SERVICE INFO. TRAINING THIRD AND FOURTH QUARTER. Saturn Saturn 1995

For 1990-2009 cars

# SERVICE INFO. TRAINING THIRD AND FOURTH QUARTER

#### SUBJECT: 1995 Service Technical Training, Third and Fourth Quarter, 1995 Class Schedule

#### TO: Saturn Fixed Operations Managers

We are pleased to announce the third and fourth quarter, 1995 Service Technical Training schedule for the initial (fifteen-day) program. (Refer to Service Information Bulletin number 95-1-03) dated February, 1995 for the second quarter schedule.) All of these classes will be conducted in the new Service Technical Training Center in Spring Hill, TN. (Refer to Service Information Bulletin 94-1-10, dated July, 1994 for details on the training center.)

Revised Program: As a function of continuous improvement, we have restructured the fifteen - day program. The new program, beginning with classes conducted in 1995, concentrates more heavily on developing and utilizing a diagnostic strategy when approaching a car with a problem. The student will see how their strategy can be utilized on any problem, whether it is body, chassis, powertrain, or driveability related. We feel this approach will help the technician build confidence in their ability to repair whatever comes in the door, whether or not they have actually performed the procedure previously. We also utilize EXCEL training and principles in reinforcing the technician's senses of accountability and responsibility as they relate to repairs, and we discuss team involvement, trust, and support in completing diagnosis and repairs.

Enrollment: To enroll in the fifteen - day initial training program, contact your Saturn field representative or call the Saturn Retail Training Team at 1 800 828 - 2112, prompt 5. Be sure to specify the class number in which you want to enroll.

Structure: The fifteen-day program is structured as follows:

o Day 1: Diagnostic Strategy Introduction, Saturn Culture and Values

o Day 2: Electrical Systems

o Day 3: Service Stall System and Diagnostic Exercises

o Day 4: Body System Diagnosis and Servicing

o Day 5: Air Bag Systems and Diagnostic Exercises

o Day 6: Chassis Systems and Diagnostic Exercises

o Day 7: Manual Transaxle Servicing and Repair

o Day 8: Automatic Transaxle Diagnosis and Repair

o Day 9: Automatic Transaxle Diagnosis and Repair

o Day 10: Automatic Transaxle Electronic Controls

o Day 11: HVAC System Diagnosis and Repair, and Plant Tour

o Day 12: Engine Mechanical Diagnosis and Repair

o Day 13: Engine Mechanical Diagnosis and Repair

o Day 14: Engine Electronic Controls and Driveability Diagnosis

o Day 15: Diagnostic Lab Exercises, Final Review, and Graduation

Schedule: Some technicians cannot attend training for three consecutive weeks. We have scheduled "split" classes for them, where they attend the first week, return home for a week, return for week 2, and so on. These classes are as follows:

#### Class Number Week 1 Week 2 Week 3

95-38 July 24-28 July 31 - Aug. 4 Aug. 14-18 95-39 July 31 - Aug. 4 Aug. 14-18 Aug. 21-25 95-53 Nov. 6-10 Nov. 13-17 Nov. 27-Dec.1 95-54 Nov. 6 - 10 Nov. 13-17 Nov. 27-Dec.1 95-55 Nov. 13-17 Nov. 27-Dec. 1 Dec. 4-Dec. 8 95-56 Nov. 13-17 Nov. 27-Dec. 1 Dec. 4-Dec. 8 95-61 Dec. 11-15 Dec. 18-22 Jan. 8-13 95-62 Dec. 11-15 Dec. 18-22 Jan. 8-13 95-63 Dec. 18-22 Jan. 8-13 Jan. 16-19 95-64 Dec. 18-22 Jan. 8-13 Jan. 16-19

One Automatic Transaxle Class (4882) is scheduled for July 24, 1995, through July 28, 1995. A description of this course follows.

Automatic Transaxle Class (4882): Those remaining technicians who have completed the previous ten-day program (4881), but who would like to attend the automatic transaxle course to complete their training, should communicate their desire to the Retail Training Team. When a sufficient number of students have enrolled, we will schedule a special class consisting of Day 1, 7, 8, 9 and 10, of the above structure.

Eligibility: According to the Franchise Operation Team (FOT), all technicians who service Saturn vehicles are required to attend the initial training course. Anyone classified as SVTC on the Member Roster must attend this program. Additionally, technician apprentices (TCAP) are eligible to attend. Saturn sponsored students in the GM Automotive Service Educational Program (ASEP) are eligible to attend between six months before and six months after ASEP graduation. Contact your Saturn field representative if you have any questions about who should attend or when they should attend.

General Motors bulletins are intended for use by professional technicians, not a "do-it-yourselfer". They are written to inform those technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions and know-how to do a job properly and safely. If a condition is described, do not assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See a General Motors dealer servicing your brand of General Motors vehicle for information on whether your vehicle may benefit from the information.