118301 MZ118201 MZ118251 MZ118302 MZ118202 MZ118252 MZ118303 MZ118203 MZ118253 MZ118304 MZ118204 MZ118254 MZ118305 MZ118205 MZ118255 MZ118306 MZ118206 MZ118256 MZ118307 MZ118207 MZ118257 MZ118308 MZ118208 MZ118258 MZ118309 MZ118209 MZ118259 MZ118310 MZ118210 MZ118260 MZ118311 MZ118211 MZ118261 MZ118312 MZ118212 MZ118262 MZ118313 MZ118213 MZ118263 MZ118314 MZ118214 MZ118264 MZ118315 MZ118215 MZ118265 MZ118316 MZ118216 MZ118266 MZ118317 MZ118217 MZ118267 MZ118318 MZ118218 MZ118268 MZ118319 MZ118219 MZ118269 MZ118320 MZ118220 MZ118270 MZ118321 MZ118221 MZ118271 MZ118322 MZ118222 MZ118272 MZ118323 MZ118223 MZ118273 MZ118324 MZ118224 MZ118274 MZ118325 MZ118225 MZ118275 MZ118326 MZ118226 MZ118276 MZ118327 MZ118227 MZ118277 MZ118328 MZ118228 MZ118278 MZ118329 MZ118229 MZ118279 MZ118330 MZ118230 MZ118280 MZ118331 MZ118231 MZ118281 MZ118332 MZ118232 MZ118282 MZ118333 MZ118233 MZ118283 MZ118334 MZ118234 MZ118284 MZ118335 MZ118235 MZ118285 MZ118336 MZ118236 MZ118286 MZ118337 MZ118237 MZ118287 MZ118338 MZ118238 MZ118288 MZ118339 MZ118239 MZ118289 MZ118340

MZ118341 MZ118391 MZ118441 MZ118342 MZ118392 MZ118442 MZ118343 MZ118393 MZ118443 MZ118344 MZ118394 MZ118444 MZ118345 MZ118395 MZ118445 MZ118346 MZ118396 MZ118446 MZ118347 MZ118397 MZ118447 MZ118348 MZ118398 MZ118448 MZ118349 MZ118399 MZ118449 MZ118350 MZ118400 MZ118450 MZ118351 MZ118401 MZ118451 MZ118352 MZ118402 MZ118452 MZ118353 MZ118403 MZ118453 MZ118354 MZ118404 MZ118454 MZ118355 MZ118405 MZ118455 MZ118356 MZ118406 MZ118456 MZ118357 MZ118407 MZ118457 MZ118358 MZ118408 MZ118458 MZ118359 MZ118409 MZ118459 MZ118360 MZ118410 MZ118460 MZ118361 MZ118411 MZ118461 MZ118362 MZ118412 MZ118462 MZ118363 MZ118413 MZ118463 MZ118364 MZ118414 MZ118464 MZ118365 MZ118415 MZ118465 MZ118366 MZ118416 MZ118466 MZ118367 MZ118417 MZ118467 MZ118368 MZ118418 MZ118468 MZ118369 MZ118419 MZ118469 MZ118370 MZ118420 MZ118470 MZ118371 MZ118421 MZ118471 MZ118372 MZ118422 MZ118472 MZ118373 MZ118423 MZ118473 MZ118374 MZ118424 MZ118474 MZ118375 MZ118425 MZ118475 MZ118376 MZ118426 MZ118476 MZ118377 MZ118427 MZ118477 MZ118378 MZ118428 MZ118478 MZ118379 MZ118429 MZ118479 MZ118380 MZ118430 MZ118480 MZ118381 MZ118431 MZ118481 MZ118382 MZ118432 MZ118482 MZ118383 MZ118433 MZ118483 MZ118384 MZ118434 MZ118484 MZ118385 MZ118435 MZ118485 MZ118386 MZ118436 MZ118486 MZ118387 MZ118437 MZ118487 MZ118388 MZ118438 MZ118488 MZ118389 MZ118439 MZ118489 MZ118390 MZ118440 MZ118490

MZ118491 MZ118541 MZ118591 MZ118492 MZ118542 MZ118592 MZ118493 MZ118543 MZ118593 MZ118494 MZ118544 MZ118594 MZ118495 MZ118545 MZ118595 MZ118496 MZ118546 MZ118596 MZ118497 MZ118547 MZ118597 MZ118498 MZ118548 MZ118598 MZ118499 MZ118549 MZ118599 MZ118500 MZ118550 MZ118600 MZ118501 MZ118551 MZ118601 MZ118502 MZ118552 MZ118602 MZ118503 MZ118553 MZ118603 MZ118504 MZ118554 MZ118604 MZ118505 MZ118555 MZ118606 MZ118506 MZ118556 MZ118607 MZ118507 MZ118557 MZ118608 MZ118508 MZ118558 MZ118609 MZ118509 MZ118559 MZ118610 MZ118510 MZ118560 MZ118611 MZ118511 MZ118561 MZ118612 MZ118512 MZ118562 MZ118613 MZ118513 MZ118563 MZ118614 MZ118514 MZ118564 MZ118615 MZ118515 MZ118565 MZ118616 MZ118516 MZ118566 MZ118617 MZ118517 MZ118567 MZ118618 MZ118518 MZ118568 MZ118619 MZ118519 MZ118569 MZ118620 MZ118520 MZ118570 MZ118621 MZ118521 MZ118571 MZ118622 MZ118522 MZ118572 MZ118623 MZ118523 MZ118573 MZ118624 MZ118524 MZ118574 MZ118625 MZ118525 MZ118575 MZ118626 MZ118526 MZ118576 MZ118627 MZ118527 MZ118577 MZ118628 MZ118528 MZ118578 MZ118629 MZ118529 MZ118579 MZ118630 MZ118530 MZ118580 MZ118631 MZ118531 MZ118581 MZ118632 MZ118532 MZ118582 MZ118633 MZ118533 MZ118583 MZ118634 MZ118534 MZ118584 MZ118635 MZ118535 MZ118585 MZ118636 MZ118536 MZ118586 MZ118637 MZ118537 MZ118587 MZ118638 MZ118538 MZ118588 MZ118639 MZ118539 MZ118589 MZ118640 MZ118540 MZ118590 MZ118641

MZ118642 MZ118692 MZ118742 MZ118643 MZ118693 MZ118743 MZ118644 MZ118694 MZ118744 MZ118645 MZ118695 MZ118745 MZ118646 MZ118696 MZ118746 MZ118647 MZ118697 MZ118747 MZ118648 MZ118698 MZ118748 MZ118649 MZ118699 MZ118749 MZ118650 MZ118700 MZ118750 MZ118651 MZ118701 MZ118751 MZ118652 MZ118702 MZ118752 MZ118653 MZ118703 MZ118753 MZ118654 MZ118704 MZ118754 MZ118655 MZ118705 MZ118755 MZ118656 MZ118706 MZ118756 MZ118657 MZ118707 MZ118757 MZ118658 MZ118708 MZ118758 MZ118659 MZ118709 MZ118759 MZ118660 MZ118710 MZ118760 MZ118661 MZ118711 MZ118761 MZ118662 MZ118712 MZ118762 MZ118663 MZ118713 MZ118763 MZ118664 MZ118714 MZ118764 MZ118665 MZ118715 MZ118765 MZ118666 MZ118716 MZ118766 MZ118667 MZ118717 MZ118767 MZ118668 MZ118718 MZ118768 MZ118669 MZ118719 MZ118769 MZ118670 MZ118720 MZ118770 MZ118671 MZ118721 MZ118771 MZ118672 MZ118722 MZ118772 MZ118673 MZ118723 MZ118773 MZ118674 MZ118724 MZ118774 MZ118675 MZ118725 MZ118775 MZ118676 MZ118726 MZ118776 MZ118677 MZ118727 MZ118777 MZ118678 MZ118728 MZ118778 MZ118679 MZ118729 MZ118779 MZ118680 MZ118730 MZ118780 MZ118681 MZ118731 MZ118781 MZ118682 MZ118732 MZ118782 MZ118683 MZ118733 MZ118783 MZ118684 MZ118734 MZ118784 MZ118685 MZ118735 MZ118785 MZ118686 MZ118736 MZ118786 MZ118687 MZ118737 MZ118787 MZ118688 MZ118738 MZ118788 MZ118689 MZ118739 MZ118789 MZ118690 MZ118740 MZ118790 MZ118691 MZ118741 MZ118791

MZ118792 MZ118842 MZ118892 MZ118793 MZ118843 MZ118893 MZ118794 MZ118844 MZ118894 MZ118795 MZ118845 MZ118895 MZ118796 MZ118846 MZ118896 MZ118797 MZ118847 MZ118897 MZ118798 MZ118848 MZ118898 MZ118799 MZ118849 MZ118899 MZ118800 MZ118850 MZ118900 MZ118801 MZ118851 MZ118901 MZ118802 MZ118852 MZ118902 MZ118803 MZ118853 MZ118903 MZ118804 MZ118854 MZ118904 MZ118805 MZ118855 MZ118905 MZ118806 MZ118856 MZ118906 MZ118807 MZ118857 MZ118907 MZ118808 MZ118858 MZ118908 MZ118809 MZ118859 MZ118909 MZ118810 MZ118860 MZ118910 MZ118811 MZ118861 MZ118911 MZ118812 MZ118862 MZ118912 MZ118813 MZ118863 MZ118913 MZ118814 MZ118864 MZ118914 MZ118815 MZ118865 MZ118915 MZ118816 MZ118866 MZ118916 MZ118817 MZ118867 MZ118917 MZ118818 MZ118868 MZ118918 MZ118819 MZ118869 MZ118919 MZ118820 MZ118870 MZ118920 MZ118821 MZ118871 MZ118921 MZ118822 MZ118872 MZ118922 MZ118823 MZ118873 MZ118923 MZ118824 MZ118874 MZ118924 MZ118825 MZ118875 MZ118925 MZ118826 MZ118876 MZ118926 MZ118827 MZ118877 MZ118927 MZ118828 MZ118878 MZ118928 MZ118829 MZ118879 MZ118929 MZ118830 MZ118880 MZ118930 MZ118831 MZ118881 MZ118931 MZ118832 MZ118882 MZ118932 MZ118833 MZ118883 MZ118933 MZ118834 MZ118884 MZ118934 MZ118835 MZ118885 MZ118935 MZ118836 MZ118886 MZ118936 MZ118837 MZ118887 MZ118938 MZ118838 MZ118888 MZ118939 MZ118839 MZ118889 MZ118940 MZ118840 MZ118890 MZ118941 MZ118841 MZ118891 MZ118942

MZ118943 MZ118993 MZ119043 MZ118944 MZ118994 MZ119044 MZ118945 MZ118995 MZ119045 MZ118946 MZ118996 MZ119046 MZ118947 MZ118997 MZ119047 MZ118948 MZ118998 MZ119048 MZ118949 MZ118999 MZ119049 MZ118950 MZ119000 MZ119050 MZ118951 MZ119001 MZ119051 MZ118952 MZ119002 MZ119052 MZ118953 MZ119003 MZ119053 MZ118954 MZ119004 MZ119054 MZ118955 MZ119005 MZ119055 MZ118956 MZ119006 MZ119056 MZ118957 MZ119007 MZ119057 MZ118958 MZ119008 MZ119058 MZ118959 MZ119009 MZ119059 MZ118960 MZ119010 MZ119060 MZ118961 MZ119011 MZ119061 MZ118962 MZ119012 MZ119062 MZ118963 MZ119013 MZ119063 MZ118964 MZ119014 MZ119064 MZ118965 MZ119015 MZ119065 MZ118966 MZ119016 MZ119066 MZ118967 MZ119017 MZ119067 MZ118968 MZ119018 MZ119068 MZ118969 MZ119019 MZ119069 MZ118970 MZ119020 MZ119070 MZ118971 MZ119021 MZ119071 MZ118972 MZ119022 MZ119072 MZ118973 MZ119023 MZ119073 MZ118974 MZ119024 MZ119074 MZ118975 MZ119025 MZ119075 MZ118976 MZ119026 MZ119076 MZ118977 MZ119027 MZ119077 MZ118978 MZ119028 MZ119078 MZ118979 MZ119029 MZ119079 MZ118980 MZ119030 MZ119080 MZ118981 MZ119031 MZ119081 MZ118982 MZ119032 MZ119082 MZ118983 MZ119033 MZ119083 MZ118984 MZ119034 MZ119084 MZ118985 MZ119035 MZ119085 MZ118986 MZ119036 MZ119086 MZ118987 MZ119037 MZ119087 MZ118988 MZ119038 MZ119088 MZ118989 MZ119039 MZ119089 MZ118990 MZ119040 MZ119090 MZ118991 MZ119041 MZ119091 MZ118992 MZ119042 MZ119092

MZ119093 MZ119099 MZ119105 MZ119094 MZ119100 MZ119106 MZ119095 MZ119101 MZ119107 MZ119096 MZ119102 MZ119108 MZ119097 MZ119103 MZ119109 MZ119098 MZ119104 MZ119110

MZ119111 MZ119117 MZ119123 MZ119112 MZ119118 MZ119124 MZ119113 MZ119119 MZ119125 MZ119114 MZ119120 MZ119126 MZ119115 MZ119121 MZ119127 MZ119116 MZ119122 MZ119310

Dear Saturn Owner,

Whenever you put as much into building something as we have into building Saturns, you want everything to be absolutely perfect - which is why we're writing.

We have just recently learned that some of the coolant we received from our supplier partner, Texaco Refining and Marketing Inc., was not properly formulated. This problem affects about 1100 Saturn owners. Unfortunately, this particular coolant mixture will cause components in the engine cooling system to degrade.

Just to help you understand the nature of the problem, the most likely symptom you may experience, in the immediate future, is a coolant leak and your engine may overheat. Should this occur, please follow the recommended precautionary measures outlined in the "Problems on the Road" section of your Saturn Owner's Handbook.

As you will read below we are asking that you return your car to your Saturn Retailer since we have not yet determined the long term impact of the incorrect coolant mixture on the engine cooling system and related components.

Obviously, our goal is to make sure that you feel comfortable with the Saturn you're driving and that your ownership experience is the best it can be. With that goal in mind, we have decided to do the following:

What Saturn o Replace your present car with a new 1991 Saturn of will do equivalent value, at no charge to you.

o If the Saturn you want is not readily available, we'll loan you a car until your Saturn arrives - again, at no charge to you. (Obviously, there will be a priority on getting your replacement car.)

What you o Contact your Retailer to make arrangements to return should do your Saturn at your earliest possible convenience.

o Work with your Retaller to arrange for a new replacement 1991 Saturn of equivalent value.

o Take the enclosed Owner Reply Card with you so that your Retailer will be able to identify your Saturn.

o If you no longer own the Saturn, please let us know by completing the postage paid Owner Reply Card and returning it to us.

We sincerely regret any inconvenience or unnecessary concern that this situation causes you. Naturally, we want to do whatever we can to make you completely satisfied with Saturn and your ownership experience.

Sincerely,

Saturn Corporation

Dear Saturn Owner,

Chances are, you've already heard recently about a Saturn "recall" involving the coolant for our engine cooling system. We're writing to let you know what this is all about ... and especially to let you know that your car is not involved.

Actually, the problem affects about 1,100 of our Saturn owners. On these particular cars, the coolant supplied to us by our supplier partner, Texaco Refining and Marketing Inc., was not correctly formulated and, unfortunately, will cause components in the engine cooling system to degrade. However, we have not yet determined the long term impact of the incorrect coolant mixture on the engine cooling system and related components.

That's why we have decided to actually replace the affected cars with new 1991 Saturns. In other words, to give the 1100 Saturn owners new cars at no charge, and provide them a loaner car (also at no charge) in case their replacement car is not immediately available. We are taking this action since our goal is to make sure that all our customers feel comfortable with the Saturn they're driving and that every ownership experience is the best that it can be.

Again, we want to assure you that your car is not affected. And we want you to know that we will always do whatever we can to make you completely satisfied with your car and with your ownership experience.

Sincerely,

Saturn Corporation

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.