AUTOMOTIVE SERVICE EDUCATIONAL PROGRAM (ASEP). Saturn Saturn 1994

For 1990-2009 cars

# AUTOMOTIVE SERVICE EDUCATIONAL PROGRAM (ASEP)

Date: April, 11, 1994

#### Subject: Automotive Service Educational Program (ASEP)

#### To: Saturn Retailers and Fixed Operation Managers

In today's competitive environment, Saturn Retailers require capable technicians; technicians who understand the newest products and systems. They must also be able to use the most sophisticated diagnostic equipment and understand the need to satisfy customers by fixing cars right the first time. Now, ASEP can provide you with these qualified men and woman.

In the coming years, the number of young people entering the job market will be very limited. At the same time, the demand for qualified service technicians will increase. And, greater competition from other automotive service businesses, as well as other industries, will make recruiting top people even more difficult.

We feel ASEP is one of your best ways to attract qualified technicians to your service facility, and to keep them employed with you for a long time to come. Saturn and the Franchise Task Force of Retailers are so committed to the program that we are offering a tuition-free seat in our three-week technical training course to Saturn Retailer sponsored technicians. Please read the attached information for more details on how ASEP can help you.

Manager, Service Engineering

Attachments

This information is intended to familiarize you with the automotive service educational program (ASEP), describe its benefits for the Saturn Retailer, and help you understand how to recruit and sponsor a technician.

#### WHAT IS ASEP?

ASEP, a GM service technology group (STG) program, has a twelve year record of producing well-trained, high potential new technical employees. It is an associate (two-year) degree, cooperative program that is specifically designed to upgrade the technical competence and professional level of the incoming retail technician. The program is presently being offered at 53 colleges across the country.

This program includes classroom lecture and workshop sessions on up-to-date GM vehicles, as well as work experience at the sponsoring retail facility. The typical curriculum includes co-op work and general education courses such as English, math, and social sciences, plus technical courses covering all major systems on GM vehicles. The co-op work experience sessions account for approximately half of the training. The program allows the student to apply, in a real service department setting, what he or she has learned in the classroom during the previous session. In addition, the student becomes familiar with the retail facility environment and structure, and the requirements of the technician profession.

#### GENERAL INFORMATION

The following information is generalized. For more information you should consult the selected ASEP college for their requirements and specific details. (A list of ASEP schools is included with this information.)

#### Class Size

Class size varies by school, but is generally limited to 18-22 students, and Saturn Retailers are allotted 1-4 students per class.

Student Qualification - As an Employee/Student Trainee ------------------------------------------------------ Prospective students must be 18 years of age or older, be a high school graduate or have a GED equivalent, be able to meet the college or university admission requirements, and have adequate reading, English, and math skills. The individual should also be expected to meet all the criteria for employment in the retail facility. The student is also expected to purchase a substantial set of tools prior to starting the program, if they don't already have them.

#### Recruiting Ideas

Retailers can locate potential students from among their own employees, area high schools, individuals recently leaving military service, area independent repair shops, competing dealers, etc. Also, your area ASEP college may be able to help you identify a student to sponsor. Your prior applicants, as well as lists of interested candidates that colleges maintain can also be a useful resource.

#### Costs

Costs vary by college and the student's personal situation. Generally, students are responsible for all costs of tuition, books, tools, room and board, transportation, and personal needs while participating in the program. In some instances, retailers have helped students financially, sometimes in exchange for a specified length of employment after graduation. Financial aid may also be available through the college. The ASEP coordinator at the college can share ideas that other retailers use to attract and retain high potential applicants and student/employees. The Retailer is expected to pay the student a fair wage during the co-op sessions and to provide the student with uniforms throughout the ASEP program.

#### Equipment, Vehicles and Training Materials

Equipment, vehicles and training materials are supplied by Saturn or GM as a part of the "Educational Partnership" GM STG has established with selected colleges. All participating colleges have or will soon have at least one donated Saturn vehicle.

#### THE PROCESS

This is a representative of the time line showing the major events in the ASEP program.

1. Identify, interview and hire the student (a four to six week work experience at the retail facility prior to the program starting, allows for an assessment of the student's potential).

2. Student enrolls in ASEP at the participating college or university with retailer sponsorship.

3. Student begins classes.

4. Student attends college or university classes until first co-op session occurs, usually in 6-10 weeks.

5. Student completes co-op assignment in Saturn Retail Service Department, working on the vehicle systems that were just covered in class. This period varies, depending on college or university, but is typically four to eight weeks. NOTE: The retailer should have a competent technician to help guide and train the ASEP student while he or she is working in the facility.

6. Student returns to class and cycle repeats until graduation.

7. Student attends three-week Saturn initial training in Spring Hill, Tennessee. (Attendance is anytime from six months prior, to six months after graduation.)

8. Student graduates and becomes full-time, productive retail technician at the sponsoring Saturn Retailer facility.

#### SPECIAL BENEFITS TO SATURN RETAILERS

In addition to the obvious benefits of employing a degreed, professional technician, Saturn Retailers receive a tuition-free enrollment in the three-week initial technician training program in Spring Hill, Tennessee (a $2500 value) for their ASEP student. Class attendance must take place anytime from six months prior, to six months after graduation, and the special enrollment form must be used (enrollment form is available from the Saturn Field Team).

As recognition of their accomplishment, Saturn Retailer sponsored graduates will also receive an exclusive, specially designed wrist watch bearing both the Saturn and ASEP logos.

For more details and assistance, contact one of the participating colleges from the attached list, your field executive, field consultant, field service engineer or the STG training center nearest you.

GM ASEP PARTICIPATING INSTITUTIONS

NORTHEAST REGION ROBERT J. SLOVEY REGIONAL MANAGER (609) 235-2520 (810) 575-1400 / X-32564 (VOICE MAIL)

Connecticut Gateway Comm. College 88 Bassett road North Haven, CT 06473 (203) 23403318 ext 722 Mr. Roy Francis GM ASEP COORDINATOR

DELAWARE DELAWARE TECHNICAL & COMM. COLLEGE INDUSTRIAL TRAINING DIVISION 400 STANTON-CHRISTIANA ROAD NEWARK, DE 19702 (302) 453-3007 MR. ROBERT NEEDS GM ASEP COORDINATOR

MARYLAND MASS BAY COMM. COLLEGE 50 OAKLAND STREET WELLESLEY HILLS, MA 02161 (617) 237-1100 MR. HOWARD FERRIS GM ASEP CooRDINATOR

NEW HAMPSHIRE NEW HAMPSHIRE TECHNICAL COLLEGE ROUTE 106 - PRESCOTT HILL LACONIA, NH 03246 (603) 524-3207 EXT. 41 MR. GEORGE F. DYKSTRA GM ASEP COORDINATOR

NEW JERSEY CAMDEN COUNTY COLLEGE P.0. BOX 200 BLACKWOOD, NJ 08012 (609) 227-7200 Exr 439 MR. JAMES W. ADAMS GM ASEP COORDINATOR

BROOKDALE COMM. COLLEGE 765 NEWMAN SPRINGS ROAD LINCROFT, NJ 07738 (908) 224-2454 MR. DOUG WELSH TECHNOLOGY CHAIRMAN

NEW YORK HARRISBURG AREA COMM. COLLEGE 1 HACC DRIVE HARRISBURG,PA 17110-2999 (717)780-2503 MR. RONALD YOUNG, ASST. DEAN MATHEMATICS, ENGINEERING & TECHNOLOGY

MONROE COMM. COLLEGE 1000 E. HENREITTA ROAD ROCHESTER. NY 14623 (716) 325-1240 MS. JESSICA LEVY, DIRECTOR AUTOMOTIVE TRAINING CENTER

SUFFOLK COMM. COLLEGE ENGINEERING DIVISION - SELDEN CAMPUS 533 COLLEGE ROAD SELDEN, NY 11784 (516)451-4319 MR. V. W EASPARRO GM ASEP COORDINATOR

HUDSON VALLEY COMM. COLLEGE 80 VANDENBURGH AVENUE COGAN HALL TROY, NY 12180 (518) 270-7271 MS. KATHY FREDRICKS GM ASEP COORDINATOR

PENNSYLVANIA NORTHAMPTON COMM. COLLEGE 3835 GREEN POND ROAD BETHLEHEM, PA 18017 (610) 861-5327 MR. DONALD K. BRAY, DIRECTOR AUTOMOTIVE TECHNOLOGY PROGRAMS

COMM. COLLEGE OF ALLEGHENY COUNTY NEVILLE TECHNICAL CENTER 5800 GRAND AVENUE PITTSBURGH, PA 15225 (412) 269-4948 MR. J. DAVID QUISENBERRY, DIRECTOR AUTOMOTIVE PROGRAMS

VIRGINIA NORTHERN VIRGINIA COMM. COLLEGE ALEXANDRIA CAMPUS 3001 NORTH BEAUREGARD STREET ALEXANDRIA, VA 22311 (703) 845-6230 MR. DON DEW GM ASEP COORDINATOR

GM ASEP PARTICIPATING INSTITUTIONS

LARRY D. MEADE REGIONAL MANAGER (405) 478-1441 (810) 575-1400 /x-32691 (VOICE MAIL)

SOUTH REGION

ALABAMA BESSEMER STATE TECH COLLEGE P. 0. Box 308 BESSEMER, AL 35021 (205) 424-8575 MR. T. MICHAEL HOBSON, MANAGER GM TRAINING CENTER

FLORIDA BROWARD COMM. COLLEGE SHERIDAN TECHNICAL CENTER 5400 SHERIDAN STREET HOLLYWOOD, FL 33021 (305)985-2814 MR. MICHAEL S. SETZER MANAGER, GM TRAINING CENTER

TRAVIS TECHNICAL CENTER 3225 WINTER LAKE ROAD LAKELAND, FL 33803 (813) 499-2700 MR. CHARLES PAULK, DIRECTOR

GEORGIA GWINNETT TECHNICAL INSTITUTE CORPORATE TRAINING CENTER 1250 ATKINSON ROAD LAWRENCEVELLE, GA 30246-1505 (404) 962-7580 EXT 130 MR. GARY MILLER GM ASEP COORDINATOR

LOUISIANA DELGADO COMM. COLLEGE 615 CITY PARK AVENUE NEW ORLEANS, LA 701194399 (504) 4834450 MR. ROBERT M. CAILLOUET DIV. OF MATHEMATICS & TECHNOLOGY

MARYLAND CATONSVILLE COMM. COLLEGE 800 SOUTH ROLLING ROAD BALTIMORE COUNTY, MD 21228 (410)4554509 MR. JACK DAVIS GM ASEP COORDINATOR

NEW MEXICO NEW MEXICO JUNIOR COLLEGE 5317 LOVINGTON HIGHWAY HOBBS, NM 88240 (505)392-4510 MR. BOBBY R. WRIGHT DEAN OF BUSINESS & TECHNOLOGY

NORTH CAROLINA CENTRAL PIEDMONT COMM. COLLEGE P.0. BOX 3 5009 CHARLOTTE, NC 28235 (704) 342-6858 MR. TED BOST, JR. INDUSTRY DIVISION HEAD

WAYNE COMM. COLLEGE CALLER BOX 8002 GOLDSBORO, NC 27533-8002 (919) 735-5151 EXT. 214 MR. L. DANNY WORLEY GM ASEP COORDINATOR

GUILDFORD TECHNICAL COMM. COLLEGE P.O. BOX 309 JAMESTOWN, NC 27282 (910) 3344822 EXT 2603 MR. RICHARD BURNS, JR. GM ASEP COORDINATOR AUTOMOTIVE DEPARTMENT

OKLAHOMA OKLAHOMA CITY COMM. COLLEGE 7777 SOUTH MAY OKLAHomA CITY, OK 73159 (405) 682-7550 DR. CHARLES CLARK INTERIM DIVISION DIRECTOR BUSINESS, COMPUTER SCIENCE & INDUSTRIAL TECH

SOUTH CAROLINA GREENVILLE TECHNICAL COLLEGE SOUTH PLEASANTBURG DRIVE, RTE. 291 GREENVELLE, SC 29606-5616 (803) 250-8440 MR. WAYNE GOODMAN GM ASEP COORDINATOR

TENNESSEE STATE TECHNICAL INSTITUTE/MEMPHIS 5983 MACON COVE MEMPHIS, TN 38134 (901) 383-4152 MR. CARL HEINRICH, CHAIRMAN AUTOMOTIVE SERVICE TECHNOLOGY

NASHVILLE STATE TECHNICAL INST. 120 WHITE BRIDGE ROAD NASHVILLE, TN 37209 (615) 353-3460 MR. GENE CROOK GM ASEP COORDINATOR

TEXAS BROOKHAVEN COLLEGE 3939 VALLEY VIEW LANE FARMER'S BRANCH, TX 752444997 (214) 620-4181 MS. MARILYN KOLESAR, DEAN TECHNICAL OCCUPATIONAL PROGRAMs AUTOMOTIVE TECHNOLOGY DIVISION

SAN JACINTO COLLEGE P.0. Box 2007 PASADENA, TX 77501-2007 (713) 476-1870 MR. PATRICK YANCEY CHAIRMAN AUTOMOTIVE DEPARTMENT

ST. PHILLIP'S COLLEGE 1801 MARTIN LUTHER KING SAN ANTONIO, TX 78203-2098 (210) 531-3571 MR. ROLAND SOLIS, CHAIRMAN TRANSPORTATION TECHNOLOGY

GM ASEP PARTICIPATION INSTITUTIONS

CENTRAL REGION DAVID A. NEWMAN REGIONAL MANAGER (810) 947-9814 (810) 575-1400 /X-79814 (VOICE MAIL)

ILLINOIS TRITON COLLEGE 2000 FIFTH AVENUE RIVER GROVE, IL 60171 (708) 456-0300 EXT 445 MR. THOMAS F. BONDI, DEAN INDUSTRIAL TECHNOLOGY

INDIANA IVY TECH - INDIANAPOLIS 1331 EAST WASHINGTON STREET INDIANAPOLIS, IN 46202 (317) 269-0273 MR. RON FINNEY GM ASEP COORDINATOR

MICHIGAN FERRIS STATE UNIVERSITY BIG RAPIDS, MI 49307 (616) 592-2356 MR. JIM NORRINGTON GM ASEP COORDINATOR

DELTA COLLEGE UNIVERSITY CENTER, MI 48710 (517) 754-6558 MR. ED THAYER GM ASEP COORDINATOR

MACOMB COMM. COLLEGE 14500 TWELVE MILE ROAD WARREN, MI 48093 (810) 445-7010/7012 MR. DAN CLAUS/BRUCE HARTUNG GM ASEP COORDINATOR

OHIO SINCLAIR COMM. COLLEGE 444 WEST THIRD STREET DAYTON, OH 45402 (513) 226--2513 MR. STEVE ASH, DEPT CHAIRMAN AUTOMOTIVE TECHNOLOGY

CUYAHOGA COMM. COLLEGE 11000 PLEASANT VALLEY ROAD PARMA, OH 44130 (216) 987-5330 MR. EDMUND C. HARPER, ASST. DEAN AUTOMOTIVE TECHNOLOGY

OWENS TECHNICAL COLLEGE 351 FIRST STREET AMPOINT INDUSTRIAL PARK PERRYSBURG, OH 43551 (419) 666-0580 EXT. 256 MR. VAN HUSTED, COORDINATOR SPECIAL AUTOMOTIVE PROGRAMS

GM ASEP PARTICIPATING INSTITUTIONS

WEST REGION MICHAEL P. BRAMAN REGIONAL MANAGER (505) 599-0399 (810) 575-1400 /X-32902 (VOICE MAIL)

ARIZONA GLENDALE COMM. COLLEGE 6000 WEST OLIVE AVENUE GLENDALE, AZ 85302 (602) 435-3155 MS. JEAN ABEL, DEAN BUSINESS & TECHNOLOGY

CALIFORNIA CERRITOS COLLEGE 11110 E. ALONDRA BLVD. NORWALK, CA 90650 (310) 860-2451 EXT. 2933 MR. RANDY PEEBLES INSTRUCTIONAL DEAN

FRESNO CITY COLLEGE 1101 E. UNIVERSITY AVE. FRESNO, CA 93741 (209) 442-4600 EXT. 8535 MR. DENNIS C. ATKINSON GM ASEP COORDINATOR

COLORADO ARAPAHOE COMM. COLLEGE P.O. BOX 9002 LITTLETON, CO 80160-9002 (303) 797-5846 MR. JON L. SHUBERT GM ASEP COORDINATOR

IDAHO COLLEGE OF SOUTHERN IDAHO P.O. BOX 1238 TWIN FALLS, ID 83303-1238 (208) 733-9554 EXT. 165 MR. DAVE WHITE GM ASEP COORDINATOR

ILLINOIS SOUTHERN ILLINOIS UNIVERSITY COLLEGE OF TECHNICAL CAREERS AUTOMOTIVE TECHNOLOGY CARBONDALE, IL 62901 (618) 985-4024 MR. CHARLES ROMACK GM ASEP COORDINATOR

IOWA DES MOINES AREA COMM. COLLEGE 2006 SOUTH ANKENY BOULEVARD ANKENY, IA 50021 MR. JOHN K. NELSON, DIRECTOR AUTOMOTIVE & DIESEL PROGRAMS

MINNESOTA DAKOTA COUNTY TECHNICAL COLLEGE INVER HILLS, CONNUMITY COLLEGE 1300 145th STREET E, (COUNTY ROAD 42) ROSEMOUNT, MN 55068 (612) 423-2281 MR. RON MCKEEVER ASSOC DEAN TECHNOLOGY, INDUSTRY AND HEALTH

MISSOURI LONGVIEW COMM. COLLEGE 500SW LONGVIEW ROAD LESS'S SUMMIT, MO 64081-2105 (816) 672-2217 DR. KAREN KISTNER ASSOCIATE DEAN OF INSTRUCTION

NEBRASKA SOUTHEAST COMM. COLLEGE HIGHWAY 6. BOX D MILFORD, NE 68405 (402) 761-2131 MR. HOHN MARSH TRANSPORTATION DEPT. CHAIRPERSON GM ASEP COORDINATOR

NEW MEXICO SAN JUAN COLLEGE 4601 COLLEGE BOULEVARD FARMINGTON, NM 87402 (505) 326-0399 MR. CHARLES HOUGHTON DIVISION HEAD TRADE AND INDUSTRY

OREGON PORTLAND COMM. COLLEGE 12000 S.W. 49th AVENUE PORTLAND, OR 97219 (503) 244-6111 EXT. 4141 MR CHARLES HOWELL DEPT. CHAIRMAN AUTOMOTIVE/MACHINE TECH

UTAH WEBER STATE UNIVERSITY 37 HARRISON BOULEVARD OGDEN, UT 84408-7318 (801) 626-6318 MR. RICHARD K. DEMOSS GM ASEP COORDINATOR-PROGRAM LEADER

WASHINGTON SHORELINE COMM. COLLEGE 16101 GREENWOOD AVENUE, N SEATTLE, WA 98133 (206) 546-4573 MR. DONALD SCHULTZ PROGRAM COORDINATOR - BIT

WISCONSIN WAUKESA COUNTY TECHNICAL COLLEGE 800 MAIN STREET PEWAUKEE, WI 53072 (414) 691-5514 MR. BILL GLASENAPP PROGRAM MANAGER AUTOMOTIVE TECHNOLOGY

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