SERVICE PARTS OPERATIONS SUPPLIER CONTACTS. Saturn Saturn 1994

For 1990-2009 cars

# SERVICE PARTS OPERATIONS SUPPLIER CONTACTS

#### SUBJECT: SATURN SERVICE PARTS OPERATIONS (SSPO) SUPPLIER CONTACTS

OBJECTIVE: The purpose of this bulletin is to provide a quick reference of frequently used contacts including suppliers, SSPO and EDS Assistance Centers, and other useful resources.

OVERVIEW: The information in this bulletin provides:

o Supplier, in alphabetical order o Contact phone numbers, including appropriate prompts o Description of service

#### PARTS MANAGERS RESOURCE CONTACT LIST

SUPPLIER CONTACT PHONE DESCRIPTION OF SERVICE -------- ------------- ---------------------- AC-Delco 1-AC-DELCO Battery replacements

Customer Assistance Center 1-800-553-6000 For customers

- Press 1 for Emergency Roadside Service - Press 2 for Product Brochures and nearest Retail Facility - Press 3 for Customer Assistance Center

Customer Prospect Line 1-800-522-5000 Provides information to prospective customers

EDS 1-800-3456-EDS For EDS supplies, forms, and manuals

EDS Support 1-800-7-SATURN EDS computer system resources - Press 0 if system is inoperative due to disaster - Press 1 Satellite Communications, Order Mgmt., Office Vision - Press 2 for Software Support for all regions - Press 4 for System and Hardware support - Press 5 for Salesline PC forms - Press 6 for Salesline AS400 forms, Office Vision - Press 8 for Salesline PC software support

Firestone Tires 1-800-638-4730 Tires

GM Tools 1-800-GM-TOOLS GM equipment or key cutters (Kent-Moore Co.) Bin layout suggestions are provided for free. Ask for Kent-Moore when ordering key cutters.

Infrastructure 1-516-243-0700 Office equipment

McGard 1-800-669-8788 Master key for wheels locks, replacement keys and locks, I.D. cards 1-800-444-5847 Customer Service Center

Morrisons 1-615-486-6884 or Saturn store items not 1-615-486-6528 available from Swingster

OTC (over-the-counter) 1-800-533-0492 For special tools and forms Special Tools 1-800-533-5338 to order tools

Packard Electric 1-800-PACKARD Electric equipment. Ask to be transferred to COD desk. Orders must be over $25.

Reynolds & Reynolds 1-800-344-0996 Orange parts return or exchange tags. 1-313-353-8500 Saturn part #21021826. R&R part #S03-00065.

Ryder 1-615-486-5868 Material Return/Export Claim forms, transportation 1-615-486-5878 inquiries, authorizations, I.R.T.P. matters

Saturn Retail Assistance 1-800-828-2112 Network (Retail Team Members Only) Prompt 1 Technical Assistance Center

Prompt 2 Service Parts Team (M-F 7:00 a.m.-7:00 p.m. CST)

Prompt 3 Saturn Publications

Prompt 4 Swingster Merchandise (Saturn merchandise)

Prompt 5 Retail Training Assistance/Scheduling - Press 1 for Retail Training - Press 2 for Saturn Visions Newsletter

Prompt 6 Saturn Customer Assistance

Prompt 7 Retail Support Center - Press 1 for Retail Accounting (open accounts, etc.) - Press 2 for Saturn Moneyback, Service Plan, and Warranty Administration - Press 3 for General Assistance - Press 4 for Key Code Inquiries - Press 5 for Daily Sequence Number

Saturn Service Plans 1-800-252-4697 C.A.R.E.S. Network (Claims Audio Response Entry System) -800-456-4578 Saturn Service Plan supplies -800-631-5590 Plan cancellations and transfers

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.