FOLLOW-UP CAMPAIGN ACTIVITIES. Saturn Saturn 1993

For 1990-2009 cars

# FOLLOW-UP CAMPAIGN ACTIVITIES

#### SUBJECT: Follow-up Campaign Activities

#### TO: Saturn Fixed Operations Managers and General Managers

To facilitate the continued strong performance of Retailers in completing campaigns 93-C-05,93-C-02 and 93-C-01, Saturn will send follow-up campaign notifications to those owners who, according to Saturn records, have not yet had the Generator Wiring Harness Campaign service performed on their vehicle. A copy of the follow-up letter is included for your reference.

In addition, on October 1,1993, Saturn will transmit to Retailers, via the AS/400, a current "Unfixed VIN Report" to aid Retailers in their owner follow-up activities. The report will print automatically at each Saturn Retail Facility, and will reflect all changes in owner information (including recently acquired state registration data) and retail assignment since the last report was sent September 7, 1993.

The "Unfixed VIN Report" contains information for all vehicles assigned to Retailers for follow-up on outstanding campaigns. In those instances where more than one campaign is outstanding, both campaigns will be displayed next to the appropriate VIN. Please refer to this list when conducting follow-up activities to ensure that all campaigns are completed when a vehicle comes in for service.

Additional copies of the "Unfixed VIN Report" may be obtained from the AS/400 by using the following steps:

1. In Service Line, type GOCSMAIN at the command line and hit enter to go to the Communications Main Menu.

2. At the Communications Main Menu, select "Reprint Poll Reports" (option 3).

3. When prompted, enter the report transmission date (10 - 1 - 93).

4. Place a "P" (print) in the action field next to "Campaign Unfixed VIN Report" and press the CMD - 5 key to accept the request (the report should now print at the AS/400 designated printer).

If any difficulties are encountered in reprinting the "Unfixed VIN Report," see the facility Systems Administrator.

#### NOTE: The "Unfixed VIN Report" will only stay resident on the AS/400 for 7 days. Reprint of reports must be accomplished on or before October 7, 1993.

#### IMPORTANT: The "Unfixed VIN Report" may contain names and addresses obtained from State Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than campaign follow up is a violation of the law in several states. Accordingly, you are urged to limit the use of this listing to the follow-up necessary to complete outstanding campaigns. Those records updated with California DMV registration information will have the following message printed adjacent to the appropriate VIN: "OWNER INFORMATION UPDATED BY CALIFORNIA DMV; PUBLICATION PROHIBITED BY LAW."

Dear Saturn Owner:

In August 1993, a recall notice was sent to Saturn owners concerning installation of a new generator wiring harness in 1991, 1992 and 1993 Saturn vehicles produced prior to April 14, 1993. Because there is a chance you may not have received our original correspondence, we have included a copy on the reverse side of this letter, for your information and reference.

We're writing to you now because our records indicate that you have not had the opportunity to visit your Saturn Retail Facility to have your vehicle's generator wiring harness replaced. Since we want to make sure that you are completely satisfied with your Saturn, we urge you to have this important service performed. If you have not done so, please contact your Retail Facility to arrange a convenient service appointment. The actual repair should take approximately 25 minutes.

If you have already had the repair completed, have had a change of address, or if you no longer own this vehicle, please let us know by completing the enclosed postage paid Owner Reply card and returning it to us.

We sincerely regret any inconvenience this may cause you. Please know that we want to do our best to make sure that you, and all our customers, have a quality ownership experience.

Sincerely,

Saturn Corporation

Dear Saturn Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. Saturn has determined that a defect which relates to motor vehicle safety exists in 1991, 1992 and 1993 Saturn vehicles produced prior to April 14, 1993. Should your vehicle have an electrical short circuit in the generator, the generator wiring harness may experience excessive current flow. Under certain conditions, enough heat could be generated to ignite surrounding materials. If this occurs, an underhood fire could result, with or without the engine running and without prior warning. To correct this condition we will replace your vehicle's generator wiring harness with one that will open, as a fuse would under these conditions, to eliminate the potential for an underhood fire.

As you know, we place the absolute highest priority on our owners' safety and satisfaction and we sincerely regret any concern this situation may cause you. So, of course, we want to correct this condition as soon as possible. We will do our best to minimize any inconvenience to you and to provide you with the special care that all Saturn owners have come to expect.

What Saturn will do: We will replace your vehicle's generator wiring harness at no charge to you.

What you should do: Contact your Saturn Retailer to arrange a mutually convenient time to take your vehicle in to have this service performed. Just so you know, parts are already available and it will take about 25 minutes to replace the generator wiring harness. Some additional time may be needed for paperwork and processing.

Your Retailer is best equipped to perform this service promptly and with the least inconvenience to you. However, if your car is provided to the Retailer on the agreed service date and they do not remedy this condition on that date, or within five days, please contact the Saturn Assistance Center at 1-800-552-0008. Our advisors will assist you and the Retailer in getting your car serviced.

If, after contacting your Saturn Retailer and the Assistance Center you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh St., S.W., Washington, DC 20590, or call 1-800-424-9393 (Washington, DC residents use 426-0123).

Again, we sincerely regret any inconvenience or concern this situation may cause you. We also want you to know that we will do our best, throughout your ownership experience, to ensure that your Saturn provides you many miles of safe and enjoyable driving.

Sincerely,

Saturn Corporation

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.