MONEYBACK GUARANTEE PROGRAM POLICIES AND PROCEDURES. Saturn Saturn 1994

For 1990-2009 cars

# MONEYBACK GUARANTEE PROGRAM POLICIES AND PROCEDURES

#### SUBJECT: 1994 MONEYBACK GUARANTEE PROGRAM POLICIES AND PROCEDURES

ALL RETAIL PERSONNEL SHOULD READ THIS BULLETIN AND BE FAMILIAR WITH THE 1994 MONEYBACK GUARANTEE PROGRAM. BEING KNOWLEDGEABLE AND FOLLOWING PROCEDURES CORRECTLY WILL ASSIST RETAILER AND SATURN EFFORTS TO ADMINISTER THIS PROGRAM EFFECTIVELY AND HELP ACHIEVE ITS PURPOSE OF PROVIDING AN ENHANCED BUYING OR LEASING EXPERIENCE.

Saturn offers a Moneyback Guarantee on eligible 1994 Saturn vehicles. An owner can either purchase or lease another Saturn or receive a refund of the amount paid toward the purchase or lease of the original Saturn. The 1994 Moneyback Guarantee Program is identical to the 1993 Program so:

o Retailers will continue to be compensated a flat fee of $500 for each vehicle returned; and

o Retailers must continue to retain all returned vehicles unless Saturn decides a vehicle needs to be returned to Saturn for technical reasons.

New Sales Transaction Forms and Vehicle Return Worksheets have been developed specifically for the 1994 Program since certain program provisions are model year specific. Please continue to use your existing forms for 1993 models.

All modifications and changes to the 1993 Program have been highlighted in this bulletin.

This bulletin provides the following policies and procedures for the Saturn 1994 Moneyback Guarantee Program:

o Overall policies and procedures (Bulletin pages 1-7)

o Summarized instruction page (Attachment A)

o 1994 Sales Transaction Form (Attachment B)

o 1994 Vehicle Return Worksheet (Attachment C)

o Examples of completed forms (Attachments D-1 and D-2)

#### VEHICLE ELIGIBILITY

#### Eligibility

o All new and unused 1994 Saturn vehicles returned within the first 30 days or 1,500 miles of delivery, whichever comes first (includes retail leased vehicles). Saturn does not have a special lease Program with GMAC. However, retail leased vehicles are eligible under the Moneyback Guarantee Program when leased through GMAC or other lease companies.

o The vehicle must currently be owned or leased by the original retail purchaser/lessee.

o The vehicle must be returned in the condition in which it was delivered to the customer, without damage or excessive wear and tear.

o Customer eligibility for the Moneyback Guarantee Program is limited to one vehicle per model year. Therefore, a customer who previously returned a 1993 Saturn under the terms of the 1993 Moneyback Guarantee program remains eligible to return one 1994 Saturn under the provisions of the 1994 Program.

#### Exclusions

o Fleet purchases and fleet leases.

o Vehicles used for livery, taxi, or delivery services.

o Vehicles previously returned under the Moneyback Guarantee Program.

o Customers who have previously returned a vehicle under the 1994 Moneyback Guarantee Program.

o 1994 vehicles acquired in exchange for 1993 vehicles returned under the 1993 Moneyback Guarantee Program.

o Vehicles that have had non-Saturn aftermarket accessories installed (e.g., radio or alarm system) unless performed or sublet by a Saturn Retailer. If the Saturn Retailer performs or sublets the accessory installation, the vehicle is NOT excluded from the Program, but it must be retained for resale by the Retailer and cannot be returned to Saturn unless Saturn decides the vehicle needs to be returned due to technical reasons.

o Vehicles used for Saturn/GM company use.

o Retailer owned used/demonstrator vehicles.

#### SALES TRANSACTION PROCESS

#### Valuation of Trade-in Vehicle

At the time of the original sales transaction the Retailer must complete a Saturn Moneyback Guarantee Sales Transaction Form (refer to Attachment B for a sample form and instructions for completion on the reverse side). It is required that the vehicle purchaser or lessee sign thisform in order to avoid any unnecessary problems or misunderstandings if the purchaser or lessee decides to return the vehicle. This form documents that the customer understands and agrees to the Moneyback Guarantee Program provisions (or understands why the vehicle is not eligible) and also agrees to the trade-in value. Retailers must retain their copy of this form with other vehicle purchase documentation.

If the customer trades in their current vehicle as part of the new vehicle purchase or lease transaction, the trade-in value is applied toward the purchase/lease price of the new Saturn. This trade-in value is established and agreed upon by the customer and the Retailer when the new Saturn vehicle is purchased/leased. (This trade-in value is important, since the vehicle the customer traded in may not be available to the customer if the customer uses this Program.)

If a customer returns an eligible vehicle under the Moneyback Guarantee Program, the previously "Agreed Upon Trade-in Value" will be used in determining the customer's refund/credit.

#### Negative Equity Trade-in Situations

In some instances, a customer may desire to trade-in a vehicle whose value (according to published used car guides, such as NADA, etc.) may be less than the lien amount due on that vehicle. In such a case, the customer has a negative equity trade-in, or what is commonly called an "upside-down" trade-in.

Some banks and financial institutions may not accept a negative equity trade-in as part of a new vehicle sale they are financing or leasing. As a result, some automobile dealers "over allow" on the trade-in (offer the customer a trade-in allowance amount which is greater than the appraised value) to disguise the negative equity trade-in situation in the financing arrangement. In these instances, some dealers increase the sales price of the vehicle to:

1. Offset the negative equity situation on the trade-in to ensure a viable gross profit opportunity on the transaction; and,

2. Provide some form of financial protection in case they ultimately sell the trade-in vehicle with the "over allowance" for less than their cost.

Saturn cannot recommend that Retailers enter into the practices described above. Following such practices could subject a Saturn Retailer to monetary risk and uncertainties if a Saturn customer returns a vehicle under the Moneyback Guarantee Program. The responsibility for any such financial exposure resides with the Saturn Retailer.

Saturn's financial participation in a vehicle returned under the Moneyback Guarantee Program is outlined in this bulletin. Saturn's financial responsibility is limited to the Program allowances and Retailer vehicle price, if Saturn decides the vehicle needs to be returned to Saturn, and does not include an amount inflated by any trade-in "over allowance."

#### CUSTOMER REFUND PROVISIONS

Saturn will refund the sales tax, title and license fees on the returned vehicle only if the Retailer and the customer are unable to recover the tax and fees from the proper government agency or subsequent purchaser of the vehicle. State laws vary, however it is customary that sales tax, title and license fees are recoverable.

Saturn will refund administrative charges (including any prepayment penalty) for the original vehicle financing, but not the interest due at the time of return. The customer is responsible for any interest and principal balance due so that free and clear title or equivalent (e.g., Power of Attorney, Correction of Title, Statement of Fact, etc.) can be provided to the Retailer.

When a customer returns a leased vehicle under the Program and obtains another new Saturn, many lease companies, including GMAC, will either execute a substitution of collateral or will cancel the original lease and put the customer in a new lease without assessing cancellation charges. However, if the customer decides to retum the leased vehicle for a refund, there may be charges associated with cancellation of the lease. These charges are refundable by Saturn up to a maximum of $550. Charges in excess of $550 are the responsibility of the Retailer and must NOT be passed on to the customer. Documentation of such charges must be retained at the retail facility with the other vehicle purchase documentation.

The purchase price of any Saturn Service Plan or Retailer installed Saturn accessories purchased by the customer will be refunded.

If the Retailer sells a non-Saturn service plan to the customer, the Retailer is responsible for providing the customer a full refund. If the customer independently purchases a service plan, the customer is responsible for obtaining any refund.

The Retailer is responsible for refunding the customer's purchase price of non-Saturn aftermarket accessories (e.g., radio or alarm system) installed or sublet by the Retailer. Vehicles equipped with non-Saturn aftermarket accessories must be retained for resale by the Retailer unless Saturn decides the vehicle needs to be returned to Saturn.

The Retailer is also responsible for refunding any other miscellaneous Retailer charges, such as documentation fees.

Vehicle insurance and credit life insurance and/or disability insurance are separate transactions from the vehicle purchase or lease transaction. Any insurance related expenses are the sole responsibility of the customer.

#### VEHICLE RETURN PROCESS

#### Eligibility Verification

When a customer seeks to return a vehicle under the Moneyback Guarantee Program the Retailer must verify that the vehicle is eligible for return by contacting the Saturn Assistance Center (1-800-828-2112 prompt 6) to ensure that neither the person nor the vehicle have been involved in a prior vehicle return under the 1994 program.

#### NOTE: A vehicle cannot be verified as eligible until the original retail or lease delivery has been properly reported. To avoid a delay in processing the vehicle return, always verify that the vehicle has been reported delivered prior to calling the Assistance Center.

#### Delivery Reporting

When a vehicle is returned under the Program, do not attempt to cancel or revise the first delivery record. This would result in loss of the first owner record and prevent processing the Retailer credit for the first owner's/lessee's return of the vehicle. The sale of the vehicle to the second owner is to be reported as "retail used." This means the Retailer must submit an original delivery record utilizing "O" transaction code, with a delivery type of "RU" (retail used).

#### Transaction Documents Required

Vehicles must be returned to the original selling Retailer and be accompanied by all purchase transaction documents, including the sales contract or lease agreement, license and registration. An odometer statement signed by the customer and a signed free and clear title or equivalent (e.g., Power of Attorney, Correction of Title, Statement of Fact, etc.) must accompany the transaction.

There may be instances when the customer elects to return a vehicle under the Moneyback Guarantee Program and order a replacement vehicle instead of buying or leasing one out of Retailer inventory. In these cases, Saturn will not provide alternate transportation or allow the customer to keep the original Saturn vehicle while the replacement vehicle is on order.

If a Saturn/GM employe or eligible family member returns a vehicle purchased under the GM Option 2 Program and the customer received the GM purchase allowance payment in cash from the Retailer, the Retailer is responsible for collecting the allowance amount from the purchaser or lessee. However, regardless of whether the Option 2 allowance was paid to the purchaser/lessee in cash or applied to the down payment, this amount will be debited to the Retailer. (Saturn credits Option 2 allowances directly to the Retailer on the Open Account shortly after the purchase/lease transaction.)

#### Vehicle Inspection

Any vehicle returned under the Moneyback Guarantee Program must be inspected by the Retailer for damage and excessive wear and tear. If non-warranty repairs equal to or greater than $300 have been performed or are necessary, the vehicle is not eligible to be returned. If less than $300, the damage repair estimate will be deducted from the credit amount due the customer.

#### Completing the Vehicle Return Worksheet

To receive credit for the Moneyback Guarantee Program transaction, the Retailer must complete the Moneyback Guarantee Vehicle Return Worksheet (refer to Attachment C for a sample form with instructions for completion on reverse side of yellow copy) and initiate a Customer Service Order (CSO) for processing. The Worksheet is a two-copy form with the customer refund/credit and payoff information on both the first and second copy and the Retailer credit information included on the second copy only.

Complete the Worksheet and then initiate a Customer Service Order (CSO) for your Moneyback claim. After you put the CSO# on the worksheet, fax a copy of page 2 (yellow copy) to Saturn Retail Reimbursement Administration (615-486-7970). (When sending a fax copy, please provide the name of the individual at the retail facility who should be contacted for follow-up.) This procedure must be followed before reviewing the Worksheet with the customer. A member of the Retail Reimbursement Team will review the Worksheet and contact the individual at the retail facility to verify that all information, including the refund/credit, is correct. This is important to make sure all parties involved in the transaction receive the correct monetary amounts/credits.

The Retailer should then review the Worksheet with the customer to assure the customer that the refund/credit is correct. The customer and Retailer representative must sign the Worksheet and a copy should be provided to the customer.

Customer Refund/Credit ---------------------- If the customer requests a refund and the procedure described in this bulletin has been completed, the Retailer should issue the customer a check for the refund amount as determined on the Vehicle Return Worksheet. If the customer purchases another new Saturn, the refund/credit amount may be applied to the new transaction.

#### Vehicle Disposition

When a vehicle is returned under the Program, the Retailer must keep the vehicle for resale unless Saturn decides the vehicle needs to be returned due to technical reasons.

In these situations the Retailer will be contacted by the Retail Reimbursement Administration Team regarding specific arrangements for returning the vehicle as well as crediting the Retailer for the vehicle.

#### Note: Vehicles retained by the Retailer for resale are considered to be used vehicles, and therefore, do not qualify for sale to Saturn/GM employes under the Option 1 or Option 2 Employe Purchase Programs.

#### Retailer Compensation

Saturn will reimburse the Retailer for the following when a customer returns a vehicle under the Moneyback Guarantee Program:

o Program Allowance - $500

o Sales Tax, title and license fees (only if not recoverable from the proper government agency or subsequent purchaser of the vehicle). It is the responsibility of the Retailer and the customer to attempt to secure a refund of such fees.

o Finance/Lease contract cancellation charges (include lease acquisition fee and lease end charge) assessed by the Finance/Lease institution up to a maximum of $550.

#### RETAILER CREDIT SUBMISSION

To receive the appropriate credit when a vehicle is returned under the Program, the Retailer must submit a Customer Service Order (CSO) to Saturn. Claims for Retailer credit can not be paid unless the steps outlined in the Vehicle Return Process Section have been completed

All necessary vehicle information normally entered on a CSO (VIN, mileage, customer name, etc.) must be included. Additionally, the customer's reason(s) for return (e.g., performance, color, etc.) must be entered in the technician comments area of the CSO. The return reason(s) must also be detailed on the Vehicle Return Worksheet.

The case detail information for the transaction will consist of the following (Note: The transaction must be entered as a miscellaneous sale):

Labor Operation Labor Sales Type Case Type Code Hours Net Item Net Item Code ----------------------------------------------------------------------------- WB MB T9575 0* Dollar value from R Worksheet (line Q)

* Zero (0) labor hours must be entered by the retail biller/cashier when the claim is submitted.

The Retailer should not enter an authorization code on the claim. An authorization code will be entered into the Saturn pre-approval system by Saturn Retail Reimbursement Administration which will appear on the claim when it is processed and paid.

The Saturn Dealer System also requires that every claim must have a valid complaint, cause and condition code. You cannot submit a claim without them. If you cannot find valid codes to describe the particular return reason (e.g., customer does not like the color of the vehicle) then use the following:

Complaint M12 Cause M12

#### ATTACHMENT A

#### SUMMARIZED REFERENCE INSTRUCTIONS FOR 1994 MONEYBACK GUARANTEE PROGRAM

The following is a summarized procedure for completing the necessary documentation relating to the Moneyback Guarantee Program. This page should be copied and provided to all personnel involved in processing vehicle deliveries and returns so the Moneyback Guarantee Program can be administered effectively by Retailers and Saturn.

#### Procedures

#### Vehicle Sales Process (all vehicles):

1. Complete the Moneyback Guarantee Sales Transaction Form at the time of original sales transaction and ensure the purchaser or lessee of the vehicle signs the form. (Include vehicles not eligible under the program so that the customer has a documentation as to why the vehicle is ineligible.)

2. Ensure that the vehicle has been reported delivered. If a customer subsequently seeks to return a Saturn, the vehicle cannot be verified as eligible for the Moneyback Guarantee Program unless it has been reported delivered.

#### Vehicle Return Process:

1. Verify that the delivery has been reported.

2. Contact the Saturn Assistance Center (1-800-828-2112 prompt 6) to verify owner/vehicle eligibility.

3. Verify the availability of all necessary documentation.

4. Inspect the vehicle for damage or excessive wear and tear.

5. Complete the Vehicle Return Worksheet and then create a Customer Service Order (CSO) for your Moneyback claim. After you put the CSO# on the worksheet fax a copy of page two (yellow sheet) to Saturn Retail Reimbursement Administration (615-486-7970). This must be done prior to reviewing the Worksheet with the customer.

The Retail Reimbursement Team will review the Worksheet and contact the retail facility to verify that all information, including the refund, is correct. The final details of completing the Worksheet will be Reviewed and disposition of the vehicle will be verified during this contact. For questions regarding Moneyback Guarantee reimbursement contact (1-800-828-2112, prompt 7, then prompt 2, then prompt 1.).

6. Submit a CSO to Saturn through SERVICELINE to receive the Retailer Credit.

EXAMPLE - PURCHASED VEHICLE ATTACHMENT D-1 --------------------------- -------------- 1994 SATURN MONEYBACK GUARANTEE SALES TRANSACTION FORM --------------------------

Within the first 30 days or 1,500 miles, whichever comes first, the original purchaser or retail lessee may return an eligible 1994 Saturn purchased new and unused - for any reason - if not completely satisfied with the purchase. This Program is available on all eligible 1994 Saturn vehicles.

Check one of the following:

Vehicle (refer to VIN below) is eligible for return under the Moneyback Guarantee.

- OR -

Vehicle (refer to VIN below) is not eligible for return under the Moneyback Guarantee.

Please check the appropriate box below:

Vehicle is a fleet purchase or fleet lease.

Vehicle used for livery, taxi, or delivery services.

Vehicle was previously returned under the Moneyback Guarantee Program.

The customer listed below has previously returned a 1994 vehicle under the Moneyback Guarantee Program.

Vehicle was acquired in exchange for a 1993 vehicle returned under the 1993 Moneyback Guarantee Program.

Vehicle used for Saturn/GM company use.

Retailer owned used vehicle.

Retailer demonstrator vehicle.

#### TRADE-IN VEHICLE

Model Year: 1991 Make: Honda Model: Civic ---- ----- -----

Agreed Upon "Trade-in" Value ($) 1. Trade-in Allowance 6400 ---- 2. Less Trade-in Lien 5400 ---- 3. Agreed Upon Trade in Value 1000 ---- I have read the program provisions described on the back of this form and understand the provisions of the Saturn Moneyback Guarantee. if indicated above, I understand that the Saturn vehicle I am purchasing/leasing is not eligible for return under the Moneyback Guarantee. Furthermore, I understand that if I have previously returned a vehicle under the Saturn Moneyback Guarantee, I am no longer eligible for participation in the Program, regardless of the indication on this form.

Customer Name: George Anderson Delivery Date: 9-1-93 --------------- ------ Customer Signature:___________________ Odometer Reading (at Delivery): 5 --- Saturn Model Type: SL2 VIN: 1G8ZJ5479RZ128306 ------------------- ----------------- Retail Facility: Saturn of Spring Hill Facility Code: 10001 --------------------- ----- Sales Consultant Signature: Carol Sutton ------------------------------------------------

EXAMPLE - PURCHASED VEHICLE ATTACHMENT D-1 --------------------------- --------------

1994 SATURN MONEYBACK GUARANTEE VEHICLE RETURN WORKSHEET --------------------------

Customer, Vehicle, and Retail Facility Information

Customer Name: George Anderson Phone#: 615-123-4567 Customer Address: 111 Any Street City: Spring Hill State: TN ZIP: 37211 Saturn Model Type: SL2 VIN: 1G8ZJ5479RZ128306 Delivery Date: 9-1-93 Return Date: 9-10-93 Odometer Reading(Delivery) 5 Upon Return 462 Reimbursement Claim CSO#: 6789 Facility Code: 10001 Facility Name: Spring Reason for Return: Didn't like color Customer Choice: Exchange for new Saturn X -OR- Refund _

Customer Refund/Credit

A. Cash Down Payment/Capitalized Cost Reduction 1500 B. "Agreed Upon Trade-in Value" 1000 (from Sales Transaction Form, Line 3) C. If leased: 1. Refundable Security Deposit_______+ First Lease Payment_____=_______ 2. Title______+License/Registration______+TAX__________________=_______ D. Other Amounts Paid by Customer (specify)______________________ _______ E. Total Paid by Customer (A+B+C1+C2+D) 2500 F. Deductions:Finance Interest Due 100 + Damage ________ = 100 G. Net Customer Refund/Credit (E-F) 2400

Finance/Lease Contract Payoff (If Financed/Leased)

H. Principal balance; OR Net Capitalized Cost_____ -Lease Acquisition Fee __________ = 11,550 I. Lease Acquisition Fee ______ J. If Leased, Security Deposit and First Payment (from line C1 above) ( ) ------- K. Finance Interest/Lease Charge Due 100 L. Finance Cancellation/Lease Disposition Charge _______ M. Total Finance/Lease Contract Payoff (H+I+K+L less J) 11,650 _______

Retail Reimbursement Claim Calculation

N. Program Allowance 500.00 O. Title ______+ License/Registration______+Tax________ = - (only if recoverable) P. Finance (L) OR Lease (I+K+L) Cancellation Charges (550.00 Max) - Q. Retail Reimbursement Claim Amount (N+O+P) 500.00

RETAILER MUST RETAIN COPIES OF THE ORIGINAL FACTORY INVOICE; INVOICES FOR RETAILER INSTALLED/SUBLET ACCESSORIES; ORIGINAL SALES/LEASE AGREEMENT & BILL OF SALE; RECEIPT DOCUMENTING CUSTOMER PAYOFF; CLEAR TITLE AND ODOMETER STATEMENT.

I have reviewed this worksheet and I hereby accept as full and final payment from Saturn Corporation and the above Retailer, under the terms of the Saturn Moneyback Guarantee Program, the amount shown on line "G" above as "Net Customer Refund/Credit."

Customer Signature: _______________________________ Date: ________________

Retailer/General Manager Signature:___________________ Date: ________________

EXAMPLE - LEASED VEHICLE ATTACHMENT D-2 ------------------------ --------------

1994 SATURN MONEYBACK GUARANTEE SALES TRANSACTION FORM --------------------------

Within the first 30 days or 1,500 miles, whichever comes first, the original purchaser or retail lessee may return an eligible 1994 Saturn purchased new and unused - for any reason - if not completely satisfied with the purchase. This Program is available on all eligible 1994 Saturn vehicles.

Check one of the following:

Vehicle (refer to VIN below) is eligible for return under the Moneyback Guarantee.

- OR - Vehicle (refer to VIN below) is not eligible for return under the Moneyback Guarantee.

Please check the appropriate box below:

Vehicle is a fleet purchase or fleet lease.

Vehicle used for livery, taxi, or delivery services.

Vehicle was previously returned under the Moneyback Guarantee Program.

The customer listed below has previously returned a 1994 vehicle under the Moneyback Guarantee Program.

Vehicle was acquired in exchange for a 1993 vehicle returned under the 1993 Moneyback Guarantee Program.

Vehicle used for Saturn/GM company use.

Retailer owned used vehicle.

Retailer demonstrator vehicle.

Trade-in Vehicle

Model Year: 1991 Make: Honda Model: Civic Agreed Upon "Trade-in" Value ($) 1. Trade-in Allowance 6400 2. Less Trade-in Lien 6400 3. Agreed Upon Trade-in Value -0-

I have read the program provisions described on the back of this form and understand the provisions of the Saturn Moneyback Guarantee. If indicated above, I understand that the Saturn vehicle I am purchasing/leasing is not eligible for return under the Moneyback Guarantee. Furthermore, I understand that if I have previously returned a vehicle under the Saturn Moneyback guarantee, I am no longer eligible for participation in the Program, regardless of the indication on this form.

Customer Name: George Anderson Delivery Date: 9-1-93 Customer Signature: Odometer Reading (at delivery): 5 Saturn Model Type: SL2 VIN: 1G8ZJ5470RZ128306 Retail Facility: Saturn Of Spring Hill Facility Code: 10001 Sales Consultant Signature:

EXAMPLE - LEASED VEHICLE ATTACHMENT D-2 ------------------------ --------------

1994 SATURN MONEYBACK GUARANTEE VEHICLE RETURN WORKSHEET --------------------------

Customer, Vehicle, and Retail Facility Information

Customer Name: George Anderson Phone#: 615-123-4567 Customer Address: 111 Any Street City: Spring Hill State: TN Zip: 37211 Saturn Model Type: SL2 VIN: 1G8ZJ5479RZ128306 Delivery Date: 9-1-93 Return Date: 9-10-93 Odometer Reading Delivery: 5 upon Return: 462 Reimbursement Claim CSO#: 6789 Facility Code: 10001 Facility Name:Spring Hill Reason for Return: Didn't like color Customer Choice: Exchange for new Saturn X -OR- Refund _____

Customer Refund/Credit

A. Cash Down Payment/Capitalized Cost Reduction ________ B. "Agreed Upon Trade-in Value" ________ (from Sales Transaction Form, line 3) C. If Leased: 1. Refundable Security Deposit 240.00 +First Lease payment 234.80 = 474.80 2. Title 11.00 + License/Registration 90.00 + Tax 3.47 = 104.47 D. Other Amounts Paid by Customer (specify)__________________________________ E. Total Paid by Customer (A+B+C1+C2+D) 579.27 F. Deductions: Finance Interest Due _______ + Damage ___________ = ______ G. Net Customer Refund/Credit (E-F) 579.27

Finance/Lease Contract Payoff (If Financed/Leased)

H. Principal Balance; OR Net Capitalized Cost 13,820 - Lease Acquisition Fee 350 = 13,470 I. Lease Acquisition Fee 350 J. If Leased, Security Deposit and First payment (474.80) (from line C1) K. Finance Interest/Lease Charge Due 124.19 L. Finance Cancellation/Lease Disposition Charge ______ M. Total Finance/Lease Contract Payoff (H+I+K+L less J) 13,469.39

Retail Reimbursement Claim Calculation

N. Program Allowance 500.00 O. Title______ + License/Registration _______ + Tax = - (only if not recoverable) P. Finance (L) OR Lease (I+K+L) Cancellation Charges (550.00 max) 474.19 Q. Retail Reimbursement Claim Amount (N + 0 + P) 974.19

Retailer must retain copies of the original factory invoice; Invoices for Retailer installed/sublet accessories; original Sales/Lease Agreement & Bill of Sale; Receipt documenting customer payoff; clear title and odometer statement.

I have reviewed this worksheet and I hereby accept as full and final payment from Saturn Corporation and the above Retailer, under the terms of the Saturn Moneyback Guarantee program, the amount shown on line "G" above as "Net Customer Refund/Credit."

Customer Signature: Date: Retailer/General Manager Signature: Date:

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.